Provide Linux Drivers for all your Hardware
Linux submitted by gergnz
02/19/07 **IN PROGRESS**
I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.
84337
National Call Centers [and other Service Improvement Ideas]
Service and Support submitted by henrieb
02/17/07 **UNDER REVIEW**
As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.
* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.
27671
Support issues
Service and Support submitted by joelw135
02/20/07
Over the years I have purchased Dell desktop computers for myself and others, and have come to realize that the technical support has gone down hill. This has happened since you moved your support to India. I recently purchased a computer and I being a computer technician and IT person I did the trouble shooting myself. I informed your technical support of this and what i found. There first way of fixing this was to restore the system to factory specifications by formating the system. I again informed them that it was a hardware problem, but they demanded I follow there SCRIPT, I refused and asked for a supervisor, after being on hold for 30 minutes the supervisor said I will follow your case to the end. But again they demanded the software restore. Again I refused telling them it was hardware. After many calls they decided to change the DVD recorder, which I said was not the problem in itself that is was a combination of hardware. After three visits by your technical support people to my home and the system still would not work, I was able to contact a technical support person in the USA, who agreed in my findings and replaced the unit.
It is totally unfair to treat valued customers in this way. Please move you support back to the USA, it has to cost less in the long run, as loosing customers is the worst thing in this hight tech industry.
114
Provide Upgrades for XPS 700 Owners
Desktops submitted by kmkenney
02/19/07 **IMPLEMENTED**
Dell originally marketed the Dell XPS 700 as a fully featured, fully upgradable gaming computer - this included a motherboard engineered for enthusiasts that you could upgrade down the road if you wanted to.
However, a lot of Dell XPS 700 owners are a bit angry over the use of the BTX motherboard. BTX seems to have lost its backing and ATX is the popular standard. Not only that, XPS 700 owners can not upgrade their systems to Quad Core due to the motherboards design, however this issue was fixed in the XPS 710.
Lets quote Lionel Menchaca on this one:
"For folks that are concerned about future upgradeability, note that the XPS 700 is the first system we’ve introduced that was designed to support an industry-standard BTX system board down the road. This means if you want to swap out the system board down the road, to accommodate future technology, you can. Some custom cables are required for certain connections."
Go to Newegg.com or NCIX.com or anywhere else and tell me where you can find a NVIDIA 680i Chipset BTX Motherboard! Didn't think so.
There has been a long, long discussion at the Dell Community Forum (Link: http://www.dellcommunity.com/supportforums/board/message?board.id=xps_desk_ge...) regarding the Dell XPS 700, it's issues, and how Dell have seemingly pulled the wool over several peoples eyes.
I believe that Dell needs to set the record straight once and for all, either the XPS 700 is fully upgradable or it isn't.
Read more about the XPS 700 upgrades here.
734
No OS Preloaded
Linux, Operating Systems, Sales Strategies submitted by agreer
02/17/07 **PARTIALLY IMPLEMENTED**
I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.
Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.
86050
Stripped down, fast Linux Box
Accessories (Keyboards, etc.), Desktops, Linux submitted by pawprintz
02/17/07 **REVIEWED**
How about a fast, Internet ready Linux desktop. Small form factor, pretty monitor, mouse & keyboard, the O.S., OpenOffice & Firefox. Cheap'n'fast
Dell sees the value of this idea, and is keeping the sugestions for a Linux small form factor on the radar. john_h will let the community know of any new information as it comes.
67940
Pre-Installed OpenOffice | alternative to MS Works & MS Office
Software, Desktops and Laptops submitted by dhart
02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
140529
Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot
Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart
02/16/07 **PARTIALLY IMPLEMENTED**
Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.
Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.
Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)
Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.
Would you try Linux if it were this easy?
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
Please take a look at www.dell.com/open for linux options on the Inspiron.
152510
 track my votes
|
|
