ericgarnier

Support

Service and Support submitted by crayonj 02/18/07

Create a way for consumers to get local support when they purchase a Dell Product.

We should be able to enter a zip code in a data base and have selections of who can assist someone when they have computer issues in their area.

In my opinion, this is easier than calling a toll free number. 15 Comments »

Offer Slipstreamed up-to-date Windows

Operating Systems, Sales Strategies submitted by goldschool May 8

When doing clean re-installs of Windows, it is time consuming to have to first install the original Windows CD, then Dell software and drivers, and then download and install all the Windows service packs and patches from Microsoft. Allow customers to download a fully up-to-date slipstreamed version of Windows (like SP3 for Windows XP) from the Dell website for burning their own CDs, and offer same for sale on Dell manufactured CDs for, say, $10 plus shipping (since the patches and service packs are free, $10 would allow Dell an excellent profit on manufacturing the CD and still offer a great convenience to customers). Customers have already paid for the Windows license and are entitled to the service packs and patches so I don't see a legal problem. Comment »

Let Home customers know it's OK to buy from the Business section and vice versa.

Advertising and Marketing, Sales Strategies, Small Business submitted by jmxz May 7

From a conversation with Dell's robert_p, under a different Idea it seems that "Home" customers are welcome to buy from Dell's "Small & Medium Business" section, and Dell's "small and/or medium business" customers are welcome to buy from Dell's "Home & Home Office" section.

This is very useful since often computers in the "Small Business" section may be more appropriate for home use (the Latitude's light weight and reliability make it a great college computer); and often computers in the "Home" section may be more appropriate for office use (where the better graphics options in Home are valuable for graphical visualization). It's also useful because an identically-spec'd system may be cheaper the Home Section one week, and then be cheaper in the Small Business section the next.

I think many Dell Business and Home customers are missing out on the best deals and failing to find machines that meet their needs because the home user's are afraid of falsely claiming to be a business and because the business customers are afraid of falsely claiming to by buying systems for personal use.

So a few ideas:

1. Assuming robert_p's right in saying Home Customers are welcome to buy from Small Business - add links to the Home product pages saying "If you don't see what you need here, check out Dell's Small Business section. You're welcome to buy those for Home use too".
2. Assuming robert_p's right in saying Small Business are welcome to buy from the Home section - add links to the Small Business product pages saying "If you don't see what you need here, check out Dell's Home section. You're welcome to buy those for Business Use too".
3. Extrapolating - if it's also OK for Home an Small Biz customers to buy from Dell's "Large Business" and "Government, Education, Healthcare & Life Sciences" section, add those links too.
4. Make a price comparison engine that compares the prices of an identically spec'd system from each of Dell's sections so I don't have to manually dig through all of your painful to navigate website sections to compare Home vs Small Business myself. 2 Comments »

Avoid Glare On Screens and Notebook Frames

Accessories (Keyboards, etc.), Sales Strategies, Laptops submitted by bobetsue 02/20/07

Glare and reflection from high glare screens, screen frames, and notebook computers is annoying and distract from function and use.

In stores, this may be a marketing ploy. Consumers may not fully understand the problem of glare. Online sellers like Dell should inform buyers when shopping whether the screen and case are "glare" or "nonglare."

When "nonglare" was introduced to television, shoppers considered it an advantage worthy of extra expense. In the art world, nonglare glass is considered worthy of extra expense.

How did we ever get glossy screens?

Dell should offer customers a choice between "glare" and "nonglare." 244 Comments »

Standardize Power Cables for Laptops

Accessories (Keyboards, etc.), Laptops submitted by badblood 08/27/07 **UNDER REVIEW**

Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another or from one brand of computer to another. Power cables have been standardized on most electrical applicances, including desktop computers for decades.

Make an effort to promote and implement standard power cables for laptops.


Please see dawn_l's comments below.
105 Comments »

Add higher screen resolution to all home & home office laptops

Monitors and Displays, Laptops submitted by ccpljat Apr 25

I have been using a used [another brand's] business laptop that has a high screen resolution. The cheaper Inspiron laptops can only go up to 1280x800. I cannot be productive on a screen that small any more. At least bump it up to 1440x900 or equivalent. I have basically been forced to shop in the Small Business section to find an affordable computer with a higher screen resolution. 10 Comments »

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





1196 Comments »