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950

Linux: We are happy, but what about Open Office & Firefox

Linux, Software submitted by macmoh 05/06/07

Thanks.
For giving support for Linux, now we are very happy but sir where is Open Office and Firefox??

We are waiting for your next step towards...
Hope you will not disappoint us.
:) 3 Comments »

360

Ad Campaign: Meet Mark Shuttleworth

Advertising and Marketing, Linux submitted by limulus 09/04/07

There are currently ideas under review, such as "make ubuntu shine" which relate to advertising Dell's Ubuntu systems. If Dell decides to do some ads, here's an idea for an ad campaign:

"Meet Mark Shuttleworth"



Mr. Shuttleworth is:

* South African
* a multi-millionaire
* a space tourist
* the sponsor of Ubuntu, a spiffy OS :)

Bill Gates and Steve Jobs are in their 50's; Mr. Shuttleworth is in his 30's
('Ubuntu: the choice of a new generation' ala those old Pepsi ads? ;)

To see more of Mr. Shuttleworth, have a look at the video on More4 News (click "Watch the report")

Have Michael Dell introduce him to American audiences :)

[see also my other ad campaign ideas: Families Switching to Ubuntu and What can you do with Ubuntu? ]
2 Comments »

520

Ad Campaign: Families Switching to Ubuntu

Advertising and Marketing, Linux submitted by limulus 09/04/07

There are currently ideas under review, such as "make ubuntu shine" which relate to advertising Dell's Ubuntu systems. If Dell decides to do some ads, here's an idea for an ad campaign:

"Switching to Ubuntu"



Find one or more real families that are interested in a Dell Ubuntu system, but previously only had Windows experience (and don't actually need any special Wine-incompatible apps) and follow them for a while to get good sound-bytes and string those together into a commercial. Some themes that should become obvious:

* before-and-after comparisons of their Windows boxes with their shiny new Ubuntu systems

* the joy of exploring and discovery in the land of free software. 'Wait... all these thousands of programs available in Ubuntu are really FREE?' :)

* "It just works" Sally on GAIM/Pidgin, Johnny using Firefox, Dad using OpenOffice.org to do a spreadsheet, Mom downloading pics from a digital camera, Grandma playing Sudoku, etc. Something for everyone. No one has to fight their computer to get it to do what they want. No dreaded command line.

* Would you go back to Windows? (I think we can see the answer to this by now ;)

If Dell hurries, they can have these ads for the Christmas season!

[see also my other ad campaign ideas: What can you do with Ubuntu? and Meet Mark Shuttleworth ] 5 Comments »

1730

Ad Campaign: What can you do with Ubuntu?

Advertising and Marketing, Linux submitted by limulus 09/04/07

There are currently ideas under review, such as "make ubuntu shine" which relate to advertising Dell's Ubuntu systems. If Dell decides to do some ads, here's an idea for an ad campaign:

"What can you do with Ubuntu?"



Find one or more people who have bought a Dell Ubuntu system and have them show off what they can do with their systems; string the clips those together into a commercial. Some themes that should become obvious:

* easy software installation and updates

* command line not necessary (Ubuntu is very much a GUI OS)

* compiling software not necessary

* full range of applications

* 3rd party proprietary apps, like Flash and Google Earth

* all the little games you could ever want (e.g. Sudoku)

* 'it just works'

* "wobbly windows" and other spiffy cool effects for fun :)

[see also my other ad campaign ideas: Families Switching to Ubuntu and Meet Mark Shuttleworth ] 26 Comments »

4480

More Dell <-> Community Communication

IdeaStorm submitted by mistern 05/15/07

Certainly, Dell's move to start IdeaStorm was a good one, and I think it will improve the situation quite a bit.

What I'd like to see is more direct and spontaneous (but somewhat official) communication between Dell employees and the users of this site. dell_admin1 does communicate with us, but mainly about administrative issues.

