National Call Centers [and other Service Improvement Ideas]
Service and Support submitted by henrieb
02/17/07 **UNDER REVIEW**
As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.
* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.
27681
Where we want to go today --- LINUX ----
Linux submitted by nanotech_lizard
02/28/07
I hope Dell doesn't drag it's feet very long. Our company is switching everything to Linux; the first HP servers have arrived and the first desktops, laptops are due to arrive in April and they are not running windows!!! We have already started Star/Open Office, our developement has moved to QT4.2 (TrollTech) and Mono. Killed Exchange for Scalix; 2 MSSQL servers are still running (for now) the rest/future have/will be moved to PostgreSQL and MySQL. I am moving our automation control to Linux (Scadabase). My point is we are retiring all our current Dell Equipment and since Dell is not positioned to meet our needs we chose HP / IBM / Lenovo.
Everything works, VID-EVDO-WiFi etc..... the time and money savings from trying to convert our current Dell systems to Linux is astounding...YOU are missing the point of not only our business but many others. We are a very small company I talked to my Dell rep 02.27.07 and was advised he would keep me informed when Dell could meet our needs; I just wonder if you (Dell) will even make it to the dance. After MS announcement on VM's and that customers were getting more use out of MS software than paid for (see VMware site)... there will never be VISTA on our horizon.
----- SLED/SLES10 --- UBUNTU ---- CentOS ---- Xandros ----- Debian
uhhh HP made some pocket change suportting the FREE DEBIAN ($25mil) and growing ;) and on another note our employees are requesting advice on Linux home computers :)
250
Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot
Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart
02/16/07 **PARTIALLY IMPLEMENTED**
Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.
Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.
Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)
Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.
Would you try Linux if it were this easy?
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
Please take a look at www.dell.com/open for linux options on the Inspiron.
152550
Pre-Installed OpenOffice | alternative to MS Works & MS Office
Software, Desktops and Laptops submitted by dhart
02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
140599
No Extra Software Option
Software submitted by ootleman
02/16/07 **PARTIALLY IMPLEMENTED**
Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.
Check out jeremy_f's update on our current software options.
120794
No OS Preloaded
Linux, Operating Systems, Sales Strategies submitted by agreer
02/17/07 **PARTIALLY IMPLEMENTED**
I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.
Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.
86070
Provide Linux Drivers for all your Hardware
Linux submitted by gergnz
02/19/07 **IN PROGRESS**
I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.
84417
More RAM!
Desktops and Laptops submitted by mwmtjm
01/30/07 **UNDER REVIEW**
Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!
39942
 track my votes
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