Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot
Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart
02/16/07 **PARTIALLY IMPLEMENTED**
Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.
Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.
Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)
Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.
Would you try Linux if it were this easy?
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
Please take a look at www.dell.com/open for linux options on the Inspiron.
151610
No McAfee
Software submitted by doomlord52
02/19/07
I think everyone agrees here. No McAfee. i cant unistall my copy because it will take all my settings for the Microsoft firewall with it. That includes my outlook settings, internet, and just about every program. Why cant i say "no McAfee please"??? is it really that hard? use Norton....
15024
Corporate / Healthcare Sales - 24x7 access to Sales - Bring back Rapid Response Team!
Healthcare, Service and Support, Simplify IT submitted by gharrison
02/28/07
As an IT Administrator with 700+ computers within our company, it frustrates me to no end that our sales representative, and -only- our sales rep, can make changes to quotes that he/she originally generated. Additionally, we are on our 5th rep in 3 years. When one leaves, they haven't been hiring new ones. Instead, they have just divvy up the workload among the current reps. This results in reps who never pick up the phone anymore but only respond to voicemail/emails (slowly). I didn't mind so much until last year..
As of mid-2006, at least there was something called the 'Rapid Response Team' ..
Are you a corporate customer with a Dell quote that needed to be updated/modified on a tight deadline? Can't get a hold of your rep? No problem.. You could simply call the Rapid Response Team and you would be placed into a pool of sales reps who were able to pretty much modify anything currently in the system, or generate a new quote based on your current pricing terms/discounts. The quote sent to you would even have your normal sales rep's name on it..
No more..
Now the only thing available to us is the Dell Premier Page, which is fine for standard 'Fun with Dick and Jane' PC quotes. However, if you need anything non-standard, and are unable to find it on the absolutely horrid Dell parts search page, you are pretty much out of luck.
How about giving us a couple of backup individuals for our rep, who can actually make changes to our quotes, that I can call if our guy is in training for most of the day (but not actually out). Better yet, bring back the Rapid Response team. Based on market reports, I suspect it was along the lines of ‘Hey.. Those corporate guys don’t really need quotes right away do they? Let’s try to save a few bucks because we sell our consumer PC’s on such a razor thin profit margin..’….
The fact that some home user can call Dell at 3am and spec out a completely new system from scratch, yet a Corporate user can't make the most simple change to an existing quote (a real quote, not an E-Quote on the Premier page) where 10+ systems are being purchased without talking to a specific rep. is unacceptable to me..
100
Same configuration = same price!
Sales Strategies, Service and Support submitted by gregc
02/28/07
I have had several times when I have had to reconfigure that same exact system 4-5 times (going through different paths through the Dell site) to get the best price.
For example, I configured my Inspiron 6400 notebook through a "special buy" link on the Dell website then applied a coupon. I tried to configure the same machine by going through "notebooks" and working through the menus and got a different price.
Same thing for servers...you can configure the same exact system going through different paths on the website and you get different prices.
It would be great if the site would realize, "Hey, you've stumbled upon a super value system, this EXACT configuration has an extra discount!"
I would feel better knowing I am always getting the best price on the system I'm setting up.
Thx
G
600
End PC Payola | Pioneer a PC Builder Code of Conduct
Service and Support, Desktops and Laptops submitted by dhart
02/20/07
Dell's image was damaged by the $1bn Intel kickback scandal. Many in the computer industry believe that Microsoft's grip on Dell and other PC Builders is airtight due to secret deals and marketing kickbaks. Consumers appreciate lower prices on new Dell PCs thanks in part to bundled 3rd party software, however we are not permitted to choose the software that is pre-installed, and kickback deals are not transparent.
In the music recording and radio broadcasting industries, similar shady practices are called payola. Please, end PC payola, and give control back to your customers.
We encourage Dell to pioneer a voluntary PC Builder Code of Conduct, and regain the public trust.
CHOICE is what consumers want on their new PCs, not annoying surprise payola circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Transparency at Dell is necessary for true consumer choice. For example, transparency can be improved by providing the choice of pre-installing quality free and open source software (developed with near 100% transparency). Cast your vote to have the OPTION of buying a new Dell PC pre-installed with Linux and other free software like OpenOffice.org.
