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6225

"Trade In" Program

Advertising and Marketing, Environment, Sales Strategies submitted by john_saddington 02/19/07

I'd love to see a "Trade In" Program and/or initiative, where a customer who's been a long time customer could trade in an old system for a new one, or at least, a good sized discount.

I've got an old laptop and seriously need a new one. It's been out of warranty for a long time, but, would love to get a discount for a new one if I could trade it in.

This would also be environmentally healthy! 34 Comments »

1790

Biodegradable Packing material

Environment submitted by ewagnerjr2000 04/19/07 **UNDER REVIEW**

When I received my 32" lcd screen it had an extremely large amount of Styrofoam. Dell is working to be environmentally friendly, maybe they should consider a better packing material at least one that will biodegrade.





26 Comments »

1660

REUSEABLE SHIPPING CONTAINERS

Environment submitted by scotty750 06/08/07

I'm an onsite tech. I've been griping for years about the large boxes for shipping parts for warranty calls that don't have handholds. And I just thought of a way to solve my gripe, make dell green and save money.

You can purchase hardened plastic laptop shipping cases that are lockable and pretty much infinitely reusable. Why not a similar solution for warranty parts.

Currently dell is using cardboard boxes. Lifespan of a box, 2 ships, out and back. if your lucky, maybe a second warranty call but not likely. cost of a box say 40 cents. number of boxes used a year??? well if we figure 30,000 systems built per day and a failure rate of say 10% (industry average is beleived to be about 15%) thats 3000 units a day that break.

Yes theres an upfront cost of purchasing the shipping cases, but they can get used an unlimited number of times. since they don't have to be constantly remade like cardboard, its a lower carbon footprint, and can lower to total cost over time from reuse. and it adds zero waste to landfill.

summary:
zero landfill
infinite reusability
lower carbon foottprint per unit over time
lower manufacturing costs over time
easy to implement
free advertising of dells commitment to green. make em a nice white with a nice big dell logo and a nice big recycle logo on it. every customer that gets a warranty repair would see the commitment to green 27 Comments »

12680

Recycle & refurbish old Dell PCs back to Dell for 10% discount

Environment submitted by reg 05/18/07

Recycle your old Dell back to Dell for a 10% discount on new equipment. Dell can then secure overwrite erase the hard drive, install Ubuntu + hardware drivers, then donate the hardware to unemployment, food stamp, and welfare offices Nationwide. The social services offices then can pass out the refurbished used equipment to its clients, and Dell can be given BIG tax breaks by the State and Federal Systems.



1. Recycle - Turn it in, don't landfill it.
2. Reuse - There is still life left in that old hardware
3. Reduce - Buy new electronics less often, get 5 years use out of every PC.
4. Refuse - wasteful spending, wasteful practices & wasteful companies.
5. Refute - Once wasteful practices or procedures are identified, correct the problem with Action! 58 Comments »

39992

More RAM!

Desktops and Laptops submitted by mwmtjm 01/30/07 **UNDER REVIEW**

Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!


113 Comments »

260

Giveaway

Accessories (Keyboards, etc.), Advertising and Marketing submitted by junior Jan 12

when somebody orders or builds, dell should include a sticker or two with the Dell logo on each. Just like what Apple is doing.
Maybe even Inspiron and/or XPS accessory kit for each product 5 Comments »

160

be green: help develop INFARED SOLAR

Advertising and Marketing, Dell, Sales Strategies submitted by zanlok Feb 2

Technology to change the world: collect infared energy and convert it to electricity!


This could be used on the lid of your laptop, or in a separate collection panel, for use when your out-of doors to help offset battery usage and greatly extend your computing time. Comment »

470

Develop Linux Promotional Material For Your Linux Products!

Advertising and Marketing, Linux, Sales Strategies submitted by aikiwolfie Jan 25

This is the information page for the Ubuntu version of the M1330. The M1330n. Except it's not. Dell simply reused the M1330's information page.

This might not seem like a huge problem. But take a look at the promotional video. Near the end all you hear about is how how you can access media and Microsoft office "without powering up the PC". And also notice the lovely photos of an XPS M1330 with a Vista desktop at the bottom right of the page.

Is Dell selling embedded Microsoft products on a Linux platform?

Just as a side note. If you're using any application at all on a PC, direct media or not, then th PC is "powered up". So the video even lies to Microsoft users. 2 Comments »

560

EASY Refund Form for MS Vista and Works

Service and Support submitted by reg 03/26/07

.
<font>

For all the people who just bought a Vista Dell,
Tried it,Hated it, and uninstalled it.

How about an Easy way to get your 15% rebate for MS software?

A simple on-line form, where Dell customers could type in their
purchase order #, machine ID Tag, and personal information.
Get an RMA reference number from Dell,
and mail back the CDs and Key Code Cards.

MS Works is Useless if you already have MS Office or Open Office:


http://www.openoffice.org/< Dell customers get cash back, or at least a Dell Gift card to buy something
they DO want.

Dell Germany gives refunds to their customers.

Dell should make it Easy for all customers to get the most value out of their new Dells.

Thank you.
</font> 9 Comments »

1810

Goal: Dell FREEDOM Box - A Fully Open System for Home Users by 2010

Dell, Linux, Desktops and Laptops submitted by dpic 11/29/07

Set a goal of having at least one fully open system for home users by the end of 2010! This would be Dell's greatest endeavor yet!

The Dell FREEDOM Box | From the software, all the way down to the hardware, a completely open system

Software:
* A fully open source operating system with no restricted software like Gobuntu.

