jack8022

Windows XP

Operating Systems - Multiboot, Desktops and Laptops submitted by xdz3r0 08/08/07

Add Windows XP as an option for ALL laptops and desktops. Period.

or even better. allow consumer to choose 2 OS's. I know I'd be so much happier knowing I could boot into Windows XP and Vista, seeing as Vista doesnt even have a Service Pack out yet and it's full of bugs. 1 Comment »

Save Xp!

Operating Systems submitted by dwood Mar 10

For as long as Dell is offering XP as a "downgrade", and M$ attempts to force Vista into millions of user's homes, I propose that Dell reject ANY hardware that does NOT come with DRIVERS that WORK with WINDOWS XP.

This means that ANY system DELL puts out on the market MUST have DRIVERS that work with XP as WELL as VISTA. (We wouldn't mind the same requirements for Linux :P)

See: http://weblog.infoworld.com/save-xp/archives/2008/03/as_we_approach.html 12 Comments »

6 major issues to be fixed by Dell

Dell, Sales Strategies, Service and Support submitted by jervis961 02/17/07

Dell became a top company by providing choice and customer service to a customer that wasn't available at the time but has since fallen behind the pack in these areas. Needing a translator when calling customer support is unnacceptable and other companies are rapidly passing Dell in technology advancements. While this site is a good start, many things need to be changed for Dell to become the market leader again.

1. Customer support needs to be in well spoken English and with employees who are allowed to do more than just read from a script. If they are speaking with a computer savvy customer the rep should be allowed to deviate from the script as long as they don't go outside the relm of normal policy.

2. Better options: Other companies offer high end components in small computers but Dell only supplies intel video processors in its 14" laptop. Dell needs to allow customers to get the size computer they need but with options from low cost through the high end so they can get a computer that is "Purely you".

3. Less forced options: I hate that I am paying for and XPS with internet security when I don't need it because I already have a subsciption that will transfer over or AOL is installed when I know I don't need it. They need to add an option of none of the above to all the added software sections.

4. Better pricing: Why is it over $200 to upgrade from 1 GB of 533 MHZ ram to 2 GB of 677 MHZ RAM? I can go to Crucial.com and get the 2GB 677MHZ kit for under $200. Upgrading with Dell after you own is even worse at over $300 this is crazy.

5. Custom Dell website: Customers want to feel special why not make a MYDELL website that when you log in you get a site designed the way you want it. If you aren't interested in the small business site it gets removed, you don't like to go thru the accessories sections when customizing a system so you don't see that section. Click on customer support and a list of your computer pops up asking which one you need help with and only shows the options for that system.

6. Customer loyalty rewards: I have bought 6 Dell systems over the last few years, why can't I get better customer service or pricing due to my loyalty to the company? 78 Comments »

Dump the static service call SCRIPTS!

Service and Support submitted by phubert Apr 1

All I needed was a simple 1U server POWER SUPPLY to replace the one that failed.

But the lady taking my 1-800-945-3355 call was CHAINED to her SCRIPT.

How many times I was asked about software issues, I cannot say.

I WISH I had a RECORDING of that time-wasting session!

And, although I gave her my SERVICE TAG #, I had to read it again to the Gold Queue tech!

Dell... you need to STREAMLINE! Or CUSTOMIZE!!

As I told the #1 phone answerer (I'm afraid she detected the impatience in my voice): "I'm not mad at YOU, I'm mad at DELL!!!"

**

Note: I NEVER call Dell about SOFTWARE issues, ONLY about replacement of failed HARDWARE components!!! 7 Comments »

Custimizing home computers

Sales Strategies, Desktops and Laptops submitted by karlgo Apr 3

I was very disapointed to read the article from Dell upper management saying they will move away from customizing computers. That is the very reason I switched to Dell! It must be time to move on because when it comes down to it, they all make PCs about the same don't they. I can't tell enough how that is a bad idea. Everyone is panicing because of a temporary slow-down in our economy. Dell is panicing. They do this and Dell will drive so many customers right in the arms of HP. Dell is making a huge mistake in competing with HP...Dell blinked. 17 Comments »

Do not scale back build-to-order systems

Desktops and Laptops submitted by masterr Apr 5 **ALREADY OFFERED**

Today in the news I read that Dell "is moving away from its build-to-order model to reduce costs. Dell is limiting the degree to which buyers can dictate specifications while expanding its line of prepackaged models". Please do not do this. The options build-to-order system is what sets Dell above some of the competition. By scaling this back and removing customization choices you remove some of the appeal of buying a Dell machine online. Please do not scale this back.


Please scroll down to see Dawn's comments below.


21 Comments »

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











88 Comments »