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Preinstalled McAfee Anti Virus Software

-120 points posted to Software by gsowan 02/26/07

I have a great idea for Dell. Why not try to make the buying experience of a Dell desktop or laptop customer more enjoyable by making it easier to register McAfee software that has been preinstalled by Dell.

As a new customer of Dell I can tell you that dealing with both Dell and McAfee to fix my registration problem was a nightmare and based on my negative experience I probably will never buy a Dell product again. Every time I tried to register my Dell preinstalled software with McAfee, McAfee said they had no proof that I had purchased the software. I kept getting error messages saying no valid service tag. The Dell support desk was absolutely no help whatsover. They told me I would have to deal with McAfee myself to fix the problem.

My company is the IT business and we purchase hundreds of computers a year. I bought the Dell computer for my mother. Even though this was not a business purchase I can tell you that it has impacted my decision on where to go to source new computers. Based on the horrible customer service I got from both Dell and McAfee I would not recommend doing business with either company. Price is not the only factor customers consider when making a decision. I can see why HP has surpassed Dell in terms of PC's sold. My name is George Sowan and I bought a Dell 110 in May 2006. It was the worst computer purchase I have ever made. My email address is gsowan@sbcglobal.net and my cell number is 972.567.3929 although I will be shocked if anyone from Dell tries to contact me. I read on the Dell Fire Storm press release that Michael Dell values highly feedback from Dell customers. As far as I am concerned this is all talk......I do not thing Dell cares one bit about their customers and my case is proof positive.

Yours Truly,
George Sowan

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