Reduce call wait times for XPS Support

popular ideas
recent ideas
top ideas
comments
ideas in action

How IdeaStorm Works:

Service and Support Comments | Service and Support Ideas | XPS products Comments | XPS products Ideas

210

Reduce call wait times for XPS Support

210 points posted to Service and Support, XPS products by reptile_abhi Jul 1

Please reduce call wait times for XPS users since all worldwide calls are routed to Malaysia.

Perhaps you could create an alternate center and/or add more staff?

Current call wait times from India (Delhi) are 60 mins+ on 5 repeated attempts over a period of a week

g3teg97
Jul 2

http://www.dell.com/content/topics/segtopic.aspx/services/services_tech_team?...

track comments for this idea