SMALL BIZ ADVICE
What would you ask Michael?
The Dell Community has contributed: 9782 ideas | promoted 667376 times | 76126 comments

How IdeaStorm Works:

Post Promote Discuss See

jamesmoroni1

Dashboard  |  Ideas Submitted  |  Ideas Voted On  |  Comments  |  Saved Items

390

Dell Small Business vs Dell Home

Sales Strategies submitted by jamesmoroni1 May 2

The split between Dell Small Business and Dell Home has been an endless source of confusion and frustration for price-sensitive customers. I don't see the need for the two separate divisions. I've purchased computers from both, and keeping track of where I bought which machine is very frustrating. It also makes it harder to be sure you're getting the best price.

Dell SB and Dell Home should go away -- it should be just Dell.com. There could be special options for people who want to purchase several machines at once, but there's no need to have separate storefronts -- the needs of small businesses and home users are very similar. 33 Comments »

80

Simplify configuration choices

Dell Web Site submitted by jamesmoroni1 May 2

Configuring your new PC at Dell.com should be a pleasant experience, but it's needlessly complicated. Here's how it should work:

You click to start building a laptop, a slim desktop, or a full-size desktop.

Your next choice is processor. There should be a dozen choices here, and there should be a simple chart comparing performance bewteen the processors. I know that's not an exact science, but we should get at least a generalization.

Third choice is memory. This is really easy: 1 gig, 2 gigs, three gigs, or four gigs. Four choices, minimum pain.

Then you choose your video card, hard drive, monitor, and everything else.

When I'm shopping at Dell.com, it's frustrating to have so many different models with so many configuration options. I'm forced to decided between different models that have different memory and hard drive configuration options -- even if they're really the same box underneath the skin. I suspect this has arisen from an effort to confuse the costumer into spending more than is necessary -- that's no way to run a company. Comment »

160

Dell Support Program

Service and Support submitted by jamesmoroni1 May 2

Either fix the "Dell Support" application or remove it -- in its current incarnation, it is completely useless, and annoying to boot. Comment »