What Dell Needs To Do 2.0
90
points posted to Sales Strategies, Service and Support, Desktops and Laptops by marmaduke
02/28/07
While I applaud Linux et al. users for convincing Dell to offer alternate OSes, that was voted on by the same 5000 people 20x each. Focus on the big picture, Dell, and you can be selling millions of units, not just a couple thousand.
NOTEBOOKS:
1.) Redesign them with blacks, grays, metal casings, carbon fiber, etc.
2.) Add webcams with omnidirectional microphones.
3.) Offer next-gen graphics cards on all Inspiron models. Face it, when Centrino Pro comes out, the Crestline x3000 integrated chip will have the same base features as the ATI x1400. Go to x1700 or above.
4.) Give us back the multi-bay.
5.) Offer EVDO or HSPDA mini-pci cards on all models, not just business.
6.) Solid State Disks, from 64GB to 128GB. They may not be cost effective to build or cheap enough to buy, but some of us are willing to spring for it.
7.) Consolidate your entire line. XPS needs (4) models, i.e. 1210, *1510, 1710 and 2010. I promise if you add a 15.4" option, a great dedicated GPU, all in a package less than $3000, you will not be able to make them fast enough to fill the orders. Inspiron line has enough options, but once again, their aesthetic appeal makes them the lepers of the technological world.
DESKTOPS:
1.) Thank you for offering other OSes.
2.) No pre-installed software.
3.) Design "desktop cubes" in three flavors, low-end, mid-range and high-end, that do not take up much space and offer every feature of their larger brethren. Apple and a few other companies already have this, but Dell could make this a household item. Very little configuration by the user -- you could even sell the flavors at retail outlets to boost revenue.
ONE MORE THING:
At your numerous kiosks, give users the ability to actually interact with the machines, not just press buttons and examine the ports. The kiosks are like museum pieces without the glass case. We need to open programs, kick the tires, and most of all touch the machines without fear of setting off an alarm.
All of these ideas have been posted before but they are not getting enough votes. These are the very things Dell needs to investigate to return to #1.
Good luck.
jackie_c
kara_k
dawn_l