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440

Dell Ubuntu for Latin America

Linux, Service and Support submitted by felixcorrales 07/25/07

Dell announced to pre-load Ubuntu on Notebooks and Desktops for US market. What about for Latin America? 2 Comments »

2190

All operating systems on all platforms!

Operating Systems submitted by markvs624 07/09/07

Do just what the title says: offer all operating systems on all platforms with full support. Don't restrict Microsoft Windows XP Professional or Unbuntu to certain models.

Make the base price for all base operating systems the same: XP Home = Vista Home Basic = Unbuntu. No discounts at the entry level. No $50 cheaper for Unbuntu. No $50 more for Vista.

Give no incentive either way The same customers who buy XP Pro and Vista Ultimate now will still buy those versions in the future. LET THE CUSTOMER DECIDE. 48 Comments »

390

Delete accounts with Dell in them that do not work for Dell.

IdeaStorm submitted by jervis961 07/29/07

Dell has stopped people from creating new accounts with Dell in them but the old accounts are still around. They now have the ability to delete the accounts totally and should do so. Delete the votes, comments and ideas related to those accounts. 74 Comments »

570

Add the job title of Dell employees under their username so we know who we are talking to

IdeaStorm submitted by jervis961 07/25/07

Its great when an employee (with the "Dell" next to their name) tries to help on the site but we have no information about them other than a user name. It would be nice to get their job titles so who have a better idea of who we are dealing with. 41 Comments »

3840

Properly warn consumers about ~3GB Max useable RAM limit with Vista 32bit

Advertising and Marketing, Operating Systems submitted by benjesuit 06/18/07

Only Vista 64 bit can use 4GB of ram or higher. Vista 32bit (such as the recommended Home premium), like XP (32bit) will only report a max of ~3.1GB.

Therefore, it behoves Dell to properly warn consumers at time of configuration that they will not be using the sum total of their 4GB purchased if they choose any Vista edition that is 32bit.

Perhaps using red font parenthetical under the selection of 4GB instead of a footnote superscript.



*Vista Home premium is a 32bit operation system.

See MSFT's confirmation of this: http://support.microsoft.com/kb/929605 59 Comments »

3710

Switch to New Lithium-Sulfur batteries: Carries a longer charge, double the lifetime, Environmentally friendly, no toxic heavy metals, cheaper to produce, lighter weight

Environment, Laptop Power submitted by reg 06/10/07

Recharge Lithium-Sulfur over and over again. Sulfur is cheaper than heavy metals, and friendly to the environment. No toxic metals, and also better performing in colder temperatures. Lithium-Sulfur batteries also weigh less than Lithium Ion batteries.

More Power, Lower Costs, Safer for the environment, Easier to carry:

Lithium-Sulfur Batteries.



We Need A New Source of Power! MORE POWER! 13 Comments »

84317

Provide Linux Drivers for all your Hardware

Linux submitted by gergnz 02/19/07 **IN PROGRESS**

I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.




186 Comments »

120734

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


591 Comments »

1290

Please don't make the new XPS M1730 look like this!

Accessories (Keyboards, etc.), XPS products, Laptops submitted by kvm 08/06/07

http://www.engadget.com/2007/08/04/dell-xps-m1730-spotted-in-the-wild/

This is possibly the ugliest laptop I've ever seen!

I'm praying this is fake.

Take cues from the 1330, please! 57 Comments »

6925

6 major issues to be fixed by Dell

Dell, Sales Strategies, Service and Support submitted by jervis961 02/17/07

Dell became a top company by providing choice and customer service to a customer that wasn't available at the time but has since fallen behind the pack in these areas. Needing a translator when calling customer support is unnacceptable and other companies are rapidly passing Dell in technology advancements. While this site is a good start, many things need to be changed for Dell to become the market leader again.

1. Customer support needs to be in well spoken English and with employees who are allowed to do more than just read from a script. If they are speaking with a computer savvy customer the rep should be allowed to deviate from the script as long as they don't go outside the relm of normal policy.