4577
Service Tag should know what hardware is installed
Dell Web Site submitted by dialsoft
02/26/07
Hiya,
I am a service provider who services dozens of Dell Machines a month and often I am put in a situation where the operating system must be reinstalled. When I do this I find it great that Dell has an awesome driver selection for the machines on their website often second to none. The issue I have is that suppose I have a wireless ethernet capability in the machine, why does the service tag selection show 8 choices for the wireless card? Cant it know what was shipped with the machine? Its not that often that a laptops wireless card is changed. Also the wireless card hardware is not often identifiable as well by sight. it would be great that if the service tag selection could actually indicate what was shipped in the machine in the driver list section.
350
Don't make us buy Vista
Operating Systems submitted by icantseeyou
02/21/07 **IMPLEMENTED**
From all of the press I have read it is plain that Vista is a big bomb. To buy the cheapest version I hear it isn't even as good as XP SP2. At the same time you need at least 4 Gig to run it. Offer other options... I don't care if it's Linux, XP, or a rat running on a wheel. Don't make us buy Vista.
You can read more about this the OS options Dell offers here.
9050
Dont eliminate XP just yet
Operating Systems submitted by javaprog07
02/17/07 **IMPLEMENTED**
Ok, well I know I may be chastised for bringing this up, but vista is still a young operating system with its own problems etc... I would like to see both Home and Business computers, especially notebooks have an XP Home and Pro option on top of Vista until it has at least been out for a year. For those seasoned users like me who just feel that you need to let a new OS mature before jumping right in. I am planning on buying a new notebook, and I would like to insure I wont have to format it on arrival just to have XP.
Check out the Idea in Action to find out more about Dell offering XP.
26690
Silent / Quiet Computers: Sound levels in decibels
Desktops and Laptops submitted by pchris
02/17/07 **REVIEWED**
I'd like Dell to provide the sound level in decibels for each of their desktops, under max load as well as at idle.
How a manufacturer can produce an expensive computer, and then have the user acoustic experience of that computer dominated by the noise generated by a cheap fan worth just pennies, for the entire lifetime of that computer, is incomprehensible. Computers are noisy when brand new, but those cheap fans begin to rub and oscillate and make additional annoying noises, frequently within a short period of time of purchase.
Personally, the peace and quiet of my personal workspace is very important to me, it's my sanctuary from the world where I can focus and be creative. To have that experience disrupted by cheap fans is sad, especially when slightly more expensive fans and some reasonable design would solve the issue. Another reason why I consider buying an Apple.
If the cost of a better sound design and fans is significant, it could be an extra cost option.
In general, Dell provides noise data of its products in the Environmental Datasheets. Tests are conducted according to ISO standards in a NVLAP accredited acoustics facility. Click here for more details
35717
Ditch the Home/Small Business/Enterprise trichotomy
Sales Strategies, Small Business, Laptops submitted by majid
02/17/07
What products I am interested in do not correlate with myself or my company size. It used to be that high-end thin-and-light laptops would not be available in the Home segment, only the Enterprise segment. I'm sorry, just because I am a small-business owner or a home user does not mean I am ready to settle for inferior options deemed "good enough" by the powers that be.
This whole notion of three segments is a relic of a company-centric rather than customer centric marketing culture.
3993
Smartphone
Accessories (Keyboards, etc.) submitted by gautam
02/16/07
The Dell Axim PDA is not super-popular, but I think if it moved into the SmartPhone realm (especially in order to compete with upcoming iPhone) then it could pick up some market-share and be a great device for US cell phone providers.
1459
Take responsibility of disposal/recycling of obsolete/broken equipment
Environment, Service and Support submitted by kr4z33
02/23/07 **ALREADY OFFERED**
Somebody told me that in Germany, Volkswagen is required to accept any car they ever made there and recycle/dispose of it. This is a good idea for any consumer goods manufacturing industry. It would indirectly make Dell favor using more environmentally- friendly and re-usable materials because when people start sending heavy metal laced old computers back to Dell it would cause them problems (instead of making our children retarded). I believe that a policy like this could eventually become mandated by government but Dell could be a leader and agree to take care of the trash they cause before they are required to.
The negative side to this argument would be the additional costs that Dell would be responsible for. IMHO manufacturers taking care of their own garbage would give me a strong incentive to purchase my hardware from them, I believe many others may feel the same way. Besides, I could just save the money it would cost by opting for the open source option (do it Dell, you know you want to...)
140
ATX Motherboards.
