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80

BETTER QUALITY COMPONENTS

80 points posted to Accessories (Keyboards, etc.), Service and Support by innocent12 03/07/07

Until seven years ago, I always used IBM PCs at home and work. I used them for 15 years and although performance was uninspiring, all the components and peripherals were high quality. I never had trouble with IBM components.

And then I switched to Dell...

I can't count the number of faulty Dell mice that I have swapped at work. Then last May I bought a Dimension 9150 for home. The PSU was defective from day one, I have had the defective DVD+-RW drive replaced, I threw out the crappy mouse and replaced it with a Microsoft Basic Optical mouse and the CPU and Case fans are noisy. I don't expect this kind of trouble after spending $1,000 + for a PC, and there is no excuse for it.

This has nothing to do with "made in China is no good". IBM PSU's were/are made in China and so is the Microsoft mouse.

From reading the hundreds of stories on the Dell Community Forum about faulty or underpowered PSUs, for example, it's clear that Dell really isn't doing anything to address problems with poor quality components. And that explains why Dell give a measly one year warranty with their PCs instead of a three year warranty like IBM used to.

If Dell wants more business from me I expect the PC to have quality components, to perform faultlessly for five to six years and to come with a two or three year warrnty.

I don't mind spending an extra $100 to $200 for these "privileges".

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