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1350

give the origianl CD of the OS and not an ISO

1350 points posted to Accessories (Keyboards, etc.), Service and Support by siger May 19

when there is a problem with the Master Boot Record the ISO can't repair it and we have to go to a reparation company.

Please give us the original disc and not an ISO. IT Is more expensive but , more satisfaction for the customer.

aikiwolfie
May 19		 You're meant to burn the ISO image to disc.
siger
May 19		 instead of gibing an ISO image , to give an original cd of ths OS.
sautiller
May 19		 I'm not sure, but my sister's Inspiron 1520 seems to be shipped with the original DVD of Vista. I used it to do a fresh re-installation for her.
kenjennings
May 19		 You don't want to say "instead of" or "not" here. I'm perfectly happy with an ISO file downloaded from the support site, since I know how to burn a disc myself. Someone with fewer clue tokens would need a physical disc. (In any case my laptop included the correct reinstall CD.) You really should have said only, "and".
undead999
May 20		 The systems i've seen include an original CD or DVD, not an ISO. they also have a recovery partition. What systems ship with an ISO?
aikiwolfie
May 20		 So far as I know only Linux systems ship with an ISO file. But I also got a Ubuntu disc with my M1330n.
mistern
May 29		 Why not just burn the ISO to CD when you buy the computer?
pepperoni
Jun 23		 I like the idea of saving some plastic and just giving and ISO. I can burn my own CD.
limulus
3 days ago		 If you have ever had to help someone not-overly-technically-savvy who has managed to do something bad to their OS, you will know that a restore disk is infinitely preferable to an ISO/restore partition/whatever that's not a disk.

There is an unfortunate disconnect on IdeaStorm (and lots of other technically-inclined sites) between a good number of those posting and the 'average users' who mainly buy the products; to be blunt, average users:

* don't do regular backups
* don't do regular updates
* erase 'unnecessary' files
* click the "YOU WON!" banners in IE6

and perhaps most importantly:

* do not install/reinstall their own OS

Please just spend the 50 cents and ship the disk with the computer.

The money saved in tech support calls will make up for the marginal cost of the disks.
aikiwolfie
3 days ago		 Good points. I always tended to give the average person a bit more credit. Just out of curiosity, do you really click those stupid banners and use IE 6?
limulus
3 days ago		 aikiwolfie: "Just out of curiosity, do you really click those stupid banners and use IE 6?"

Me? :) Goodness no! I run Firefox in Ubuntu... (I am not an 'average user') but I've helped people like that -_-;

aikiwolfie
2 days ago		 LOL scary. I'm so glad I use Ubuntu and Firefox 3.
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