SMALL BIZ ADVICE
What would you ask Michael?
The Dell Community has contributed: 9782 ideas | promoted 667375 times | 76124 comments

How IdeaStorm Works:

Post Promote Discuss See
210

Reduce call wait times for XPS Support

210 points posted to Service and Support, XPS products by reptile_abhi Jul 1

Please reduce call wait times for XPS users since all worldwide calls are routed to Malaysia.

Perhaps you could create an alternate center and/or add more staff?

Current call wait times from India (Delhi) are 60 mins+ on 5 repeated attempts over a period of a week

g3teg97
Jul 2
http://www.dell.com/content/topics/segtopic.aspx/services/services_tech_team?...
 
Atom feed track comments for this idea
Please log in to post a comment