You get our feedback. We want your feedback. Agree?




jmxz's part of the idea (his article was merged here):

IdeasStorm needs more participation from Dell Management and Employees

Dell has meetings with the management to discuss Ideas that are posted to the site. Why can’t some of those managers stop by and ask questions or maybe enlighten users when they suggest an idea that isn’t feasible. I’m not saying they need to spend the whole day doing this but maybe just pop in once in a while. I believe that such conversations lead to better ideas not only from us but from Dell employees as well. This kind of interaction would also make users know that they are being listened to. Further information in the comments of this Idea. 209 Comments »

2490

Geeks to Grandmas - Service Customization

Service and Support submitted by dell_admin1 05/18/07

Dell wants your feedback on the following idea intended to improve customer service and support:

We're considering providing customers the ability to self-select their service queue based on their own technical capability, such as "Advanced Computer Knowledge," "Intermediate," or "Beginner," further customizing the support experience.

UPDATE (May 18 at 8pm Central):
A number of people are asking for more information about this idea so they can comment. However, this idea is not a defined “offer” at this point, so many details have not yet been determined. That’s why we want your feedback! Others have asked if this idea would cost extra or not… in this case, that has not yet been determined and we’re hoping to use your comments to help define the answer. 82 Comments »

11420

Make the dell ubuntu models available through the main webpage

Dell Web Site, Linux, Sales Strategies submitted by rajeevbhatta 06/19/07 **UNDER REVIEW**

Instead of having the model listings on a different webpage ( www.dell.com/open) have these models available from the product search you have on the main page or a link available through the main page (www.dell.com)

When I go to dell.com and I search for the product model numbers I never can find them I have to go to the other page and then I see it. The only thing I saw on the main page is a small flash ad which then takes you to the page.

Why cant you place these models with the other models on your page.........





30 Comments »

19650

TV Commercial for New Ubuntu PCs

Advertising and Marketing, Linux submitted by josmar52789 05/03/07

Dell should produce a new commercial for the Ubuntu PCs. It could tell the consumers of America why Dell has chosen to pre-install Linux on mainstream computers and hopefully promote the advantages of this new endeavor. Plus, it's likely that Dell's Linux initiative would be much more successful. 117 Comments »

1140

Firefox, Mozilla thunderbird as well as mozilla sunbird

Linux, Software submitted by rakeshinnovation 02/27/07

I have been an internet user for the past 5 years, I have used all almost all the browsers, and without doubt i can say that in terms of performance, security, and user interface the open source browsers are the best, the kind of addons and features i get with Firefox i will never be getting with internet explorer, so i was thinking why do not dell ship computers with Firefox Mozilla thunderbird and the calendar software subird???? it could add to the efforts of the open source community, me as a supporter for the open source community would love to see Dell systems with open source applications, I would request that all people who support open source please cast your valuable vote for this idea, I was also thinking that if the Mozilla community cooperates with Dell , Dell could have a customized browser which will be really good for the customers of the Dell and it could add value to the Dell line of products, lets see the what Dell's thinks about this idea//?

Do post your feedbacks,

Thank you 1 Comment »

1310

GIVE UBUNTU USERS BACK THEIR EXTENDED WARRANTY OPTIONS!

Linux, Service and Support submitted by starks 06/04/07 **IMPLEMENTED**

I find it rather atrocious that Dell has decided to remove extended warranty options on all new Ubuntu systems. GIVE US BACK WHAT WE DESERVE!

If you want proof that Dell has shafted us, here it is:

http://digg.com/linux_unix/Dell_quietly_drops_extended_warranty_support_for_U...





This was an ordering system glitch (which is now fixed), for more details click here.





55 Comments »

120744

No Extra Software Option

Software submitted by ootleman 02/16/07 **PARTIALLY IMPLEMENTED**

Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.


Check out jeremy_f's update on our current software options.


591 Comments »

6908

Have Opera pre-installed browser

Software submitted by envek 02/19/07

Opera is fast, standart compliant, free of charge (on desktops), lite, powerful and crossplatform web-browser.

