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180

Have a Fast Re-ordering Channel

180 points posted to Service and Support, XPS products by dirtonth 12/18/07

I have just received my XPS 1330 after waiting for it for 12 Weeks.

When I orederred it the first time it came after 5 weeks as it was delayed because it seems that Laptop Displays had been out of stock at the mounting stage, and when I received it, the cover was Crimson Red, instead of Tuxedo Black as I had orderred it. The Service Tag also said that it should be Black even though it wasn't. This was definitely a case of a mistake in the production line, but Dell did not accept to make a Fast re-order.

On the next delivery, the product was stolen in transit, and since I purchased the Item from Dell's Local authorised reseller, Dell did not accept it as a corporate problem, but as the distributers problem, and here again, a new full order had to be placed.

I think Dell should have a channel to make fast re-orders in case of such happenings.

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