2. Better options: Other companies offer high end components in small computers but Dell only supplies intel video processors in its 14" laptop. Dell needs to allow customers to get the size computer they need but with options from low cost through the high end so they can get a computer that is "Purely you".

3. Less forced options: I hate that I am paying for and XPS with internet security when I don't need it because I already have a subsciption that will transfer over or AOL is installed when I know I don't need it. They need to add an option of none of the above to all the added software sections.

4. Better pricing: Why is it over $200 to upgrade from 1 GB of 533 MHZ ram to 2 GB of 677 MHZ RAM? I can go to Crucial.com and get the 2GB 677MHZ kit for under $200. Upgrading with Dell after you own is even worse at over $300 this is crazy.

5. Custom Dell website: Customers want to feel special why not make a MYDELL website that when you log in you get a site designed the way you want it. If you aren't interested in the small business site it gets removed, you don't like to go thru the accessories sections when customizing a system so you don't see that section. Click on customer support and a list of your computer pops up asking which one you need help with and only shows the options for that system.

6. Customer loyalty rewards: I have bought 6 Dell systems over the last few years, why can't I get better customer service or pricing due to my loyalty to the company? 78 Comments »

7100

ubuntu on my computer: open source for education

Education, Linux submitted by raymako 03/23/07 **UNDER REVIEW**

I am a french teacher working in the south of France .The school's computers are Dell and Nec computers.
Like most of my colleagues, I am using "opensource" (free) softwares, and specially Ubuntu for 2 years.
It works perfectly and the pupils who tried Ubuntu like it very much. I hope it will be possible to buy a Dell computer without Windows very soon and I hope that all the Dell computers of my school will use Ubuntu.
Not only because Ubuntu is free (even if it's not insignificant in a french school...) , but because working with Ubuntu forces you to understand and to think how and why you are using your (Dell) computer.
I know that I'm speaking and writing english language like a spanish cow, so I'm sorry.
I just want to finish my message with this: please be the first big computer manufacturer offering Ubuntu or Windows (which is very performant, but not the only one and specially at school) .





138 Comments »

840

Sell preinstall Linux in Norway

Linux, Sales Strategies submitted by oleandre 07/24/07

The best ide, is to sell preinstall linux in Norway. And that you develope and pressure your hardware vendors to produce linux compatible hardware and pressure them to produce linux drivers.

Many people just use their PC just to brows the web, read/write email, produce some documents and print them. Please, support a new and userfriendly operatingsystem. 3 Comments »

117983

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





1193 Comments »

680

Headphone jacks in all speakers

Accessories (Keyboards, etc.) submitted by bernard_marx 07/25/07

In a business environment it is often important to have speakers for some uses, but there are other times when people are just listening to music, and therefore shoulkd be using headphones so as not to disturb others. The Dell A225 speakers, which seem to be the main option these days do NOT have a headphone jack.

Please create a line of speakers that do have a headphone jack.

Thanks 3 Comments »

6220

NICE New Dell montor! Keep making great designs like this.

Monitors and Displays submitted by jmxz 05/18/07



http://www.engadget.com/2007/05/18/dells-ultra-thin-concept-lcd-with-displayp...

Dell's ultra-thin LCD concept with DisplayPort going retail?
...
Remember that super swanky Dell monitor concept we went ga ga over back at January's CES? Yeah, we still find it hard to believe it's a Dell design. Well, it'll apparently be up for sale later in the year.
Beautiful - we want more great designs like this. 41 Comments »

420

New XPS m1330 color contribution

Accessories (Keyboards, etc.), XPS products submitted by smoothtofu 08/04/07

I've been noticing the limited color options with the XPS m1330 line of notebooks, so I thought to myself - "Why not make my own color?" Here are some pictures of my proposed color addition to the XPS m1330, Cobalt Blue.

http://img126.imageshack.us/img126/9228/m1330ede7.jpg

http://img126.imageshack.us/img126/6655/m1330akt0.jpg

http://img126.imageshack.us/img126/1752/m1330ciu4.jpg

http://img126.imageshack.us/img126/1368/m1330dur3.jpg

http://img126.imageshack.us/img126/2664/m1330bvz2.jpg 4 Comments »

3840

DVI or HDMI out on all laptops models?