Gaming, XPS products submitted by pdonket
02/16/07
At least for me, I think one mistake in the gaming section of dell is the use of ATX motherboards, well dell, if you want my desktop business...stop using those BTX boards in your XPS line, make them upgradable. The people buying those are buying them because they're gamers and want the ability to upgrade.
639
Dell Credit Card
Advertising and Marketing, Sales Strategies submitted by pdonket
02/17/07
If they don't have it already, maybe make a Dell credit card that when you purchase things on it, it goes into a point system and with these points, you can use them to purchase dell products, for example, 5000 points gives you a 25% off coupon in Dell home. Something like that, I for one would buy one in a flash
-7
XPS 710 raffle for Suggestions used.
Dell submitted by pdonket
02/17/07
How about dell maybe offering to put any person who originally posted with a used idea into a raffle for a brand new XPS 710, I think you could get far more people to post with something for people to aim at.
-20
Standardize and regionalize tech and customer support
Service and Support submitted by digigato
02/21/07
It would be great, for us Dell clients, and for Dell itself, to regionalize and standardize their protocols for customer and tech support to avoid: frustration, time spent on calls, rage and all that feeling mix that usually builds up after a person made a support call.
I have read that people in the US/Canada are quite angry with their current QoS on this topic since they seem to be attended by people in India and all the problems and lack of initiative that Dell personnel (tech. support) usually incur.
What's most amazing is that, in my case, I live, work and use Dell computers in Mexico (my homeland) and when I require support for desktop/laptops or servers, evn thou my initial path is redirected to Panama (or some place in central america) I end up talking with, yeah you won't believe, people in the US!! so, my mind starts to go freak and thinks:
a) Why in all heavens the people that took care of my case in the US cannot be available for the US/Canada clients
b) Why Dell cannot have technical personnel in my country (I mean the guys at Texas and Colorado are just great and I am really in debt with them for helping me out of my server problems) that understand a little bit more about how things are done in Mexico (and I bet every country/geographic area has its own culture and "way of doing things") or, for example, Is Japan also been taken care by people from India??
So, Dell, if you are going to give tech support and want to be part of a globalized world, be it, but do respect your customers and their needs and culture, please, please pretty please.
Btw: I am sorry for any mistakes that my english may have lead to all native english speakers! :D cheers!
240
Service centres
Dell, Service and Support submitted by pallav
02/21/07
Hello DELL.
I think DELL has made good decisions in FEB when Michael Dell moved back into the co. but i think they made a big mistake when they decided to break up their business venture with a leading Indian BPO( i wont name that CO.) some time ago.I work with DELL & believe me its a loss for DELL & its customers that they will be losing out on such a good tech support centre that saves them billions of dollars a year !! anyway its upto DELL to find out ways to save money & at the same time compromising on their after sales service to certain extent.
20
Train your sale people not to downsell customers
Service and Support submitted by blackcube
02/21/07
I would suggest training your sales staff not to down sell clients who have been referred for a particular product. I am a sales engineer for a medical software VAR. We sell white box hardware but refer clients to Dell who either want a name brand system or who are located beyond our support radius. On three separate occasions this year alone, I have specced out Dell servers and desktops for clients including print out of the order matrix from your web site. On each of those occasions, the Dell sales staff have convinced the client to buy a lower spec system to "save money". Why do I bother recommending your systems if you are going to sell them something totally different and unsuitable to the job at hand? How many years experience does a faceless sales person on the phone have in installing and supporting a very specialized vertical market software package? The last time, my client contacted the sales person and put me on the phone with him. The sales person proceeded to tell me that he knew what was best going to serve my client.
I would recommend Dell servers more often if I could depend upon a reliable sales staff who would not under cut my recommendations.
170
Train your sales team
Service and Support submitted by diver
02/21/07
Why is it that your sales teams don't all seem to know what you're selling? I rang up looking for a lock to secure my desktop and the sales person was able to quote me two different kinds - one the standard universal lock, but he was also able to tell me about another lock that not only secures the system to the desk but also prevented the machine from being opened. When I rang back to place the order I got a different sales person who had never heard of the second lock. It was only when I gave her the quote she was able to add the lock from something called a CFI catalog.
Why can you not make this kind of information available to all your sales team as I'm sure plenty of other people would like the lock if they knew if it?
And while I'm at it, is there any way we could see all the offerings availble for the machine I want to buy?
30
 track my votes
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