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380

Be prepared to fulfill demand when new products launch!

Advertising and Marketing, Inspiron products, Sales Strategies submitted by udonkey 07/01/07

Dell released a full new lineup of inspirons on 6/26/07 with much anticipation and regard from review sites such at PC Magazine.

Unfortunately, Dell clearly was not prepared to fulfill orders on these new systems...

At launch, estimated ship dates on new inspiron products was on or before 7/10/07. Today, five days after launch, these same notebooks are showing an estimated ship date of 7/23-7/30.

While your customers are excited about your new products (myself included, I ordered a 1420), realistically, I can't say that I'm excited enough to wait a month or more for something that I can get similar specs TODAY if I walked into Best Buy. Fortunately, I've got time to think about it, but I might seriously consider another brand in the meantime, because being brand loyal isn't going to get me a notebook any sooner, and currently, I have no computer at all. 5 Comments »

-340

ONLY ship unassembled systems to NEWBIES!

Education, Service and Support submitted by phubert 06/25/07

*
Educating computer NEWBIES...
*
ONLY sell them UNASSEMBLED systems!
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NO PHONE Support!! ... just decent "tab A in slot A" instructions!
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LEARN your system before you USE it!!
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Cut overall support calls dramatically!
*
(Full disclosure on sale, of course...)
*
:-D

YES, it's humor... but the discussion gets into support and education. 41 Comments »

1818

Give Dell employees better discounts so they can experience the customer experience

Dell submitted by pwalker 02/02/07 **PARTIALLY IMPLEMENTED**

Dell employees tell me they don't get discounts on Dell products. It's time to give Dell employees good discounts so they will more frequently experience your customer experience. This is important. I believe motivating them to be Dell customers more frequently will generate a lot of ideas for improving dell.com, products and services.


We did update our Employee Purchase Program in November.
60 Comments »

40

Broaden the amount of products on display at Dell Direct Stores

Dell submitted by joeevil5000 06/07/07

Being a DDS employee, I have had the oprotunity to show the product to my customers before they buy, but, I have also sold products I have never touched, or even seen. Dell needs to add a few more products to DDS kisoks simply to show the customers the big picture. While Dell does have over 30,000 items on dell.com, I should be able to get the feel of ALL of thier desktops and notebooks. Case in point, I have never actually seen A Dimension C521, XPS 720, XPS 1710, or XPS 2010. Especially the high end machines, if the customer can at least see them, we may just sell a few more of them. 8 Comments »

160

Add a Turbo Boost to XPS PCs

XPS products submitted by badblood 06/07/07

The notebook below features a turbo button that when pushed, overclocks the system by almost 25%



Add a Turbo Boost to XPS PCs 12 Comments »

-180

Ubuntu is a reasonable start

Linux submitted by mkmaster78 06/07/07

Ubuntu is an OK distro, but please move on to other distros as well, such as SuSE Linux. They have great supportability already and the easiest distro for those of us who have to integrate with a Windows environment. Let's not forget, it's one of the slickest Linux distrobutions I have ever seen with the best control features and package management of any distro. This is my own opinion, of course, but if you could give it a serious look over it would be appreciated as well as some of the other very popular editions out there.

*********
Edit comment:
Sorry again for the confusion on this, I did not mean to sound like I was putting Ubuntu down, I would just like some more choices, and hopefully, my personal favorite, SuSE.
******** 15 Comments »

-100

Dell the Innovator: Mobile Phone

Dell, Linux, New Product Ideas submitted by ty1323 06/07/07

Dell, up to this point, I believe, has been known to make sturdy and reliable hardware. But, not known as in innovator (save for introducing desktop Linux to the world, which is a great step... a huge step, but...).

Dell has the resources and the weight to push a huge project like this that could really start something great. Dell, along with any number of contracts, should develop a mobile phone... based on Ubuntu Mobile that is being refined at this very moment:

http://www.engadget.com/2007/05/07/smartphones-to-get-mobile-flavor-of-ubuntu...

This shouldn't evolve into a line of cheap phones, but one amazing smartphone (similiar to the iPhone, if you want to think in that manner).

More press attention for Dell and Ubuntu, a (very possibly) great and innovative mobile phone from one of the premier hardware manufacturers of the world, and just the perfect way for Dell to continue their trek into new territory in the hardware world. 4 Comments »

-160

Why was the Ubuntu install so clean? - Idea: get your partners to subsidize your Linux offering by OPTIONALLY installing adware/trialware

Dell, Linux submitted by jmxz 06/07/07

When Voting - remember that these guys subsidize the cost of the Windows computers; probably making them more profitable than the Linux ones.

I was almost disappointed that I didn't see a bunch of things like AOL, MSN (well, OK, maybe not MSN because of their credit card fraud history http://www.ideastorm.com/article/show/68093) on my E1505N desktop. Likewise, McAfee has some LinuxShield product ( http://www.mcafee.com/us/enterprise/products/anti_virus/file_servers_desktops... ). Sure, it probably does more harm than good - but that doesn't stop you from bundling it on Windows.

IE works on Linux ( http://www.google.com/search?q=ie+for+linux ). Wasn't that from the software vendor so sad that Dell made Google the default search engine ( http://www.pcworld.com/article/id,125889-page,1/article.html ). Perhaps they'd pay Dell a lot to make IE the default browser on Linux with whatever default search engine they liked.

