Enlarge the ways you describe computers on dell.com

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Enlarge the ways you describe computers on dell.com

250 points posted to Advertising and Marketing, Dell Web Site by badblood 10/25/07

On dell.com you describe computers as:

-home or office
-small, medium and large business
-for gamers
-for the public sector

Why not add some more adjectives like:

- IT professionals and power users
-Casual users
-Top of class
-Economy
-just for kids
-full house
-light
-portable
-RC (Recreational Computer)
-expandable
-Popular
-Luxury
-etc, etc

cosh 10/25/07	AAAAAAAAA!! Too many!
phubert 10/25/07	Not really, cosh. bb's got a good thought here. It's like websites that classify stories under multiple categories. THEN, you can search based on some -combination- of categories. This would be especially good if Dell provided a facility where customers could search for the "ideal match" based on such criteria.
phubert 10/25/07	bb - sorry I 'piggybacked' on yours... seems I get most of MY ideas from reading others' ideas and comments!
jorge 10/25/07	Dupe! I already did this one, way back, it would be nice to add your points to it though!
badblood 10/25/07	show me the dupe jorge and I'll think about it
phubert 10/26/07	jorge - give us the link to yours... you know how things get lost in the pile around here! The PROBLEM I see (among others) is that an idea has visibility for awhile, Dell ignores it, WE lose track of it (heck, I lose track of MY OWN), but we STILL want to see it IMPLEMENTED. I have recently purposely 'duplicated' suggestions (usually with some variation) PRIMARILY to get it to the top of the heap again... hoping beyond hope that eventually Dell will show some sign of RECOGNITION. Ever feel as though you're STILL trying to take the pulse of a CORPSE??????? Adrenalin! Syringe of adrenalin direct to the heart, nurse!! Ohhh... maybe we need to watch Frankenstein again.. just what WAS his method???? (storm, lightning... spare body parts...)
phubert 10/26/07	While we're at it, tho, guys... I, too, have just experienced my count soaring then dropping dramatically... it was near 4700 and this morning down to 4400's.... interesting. Don't THINK I've ever noticed that before.
petzymathuram 10/26/07	well said Ga ga...;) perhaps Dell can include "Search Options" like a) photography b) basic use (home use/ internet/ email) c) hard and rough environment d) business needs c) Tax needs d) Doctor's e) Engineer's f) Students g) kids e) gaming (high end gaming/ basic gaming) h) home business i) Truck drivers j) Farmers k) Scientists l) Music j) light weight k) GPS l) wide screen m) flat pannel n) Video o) Blue ray p) Blue tooth q) Linux s) Ubuntu t) No Vista u) No OS v) CD burning/ Cd writing w) printing x) speakers/ TV y) Firefox z) Tablet 1) software ( specific softwares) 2) government 3) defense 4) Education 5) et etc....
badblood 10/26/07	Thanks petzy a valuable contribution.... By the way do many truck drivers in India use computers?
petzymathuram 10/26/07	No No Ga ga...I meant in the US......;) I juzz gave you this suggestion from the knowledge I gained listening to calls ......;)
petzymathuram 10/26/07	I have never listened to India calls Ga Ga...;)
petzymathuram 10/26/07	6) library 7) Church 8) Video editing 9) share market 10) traveling 11) ergonomic requirements mouse/key board 12) carrying case 13) marketing professionals 14) Wireless requirements 15) Insurance policies ( customers calling from areas with nature posing threat) 16) photosensitive eyes 17) Old people 18) weather forecasting 19) In built web cam 20) Financial software 21) Banking sectors 22) Color Notebooks 23) Antivirus 24) Budget ( say for eg 500$- 600$; 600$- 700$; 700$- 800$ et etc) 25) EPP discounts 26) TV promotions 27) Newspaper advertisements 28) gift a girl friend/ lover/ wife/ boy friend/ children/ grandparents / swwethearts 29) long fingers 30) Kiosks 31) Retail stores 32) Processors 33) Monitor size 34) Sailor's 35) etc etc....;) Any more???? Ga Ga include these as welllll....;)
petzymathuram 10/26/07	36) Retail stores in other countries ( customers when they visit other countries would like to have the retail stores address so that they can buy gifts for their near during their trip there)
jorge 10/26/07	Well maybe semi-dupe: http://www.ideastorm.com/article/show/67395
petzymathuram 10/28/07	37) Laptop batteries 38) Specific color requirements of systems for specific organizations / office /educational institution etc. etc.
petzymathuram 10/28/07	39) Carrying Cases / Trendy carrying cases
sazar 10/30/07	The design right now is intuitive and filters first clicks. Providing extra clutter subtracts from the experience. The current Dell frontpage is simple and provides additional detail the further you delve in, or you can search for options. That is the way websites should be. Too much clutter destroys sites and realize most people who are entering the Dell.com domain are not expert users. The more simplified the process is, the better. Too many options initially and people become frustrated and leave. Imagine if you called a phone line and had to listen to 30 prompt options before selecting? Have to demote, sorry :(
petzymathuram 10/31/07	There can be an "Icon"... like ...a person with a shopping cart...stating "May I help you" Once an User clicks the Icon....it will lead them to a tabulation wherein all the above said details are enlisted. The user can go ahead to click the tab of his choice. .......;) Will this not be fine Ga Ga?
petzymathuram 10/31/07	There can be an "Icon"... like ...a person with a shopping cart...stating "May I help you" Once an User clicks the Icon....it will lead them to a tabulation wherein all the above said details are enlisted. The user can go ahead to click the tab of his choice. .......;) Will this not be fine Ga Ga?
petzymathuram 10/31/07	Hi Saz, This idea is meant for the "Online Sales " department and not for the phone support....;)
sazar 10/31/07	@ Petz, understood but the philosophy is the same. Too many options reduce the usability of the site. If we have an "advanced" option like what you described, that shows more details, that's one way to go but the current layout works very well I think. Much better than before when there were so many choices.
petzymathuram 11/01/07	Sugary Beary...."Options are options...we don"t loose anything if there's an excess of guidance/ info...but when guidance / info is short it is surely a matter of concern isn't it?.... It will help the Online Visitor to help him choose the system configuration that "mostly" meets his/ / her requirements. It will yet be another way to show the world that Dell Cares to each and every need of the customer isn't it? what is your opinion Sugary Beary?.....;)
phubert 11/01/07	The icon thought is a good one. For example, I tend to begin to accumulate desktop links in XP... I _will_ delete some, but for those I use, but infrequently, I've created a "Misc" folder on the desktop & simply moved them there. Drill-down is another way to provide additional detail without cluttering the interface... The detail a customer is _looking for_ is not clutter, but it can be provided _without_ cluttering the interface.
petzymathuram 11/01/07	good good....;)
petzymathuram 11/18/07	40) Biometric Software

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