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Pre-Installed Community Supported OSes

100 points posted to Dell Community, Operating Systems, Service and Support by skyphyr 03/03/07

One of the issues Dell faces with providing support for alternative distributions is software support.

Work with communities interested in having their distribution offered pre-installed, but without Dell software support. The communities side for reaching a distribution agreement such as this would be to provide software support.

This would be implemented via pre-installed (ideally free libre) software which could provide contact between the user and the community. This could include multiple options such as email, voip, chat rooms and forums - all integrated for resolving issues.

As part of the sales agreement the customer would acknowledge that Dell only provides support for hardware and the community is responsible for software support.

This allows Dell to provide a wide range of OS choices while maintaining high quality support. Obviously some work would need to go into structuring the agreement between Dell and the communities for each distribution of an OS, but Dell's distribution could continue as long as the community maintains an agreed level of software support.

 
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