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Broadband and Mobility submitted by criehn 02/21/07 My wife and I have Dell Desktops and use dial-up service. The only reason we continue to pay for a local line is for our ISP access. Perhaps there are enough of us to warrent a small cell box to connect to our computers that would use our wireless carrier instead of the local line to access e-mail and internet searches. Our wireless carrier is Sprint. Comment » Bermuda is not in Latin America! Service and Support, Desktops and Laptops submitted by chrisrw 02/17/07 My business and my family have owned Dell Laptops for years. No more, however. When we seek technical help, even when we travel from Bermuda to the US, we are told that we have to contact Dell Latin America where we have to speak to someone whose command of English is never very good. Sorry, Mr Dell, but until you move Bermuda back where it belongs we'll have to find another laptop supplier. Comment » Service and Support submitted by ffflores 02/17/07 I've tried for the past two months to purchase a replacement screen for a B130 Inspiron laptop. It is clear that the people answering the phone do not have access to accurate information regarding parts availability -- in this case the fact that the part is not in stock. What a waste of their time and mine to be told it is in stock, place an order and learn otherwise again and again. Dell needs to keep accurate inventory information for replacement parts. Comment » Consumer/Low end education device for anywhere/anytime education Education submitted by derekk2110 02/20/07
Common themes growing amongst larger educators in the public (government) space is the need for "anywhere anytime" education. no spare parts for older Dell PCs Service and Support, Desktops and Laptops submitted by oz42 02/20/07 When I try to get a spare part for my Dimension 3000, I have to learn that there are none. Dell only sells PCs just like every other vendor. Service and support could be much better. Comment » Cross-Reference for Old and New Part Numbers Service and Support submitted by tuxedo512 02/20/07 Having been a long time customer of Dell Computers, I have requested numerous times that Dell have a cross-reference table available on the Support Site that will allow look-up of new replacement part numbers based on old numbers. This would definitely cut down on calls to tech support. Comment » VMWare Installed w/Multiple Operating Systems Operating Systems submitted by acklein 02/23/07 I would love to have VMWare automatically installed on new PCs. It allows an incredible amount of flexibility. In addition, I would love to have a preconfigured setup including both Windows and LInux. Comment » Service and Support submitted by driverjoe 02/22/07 Tech Support should be free of charge and for as long as you own the PC. Also any software that is installed by dell should be covered. Now I would pay EXTRA for faster and in UNITED STATES Support!!! No reading from menu as to see if you caused the problem " JUST FIX IT ". Comment » Make Touch Screens Optional on all Computers Monitors and Displays submitted by badblood 05/09/07 **PARTIALLY IMPLEMENTED**
It's a nifty feature and not much to add really....so why not? I'm still hurt after all these years! Service and Support submitted by bobpay 02/17/07
We never DID receive a reply from Dell on this letter we sent out regarding the LAST computer we purchased from Dell....and a relationship that ended badly: when calling into tech support, I could use my home phone number as uniique identifier Service and Support submitted by howardnyc 02/17/07
background: no one memorizes their account number, their computer's serial number, et al; people are way to allow the use of their social security number (SSN), but there is a better way to allow us to quickly identify ourselves... each USA phone number is unique... especially when you consider using your clients' home phone number... Support and Promote Honest Ebay Sellers Instead of Stamping on Them Like Trash Dell submitted by ebaynoob 02/17/07 Ebay is a very important sales channel for consumer electronics. Dell has adopted a uniformly adversarial relationship with resellers of its products through this channel. Rather than a sheep-dip bullying approach Dell should support honest resellers of its products through this important channel. Ebay sellers could serve as vital channel partners. Same can be said about other independent channels as well, of course. 1 Comment » Printers and Ink, Sales Strategies submitted by burkem 02/17/07 **PARTIALLY IMPLEMENTED** I own a very nice Dell all-in-one that works fine. But it goes through printer cartridges like no tomorrow. Why can't Dell provide bigger/fuller/better cartridges, and why can I buy them only from Dell? I feel like I have a Barbie doll for a printer--initial acquisition cost low, but buying the dresses has been very expensive. Why can't Dell, which set the standard in home use years ago (I am on my fifth home Dell), set the standrd for printers? 4 Comments » "White List" software security package Operating Systems, Software submitted by nathan.bockrath 02/23/07 I would like to see the OS use a "white list" to permit software programs or applets to run, rather than the current blacklist approach. This would prevent the accursed malware from ever running in the first place. Comment » give specifications and choose Sales Strategies submitted by alequint 02/23/07 Wouldn't it be great if you could just give some specifications you want your computer to have and let Dell figure out which computers match the terms and give you a choice out of 3 or 4 computers. Then you can choose the pc that matches your needs or wallet. Comment » Give Dell employees better discounts so they can experience the customer experience Dell submitted by pwalker 02/02/07 **PARTIALLY IMPLEMENTED**
Dell employees tell me they don't get discounts on Dell products. It's time to give Dell employees good discounts so they will more frequently experience your customer experience. This is important. I believe motivating them to be Dell customers more frequently will generate a lot of ideas for improving dell.com, products and services. Increase customization to hit the sweet spot with the geek community Sales Strategies, Desktops and Laptops submitted by mathoda 02/16/07 The geek community craves easily customizable computers, both in terms of the hardware and software. Their choices of hardware and software become reflective of their identity, in a way it isn't for non geek consumers. Apple laptops, while beautiful, aren't very customizable. To reach the geek community, Dell should aim to support the standards that the geekiest consumers prefer, such as an easy to choose from several different operating systems (ubuntu linux, other distributions of linux, bsd, vista, etc), several different choices of applications, etc. Dell should also let you customize more of your component choices for the hardware. While Dell may fear the customer support required for such customization, the geek community more than other communities is probably willing to have customer support open sourced (the way support for linux is supported by geek message boards) rather than be the traditional handholding required for mainstream customers. 5 Comments » give the possibility to choose the OS Operating Systems submitted by nicolagiacobbe 02/19/07 Simply let the user choose what he wants. I had to put down many Dell offers for not having the possibility to avoid the Windows tax. A pre-installed Linux distro could be OK but the most freedom is to let the user choose which OS wants on his PC (if any). 6 Comments » A single DVD that will install correct drivers on any model of Dell PC Accessories (Keyboards, etc.), Desktops and Laptops submitted by danwarne 02/18/07 I've just posted an opinion editorial about this at APCMag.com -- http://apcmag.com/node/5359. Seems to me that a largely overlooked feature of Apple Boot Camp is the driver CD that will install drivers onto any model of Intel Mac with no searching/downloading required by the user. This could be a 'Dell crushing feature' unless Dell comes up with something similar. It has to be this easy: one click, and all drivers for that machine are identified and installed. And the CD or DVD image has to be downloadable. 18 Comments » Operating Systems, Laptops submitted by triangle 02/19/07
Each week I receive in my mailbox promotionnal offers from Dell.  track my votes
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