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Let the customer CHOOSE their web interface to Dell

180 points posted to Dell Web Site, Simplify IT by phubert May 7

Some web sites offer different views...

Whether a consumer or business/government/etc. customer, Dell could improve the customer experience by offering a choice of interfaces...

* bare bones, more information on the page, more of a list format
...with an option for images when they might be useful
* graphical, more colorful

The simpler interface would likely be much faster on refresh, while conveying more information at a glance.

Drill-down with -complete- specs on equipment, perhaps including benchmarks and comparisons could also be VERY valuable.

Dell should address customer skill levels, so an interface could be available to match the background OF the customer.

"Give me no frills! Give me information!"

vs.:

"I'm completely lost when it comes to computers, LEAD ME!!"

 
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