The default home page on the E1505N is a static file from the hard disk; not some paid for homepage out on the internet. Surely someone would be happy to pay you for that default setting?

Note that all this crap (especially McAfee & MSN) have a reputation for giving users a HORRIBLE experience - so it shouldn't be forced on all Ubuntu users or they'll get a negative impression of your otherwise terrific machine. But for users who can deal with it, it might be nice to have someone help subsidize the system. Can you estimate how much $$$$ it would save Ubuntu customers, and if it's more than a few bucks add it as an option? 13 Comments »

60

Poor Website

Dell Web Site submitted by praneeth 06/07/07

Dell website is giving hard time, am trying to order a laptop for last couple of hrs using my DPA. Response is poor many a time, does not work some times. Even the order status info is out for last few days. What a horrible experience. Looks like dell is discouraging direct customers for Channels.. 3 Comments »

350

Improve the Product Exterior Design

Desktops, Monitors and Displays, New Product Ideas submitted by choo_hoo_neoh 06/07/07

For the technology growth of desktop and notebook technology almost stable and slow down. In order to gain more on market share, we should improve our products exterior design. 3 Comments »

120

Establish Show Room

Advertising and Marketing submitted by choo_hoo_neoh 06/07/07

Dell should establish a show room on major city, because some of the customer prefer to buy something they can touch (to be more confident on product) and also they can cash and carry, instead of wait for few days of delivery. 5 Comments »

2862

External graphics using PCI-E Cable

Accessories (Keyboards, etc.), Gaming, Laptops submitted by error 02/17/07

Make a laptop with integrated graphic card (for long battery life) and use pci-e cabling specification to connect external graphic card by cable (for ultimate gaming power)

http://www.pcisig.com/specifications/pciexpress/pcie_cabling1.0/

Imagine 12" notebook with power of external GF8800GTX :) 16 Comments »

22830

Dell Ubuntu for Europe

Linux submitted by yesmathew 05/03/07 **PARTIALLY IMPLEMENTED**

Dell announced to pre-load Ubuntu on Notebooks and Desktops for US market. What about for Europe? We want for Europe market too... users from Switzerland, Germany, France, UK, Austria, Spain, and others are requesting the same.


See the blog post in Direct2Dell re: Ubuntu in UK, France and Germany; Dell/Red Hat Solutions & More.
85 Comments »

1700

No more junk software

Software submitted by samjabr 05/04/07

Please please please make your computers available without any software, except necessary drivers and apps that allow devices to function.

I can honestly say this is the one thing that keeps me from buying your computers. I already buy printers, monitors, accessories etc..

1 Comment »

1230

light up keyboards

Dell submitted by theonlyho 05/13/07

Maybe I'm not up to date, but since Apple has lighted up keyboards, it'd be awesome if laptops have lighted up keyboards also. It might be out on Dell now or not, lighted up keyboards are handy either way. 5 Comments »

4160

Advertise Graphics RAM correctly

Advertising and Marketing submitted by joffe100 04/20/07 **UNDER REVIEW**

When we say we want to buy a 512Mb graphics card we really do want a 512Mb graphics card - not 512Mb with 256mb physical memory with 256mb shared! This is really BAD and misleading advertising - you do not see other RAM memory being sold 1Gb (512Mb physical, 512Mb shared!)

Should read: 512Mb physical memory and it actually be 512Mb physical memory

NOT: 512Mb** and then some tiny asterixed disclaimer on a linked page that points out that the 512Mb is some funky combination of 3Mb physical and the rest being pulled from virtual memory - this kills many graphic intense apps and games...

suprised no-one has sued over this? Not sure many buyers are even aware....





64 Comments »

710

Keep XP available for a long time

Operating Systems submitted by klondikegeoff 05/19/07

I was glad when I bought my laptop that you still offered XP. I will not move to VISTA until absolutely necessary, so I hope you will continue to offer XP for as long as possible. Comment »

1010

Support higher speed memory

Accessories (Keyboards, etc.), Desktops, Gaming submitted by shirk 05/19/07

Stop offering quad core CPU, SLI graphic cards, and terabyte hard drive systems that are limited to older low speed memory. Customers who purchase these higher end systems want their components to be up to date and cutting edge, so drop the ancient 533-667 mhz memory. Also stop crippling motherboards so that they wont support higher speed memory so customers are stuck without a choice. Give customers current memory, 800 mhz and up, for their brand new systems. 2 Comments »

4953

Show the Vista performance rating during system configuration.

Dell Web Site submitted by jervis961 02/17/07 **UNDER REVIEW**

People may not realize that Vista gives your computer a performance rating based on several factors (processor, RAM, hard drive and video card).
Dell should show the performance rating on the side as you build your computer and update it as you go along changing the configuation. This should give people a guage as to if an upgrade will really improve your overall performance and also what kinds of games and programs your new computer will be capable of.











87 Comments »

990

Hello Again - Dedicated Teams

Service and Support submitted by dell_admin1 05/18/07

Dell wants your feedback on the following idea intended to improve customer service and support:

We're considering a dedicated team approach for customer service, where a customer would interact with the same people whenever they need customer care or technical support.

UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback! Others have asked if this idea would cost extra or not… in this case, that has not yet been determined and we’re hoping to use your comments to help define the answer. 84 Comments »



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