davlts

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


591 Comments »

Start Warranty periods when the system is received, not shipped!

Service and Support submitted by markj2k Jan 31

I have purchased several Dell systems over the last month or so for myself, and some consulting clients. I've noticed in each case that the warranty start date is the day the PC shipped, not the day the PC was received by the purchaser. This needs to be changed. The order status page changes to show when the system was delivered, so Dell knows when the delivery date is. That is the day the warranty should start.

It might even be required from a legal standpoint in some areas, not sure about that. 15 Comments »

AVG security on new Dell computers

Software, Desktops and Laptops submitted by garth_g21 Jan 31

As per poplular choice should Dell introduce AVG free on Dell computers. I definitely believe this will be a hit with the Dell customers 17 Comments »

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





149 Comments »

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











88 Comments »

We Want To Build Our Own Computers!!!

Sales Strategies submitted by the_joker 12/29/07

Dell should be able to satisfy experienced computer users as well as the normal average "whatever" computer user. I believe that it is cheaper to buy a computer when the company doesn't have to build it for you. So I think the Dell website should have a separate section for computer builders who want to build their own computers. We should be able to pick our own parts and have Dell ship them to us and let us build the computer our self. Building your own computer is not only fun but is a great learning experience for computer users. We have a chance to actually get our hands "dirty" with the system and see how it works. This marketing strategy will not only save Dell some money but will also save us a couple of dollars also. We should be able to choose everything we want and install it ourselves, even the OS. Well thats just an idea from a 14 year old boy. :) 7 Comments »

Improve Salesperson Knowledge

Sales Strategies submitted by sonjordan Jan 17

I'm not exactly sure what the role of the salesperson is at Dell. I have called and chatted with them about why I cannot get 1440 x 900 resolution for the Inspiron 1525. They offered it initially but then dropped it for some reason.

All the Dell salespeople can tell me is that they have the 1280 x 800 resolution available. I can see that from the website, but I want to know why a product has been changed, and most have no idea that it was initially offered at the higher resolution even though numerous online reviews state it. Did they run out of panels?

I don't need someone typing something I can read for myself on the website, I need product help. Either train up the sales staff more or create a new department. Comment »

Inform sales agents better on upcoming developments of a product

Advertising and Marketing, Dell, Sales Strategies submitted by ueli Jan 22

I recently had some troubles with my TrueLife display.

Asking the sales agent about the nearer future (in this case, if there would be an optional non TrueLife display available for the XPS M 1530 soon) of a product, she replied "We don't know things like these".

Well of course the sales dept doesn't know every development. But since the product XPS M 1530 changed in many ways over the last two weeks, I expected, they at least know what's coming up in the nearest future.

For me it's now hard to tell if I should go and buy something else somewhere else without TrueLife or if I should wait one or two weeks to order the product I'd like.

In this case (I need a notebook pretty soon) I am afraid, there will be no other chance than go to another supplier that offers products with normal screens in the same range of processing power.

Thanks for reading this through. 2 Comments »

Cheap acceries to dell owners

Sales Strategies submitted by sean22 Jan 28

If you own a dell you should get a deal on accesories this might also encourage to buy some computers 1 Comment »