It's a good choice to people, wants to have good soft without any customisation (or with little) and work with it. Easy and convenient.

Visit www.opera.com for more information (http://ru.opera.com/ and http://jp.opera.com/ for russian and japan official pages).

Yes, I want to have Opera as default browser. Are you? 47 Comments »

9790

Dell's Website must work with Firefox running on Linux

Dell Web Site, Linux submitted by qgonjon 07/16/07 **UNDER REVIEW**

It's discouraging to have a Tier 1 vendor (Dell) selling Linux products and yet not really tailoring to Linux. Don't get me wrong Dell, I am not trying to take away all the good you have done. Offering Linux is a step in the right direction and I would like to see more steps taken in a monthly or quarterly basis. But, it seems that the basis for your current Linux promotion is for the Open Source enthusiast like me. I use Linux at home and at work as my main operating system. I use Firefox as my browser and I'm trying to order a Dell Inspiron 1420N. However, it seems that the embedded flash script that shows the different colors choices for the Inspiron is not working under Linux. It also shows that I can't see the different images thereafter. It works with Windows running Firefox as my vmware machine verified. But that is not the type of user that will most likely purchase a Linux laptop.

My request is simple. Can someone fix and verify that this page works well with Linux browser technology? So, that users can enjoy purchasing your Linux products and demonstrate that Dell really cares about their customer's operating system preference.

Dell I wish you the best in this venture as your success in this territory will help the Linux Desktop become a reality to the open source community.





72 Comments »

140499

Pre-Installed OpenOffice | alternative to MS Works & MS Office

Software, Desktops and Laptops submitted by dhart 02/17/07


Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)

OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.

Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System

Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.

CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
574 Comments »

117993

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





1193 Comments »

6400

make linux systems EASY TO FIND

Dell Web Site submitted by phubert 10/18/07

At other sites, I have seen comments by individuals who have BOUGHT Dell Ubuntu systems complaining about the difficulty FINDING said systems.

I think you'll get more sales if you improve the visibility! 30 Comments »

26620

Put Ubuntu on the list of operating systems when building a PC!

Linux, Sales Strategies, Desktops and Laptops submitted by samb0057 08/10/07 **UNDER REVIEW**

Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what open-source means, probably didn't even see the open source link). There is no way they would have found your Ubuntu section on their own.

I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop, and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I probably would have already ordered.







155 Comments »

21630

Make Linux and no Operating system standard options on all future products

Operating Systems submitted by jervis961 08/17/07 **REVIEWED**

OK Dell you have committed to supplying Linux options in limited form. Since you have laid the groundwork already here is the next step. Every new product you release that needs an Operating system should have Linux and also no Operating System as an option in the configuration along side Windows. Since you have to write drivers and test compatability for Vista when making a new product just make it compatable with Linux at the same time. There will no longer be a need for a seperate sections for Linux or no Operating system since all of the products will have the option. this will help make your site easier to navigate for you customers. You can also create an ACCURATE help me choose section for the OS choices.





Check out what daniel_j has to say on the options we offer.





189 Comments »

33440

Implemented: Ubuntu Dell is Le$$ Than Windows Dell

Linux submitted by thebittersea 05/05/07 **IMPLEMENTED**

see comment from Erik down below... [Dell's Pricing Team]

$774 Inspiron 1420 (Ubuntu)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Ubuntu version 7.04
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD Burner/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
Integrated High Definition Audio

$824 Inspiron 1420 (Vista)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Genuine Windows® Vista Home Basic Edition
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD writer/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
56Whr Lithium Ion Battery (6 cell)
Integrated High Definition Audio
The difference in promotion pricing was due to an error on the site, which has been fixed.






412 Comments »

86050

No OS Preloaded

Linux, Operating Systems, Sales Strategies submitted by agreer 02/17/07 **PARTIALLY IMPLEMENTED**

I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.


Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.

459 Comments »



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