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WHY DELL LOST MARKET SHARE !!

0 points posted to Service and Support by jeetendra11 03/07/07

I Just wanted to Add some points here and tell Dell why it lost the market share and this is what i feel.

1.Compare the look and feel of Apple computers with Dell and HP Printers with DELL. Dell Should Invest in Innovating new products.

When i go to BUY anything today for the first time i am impressed with the looks, Dell Should INNOVATE new types of products, Compare APPLE Ipod, Does Dell have anything like that.

Compare HP Accessories and Printers and Dell Printers. if i am a new Customer Dell will not impress me in the first place.

I am not talking abt high end XPS stuff but other than XPS Line Series Dell Should concentrate more on product looks.

2. Dell Should not look for profit from Consumer customers.. Give them the best for their price. Quality should be highest priority, Should streamline the supply chain and improve all round product Quality, there are system's which are at Fault Out of box.

3.Make warrenty infomation more simpler.

Any thing that you act should be on one golden principle... " Todays solution should not be a cause of tomorrows problem"

junyang18
03/07/07		 Usually 1 and 2 don't work together.
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