Accessories (Keyboards, etc.), Laptops submitted by tommarnk 07/06/07 **PARTIALLY IMPLEMENTED**

this would be a big jump, if dell add "DVI out" on all dell laptops, so people can connect to there LCD Displays or LCD HDTVs natively

the picture quality will be grealy improved

this should be easy to do as most of new chipsets has dvi out

not many laptop manufacturers add "dvi out" to there lower end products, so it might be a wise move to do so

all LCD monitors and lcd hdtvs has dvi or hdmi in so it might work well

and meybe remove the old VGA out and put a singel DVI-I, it can be used as analog (VGA) to, by using VGA-to-DVI-I adapter like tose used on

standard computer graphic cards for years now

many people like me connect monitor via dvi or hdmi to get the best picture and color quality



The offerings for the XPS M1730: Dual-link DVI-I (support for 30-inch displays) and HDMI via DVI adapter. Check out all the specs for the new systems.

69 Comments »

22830

Dell Ubuntu for Europe

Linux submitted by yesmathew 05/03/07 **PARTIALLY IMPLEMENTED**

Dell announced to pre-load Ubuntu on Notebooks and Desktops for US market. What about for Europe? We want for Europe market too... users from Switzerland, Germany, France, UK, Austria, Spain, and others are requesting the same.


See the blog post in Direct2Dell re: Ubuntu in UK, France and Germany; Dell/Red Hat Solutions & More.
85 Comments »

1720

Let Us Choose XP For All Machines!

Operating Systems, Sales Strategies submitted by shamarkaleo 07/26/07 **PARTIALLY IMPLEMENTED**

Dear Dell Service Team,

After unsuccessful appeals to several levels of your support staff, I am writing to convey one last appeal regarding operating systems and purchasing options on your site.

I am the CEO of a small web and graphic design business. We decided to purchase a laptop for our staff use on trips, and after studying all our options, chose Dell as our computer supplier.

We were dismayed to find that most of the computer systems at Dell came pre-installed with Windows Vista, with only a few computers offering a choice of operating systems. Our computer of choice did not offer a selection.

I find this mindboggling, since Dell as a company won't use Vista on its own computers until after SP1 is released. http://news.zdnet.co.uk/software/0,1000000121,39286949,00.htm?r=8

And CNET gives Windows vista this dismal review:

"...essentially warmed-over Windows XP. If you're currently happy with Windows XP SP2, we see no compelling reason to upgrade." http://reviews.cnet.com/windows/windows-vista-ultimate/4505-3672_7-32013603.html

What is more mindboggling to me is Dell's refusal to work with our company when we appealed for a change in our order. We wanted the specific machine we ordered, we simply didn't want Vista.

As it is, the only options we were offered were:

A.) Cancel our order- though we'd already waited weeks for the order to be fulfilled - and order a machine we don't want that offers the XP operating system choice

or

B.) Wait for our machine to arrive, then go buy XP ourselves at additional cost, reformat the hard drive, and install XP on our own.

These choices are horrible! Especially since one of your own staff told me by phone that Dell has received many, many complaints about Vista.

Neither option meets our needs. We either end up with a machine we don't want which has the right operating system, or a machine we do want that we must "fix" prior to use.

So I appeal to you to allow buyers to choose their operating system on ALL your machines, not just some. You don't have to offer a huge choice, but at least one more option than Vista!

Kelli Standish


Check out the Idea in Action to find out more about Dell offering XP.
49 Comments »

9740


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