Hardware:
* All hardware must follow these rules--
1. The interface to the hardware must be explicitly made public, so the hardware can be used freely.
2. The design of the hardware must be made public, so that others can implement it and learn from it.
3. The tools used to create the design should be free, so that others can develop and improve the design.

This movement is already making headway and progress will continue to increase. Dell is already getting involved--

It has been stated that Dell has a goal to have open Linux drivers for all Dell products. Dell, keep the pressure on your vendors to open up!

Support OpenBIOS and Open Firmware!
"Among its features, Open Firmware provides an instruction set independent device interface. This can be used to boot the operating system from expansion cards without native initialization code.

It is Open Firmware's goal to work on all common platforms, like x86, AMD64, PowerPC, ARM and Mips. With its flexible and modular design, Open Firmware targets servers, workstations and embedded systems, where a sane and unified firmware is a crucial design goal and reduces porting efforts noticeably."
- http://www.openbios.org/

Already, there is huge support for replacing proprietary BIOS
- http://www.ideastorm.com/article/show/62549/LinuxBIOS_instead_of_proprietary_...
- http://www.ideastorm.com/article/show/74358/Dell_Support_Open_BIOSes_for_Linux
And there is the Open Graphics Project
- http://www.ideastorm.com/article/show/72320/Help_The_Open_Graphics_Project<

This project would put Dell at the heart of the movement bringing Freedom, Reliability, and Innovation to the world of technology! Does one really need to ask why this would be better than proprietary technology?

20 Comments »

400

Build and Advertise Printers that don't lie, cheat, and steal.

Advertising and Marketing, Environment, Printers and Ink submitted by jmxz 12/24/07

Inkjet printers have earned a well deserved horrible reputation as "filthy, lying thieves". Quoting that article "Printers routinely report that they are low on ink even when they aren't, and in some cases there are still hundreds of pages worth of ink left." I have the best printer from that study - which still wastes "only" 9 percent of ink - and has the annoyance that it'll even refuse to print "black and white only" when one of the color cartridge's is dry.

Printers also have earned the well-deserved horrible reputation as devices that are"Spying On You". Advertise which of your printers spy on customers and make at least some models that don't.

One of Dell's competitors is currently getting lots of bad press over their $8000-per-gallon printer ink. This means the timing could be perfect for Dell to challenge them in the Printer market.

This is an *excellent* opportunity for Dell to fight back with "The Honest Printer". Make a printer that


  • Doesn't lie about being out of ink when it's not.
  • Has reasonably priced ink - even if the printer may cost more.
  • Encourages rather than discourages environmentally friendly refills
  • Doesn't spy on you.

It'll build up Dell as a Brand That Can Be Trusted - something that's been sorely lacking for quite some time 2 Comments »

140

To be more GREEN, offer Xerox SOLID INK COLOR printers

Environment, Printers and Ink submitted by phubert Jan 15

The big CRAYONS (=ink) are CONVENIENT, too!

Solid ink printers are FAR LESS polluting than Lasers.

They're NEVER messy!!

FAST & cost no more than Black & White!

(hint: they don't MAKE B&W solid ink printers!) 12 Comments »

160

Cheaper Ink

Advertising and Marketing, Dell, Printers and Ink submitted by sean22 Jan 28

Dell should make cheaper ink for there thier printers like Kodak did not so long ago maby they will even sell more printers!! 2 Comments »

340

Offer Different Power Supply Options

Accessories (Keyboards, etc.) submitted by syrics06 Feb 4

Let people have the option to choose if they want a higher wattage power supply. 37 Comments »

48160

Sell Linux PCs Worldwide - not only the United States

Linux, Sales Strategies, Desktops and Laptops submitted by ergo 05/02/07 **PARTIALLY IMPLEMENTED**

Dell has now decided to sell computers with Linux pre-installed. GREAT MOVE! But for the moment, it only concerns the US... Here outside the US, we can't wait to buy a pre-installed Linux Dell PC! Please sell Linux PCs worldwide!


Check out the details on Dell Linux systems worldwide!
524 Comments »

2040

Start Warranty periods when the system is received, not shipped!

Service and Support submitted by markj2k Jan 31

I have purchased several Dell systems over the last month or so for myself, and some consulting clients. I've noticed in each case that the warranty start date is the day the PC shipped, not the day the PC was received by the purchaser. This needs to be changed. The order status page changes to show when the system was delivered, so Dell knows when the delivery date is. That is the day the warranty should start.

It might even be required from a legal standpoint in some areas, not sure about that. 15 Comments »

6840

Make a calendar with all COMING SOON and IN PROGRESS ideas

Advertising and Marketing, IdeaStorm submitted by krasmussen 09/22/07 **REVIEWED**

One of the biggest annoyances with IdeaStorm is that the horizon for an idea being implemented is very blurry, if at all existing. If you're lucky, you get "third quarter 2009", but mostly, there is no timeframe at all. This leads to the feeling that not much is being done, and exactly that feeling is what IdeaStorm should be eliminating.

Therefore, I propose that you make a list or calender with all the COMING SOON and IN PROGRESS ideas with timeframes for all of them. Just a "december 2008" would be nice, or better yet, "deadline 31st november 2008".

I don't know if this is connected with some goal management inside Dell, if it is, maybe you should work on improving that, too?






Today, the best way to know the progress of an idea is through Ideas in Action, our Weekly Update or Dell comments in the thread.






19 Comments »

12760

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







19 Comments »

24360

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out Vida_K's comment below on the New Latitude.
301 Comments »

118333

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





1244 Comments »



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