Corporate / Healthcare Sales - 24x7 access to Sales - Bring back Rapid Response Team!
Service and Support, Enterprise submitted by gharrison
02/28/07
As an IT Administrator with 700+ computers within our company, it frustrates me to no end that our sales representative, and -only- our sales rep, can make changes to quotes that he/she originally generated. Additionally, we are on our 5th rep in 3 years. When one leaves, they haven't been hiring new ones. Instead, they have just divvy up the workload among the current reps. This results in reps who never pick up the phone anymore but only respond to voicemail/emails (slowly). I didn't mind so much until last year..
As of mid-2006, at least there was something called the 'Rapid Response Team' ..
Are you a corporate customer with a Dell quote that needed to be updated/modified on a tight deadline? Can't get a hold of your rep? No problem.. You could simply call the Rapid Response Team and you would be placed into a pool of sales reps who were able to pretty much modify anything currently in the system, or generate a new quote based on your current pricing terms/discounts. The quote sent to you would even have your normal sales rep's name on it..
No more..
Now the only thing available to us is the Dell Premier Page, which is fine for standard 'Fun with Dick and Jane' PC quotes. However, if you need anything non-standard, and are unable to find it on the absolutely horrid Dell parts search page, you are pretty much out of luck.
How about giving us a couple of backup individuals for our rep, who can actually make changes to our quotes, that I can call if our guy is in training for most of the day (but not actually out). Better yet, bring back the Rapid Response team. Based on market reports, I suspect it was along the lines of ‘Hey.. Those corporate guys don’t really need quotes right away do they? Let’s try to save a few bucks because we sell our consumer PC’s on such a razor thin profit margin..’….
The fact that some home user can call Dell at 3am and spec out a completely new system from scratch, yet a Corporate user can't make the most simple change to an existing quote (a real quote, not an E-Quote on the Premier page) where 10+ systems are being purchased without talking to a specific rep. is unacceptable to me..
100
Make Linux and no Operating system standard options on all future products
Operating Systems submitted by jervis961
08/17/07 **REVIEWED**
OK Dell you have committed to supplying Linux options in limited form. Since you have laid the groundwork already here is the next step. Every new product you release that needs an Operating system should have Linux and also no Operating System as an option in the configuration along side Windows. Since you have to write drivers and test compatability for Vista when making a new product just make it compatable with Linux at the same time. There will no longer be a need for a seperate sections for Linux or no Operating system since all of the products will have the option. this will help make your site easier to navigate for you customers. You can also create an ACCURATE help me choose section for the OS choices.
Check out what daniel_j has to say on the options we offer.
21890
Always include all software and driver reinstallation discs for free (or at least let us get the option to)... don't make us pay extra
Software submitted by winoffice
05/01/07 **IMPLEMENTED**
Always include ALL software AND driver reinstallation discs for FREE (or at let us get the option do get the for free if we want as follows)...don't make us pay extra in case that we have a disaster and need to reinstall from scratch...!
No Discs Included (Included In Price)
All Discs Included (this means everything -- all software discs -- OS/Security software/etc., and all driver discs -- this means Windows or Linux drivers or both, whatever applies -- add $0)
Other options (OS disc only, all software discs only, driver discs only, etc. -- add $0)
For some computers, Dell does not include the reinstallation discs. Even if Dell offers them, Dell charges extra for us to get them. In fact, the only time I seen reinstallation discs being offered without charge were for Dell XPS desktops with the flashy lights -- that is, the Dell XPS 600, 700, and 710 systems, for those ware the only systems to offer operating system options like "Microsoft Windows XP Media Center WITH REINSTALLATION CD".
Also, most of the time when software reinstallation discs are not included, driver reinstallation discs (such as XPS flashy lights, as well as printers and monitors) are not included either. Therefore, don't just include the software reinstallation discs -- include as well the Windows/Linux drivers for the hardware (depending on the OS purchased with the computer, if any, which in turn depends on the user's preferences).
Besides, Microsoft as well as ALL software companies include the discs when you get the software seperately, so why can't Dell do the same when the software is preinstalled...?
Customers no longer have to pay extra for re-installation media.
21770
 track my votes
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