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"Dell E" Find a new name for your new computer...

Advertising and Marketing submitted by badblood Jun 13

Dell's upcoming netbook ultaramobile thing is apparently going to be called the 'Dell E' which sounds like Deli, where you can buy milk, bread and other nice things.

Please think of another name. Have a naming competition on Ideastorm.

I vote for the Dell Lite as in delight!



'Delle" in german means "dent" 49 Comments »

Dell needs to listen to customers and stop adding junk like shortcut links to Ebay to desktops.

Advertising and Marketing, Desktops and Laptops submitted by jervis961 Jun 18

I can't believe they haven't learned anything from this site.

http://tinyurl.com/5869tj 3 Comments »

Dell.com consumer-oriented Linux page

Dell, Dell Web Site, Linux submitted by rafaelrojasc Jul 1

I know Dell already has a Linux-oriented Web page at www.dell.com/linux but it's too BUSINESS-oriented. Dell should make a small Web page explaining to regular consumers the benefit of using Linux and their Ubuntu offering (no virus, no spyware, rock stable, choice, free as in freedom), and then direct the user to Dell's Ubuntu computers, instead of the "cautionary tale" you get when you click on the "Dell ubuntu" link which says something like "Ubuntu's not for everyone. If you want Windows, come back.".

This proposed Web page can also say something like that, but it can also feature all the positives of using Linux. I mean, Apple tells you all about Macs telling you how nice they look and are, how stable it is and they don't really care if most Users go for Windows. It's all about saying "here's a choice. You can try it". 2 Comments »

Dell Ultrasharp monitors

Gaming, Monitors and Displays submitted by gamer128 Jul 5

Could Dell make a monitor, that is specifically designed for gaming? And support consoles? And isn't very expensive? Because most HDTV's don't have very sharp quality, and those that do, are very expensive. 15 Comments »

Don't charge up to $50 more to downgrade from Vista to XP

Operating Systems - Multiboot, Desktops and Laptops submitted by jervis961 Jun 17

Dell is going to start charging customers up to $50 to downgrade thier systems operating system from Vista to XP after Wednesday. While some people see XP as an upgrade, I don't think there should be a charge for it. 43 Comments »

clearer warranty regarding LCD, and other things

Monitors and Displays, Laptops submitted by ninjagecko Jul 2

I've seen the screens of many competitors's laptops break down, and sometimes it isn't included in the warranty. For example:

[ begin conversation : ]

student: "Half my LCD screen suddenly died. I did absolutely nothing whatsoever since I cleanly shut my computer down last night."

customer support: "Sorry, that's not covered under warranty. It's accidental damage. You'll have to pay $500."

[ : end conversation ]

I'm afraid of buying laptops now without a very statement in the warranty about what is included in the warranty and what is not. For example is the battery included? (usually not) Is the power strip included? (probably not but it should be)

Personally I firmly believe an LCD screen should be included in the warranty.

I've also heard of cold damage sometimes being a problem; that could in part be addressed with a removable warning label. 8 Comments »

Pricing Glitch?

Accessories (Keyboards, etc.) submitted by shadow010 Jul 7 **IMPLEMENTED**

$799.99 for 2 meters of steel cable and a combination lock? hmm... that can't be right.

http://accessories.us.dell.com/sna/products/Security_and_Protection/productde...


It has been determined this is for a 25 pack of cables and locks
23 Comments »

Add more staff to the Linux development team.

Linux, Service and Support submitted by aikiwolfie Jun 25

The Linux guys at Dell do a great job. But there just aren't enough of them to meet our impatient demands. Please take on a few extra bodies with Linux programing credentials to speed things up! 2 Comments »

Big companies hearing what customers have to say

Dell Community submitted by gamer128 Jul 7

I think that the big companies should actually listen to what customers want, because, how else do they know how to create a good product, if they don't listen? 12 Comments »

Dell Dock available for download

Dell Web Site, Software, Laptops submitted by junior Jul 5

for the new product line Studio, there is a release of the Dell Dock, Dell should make this Dock for download on their website for users of Windows XP and Vista. like this:

Dell.com > having a tab saying Dell Dock, new page opens, Dell Dock for Windows XP, Windows Vista tabs......opening Windows Vista tab......two option tabs saying

Windows Vista Tab

Windows Vista 32/64 bit OS
Windows Vista 32/64 bit SP1 OS

Windows XP tab

Windows XP 32/64 bit SP1/SP2 OS
Windows XP 32/64 bit SP3 bit OS
Windows XP 32/64 bit OS

Thats what I think. 6 Comments »

One Configurator 2 Rule Them All!

Dell Web Site submitted by q0987 Jun 14

Sorry about the title, I just couldn't help it.

Okay, this may just be me but why are there FOUR configurators to use when buying a system with the options split amongst them? What if I wanted something in between Cheap option and Really Cheap option. Do I have to buy the extra components even if I ain't ever gonna use them.

IDEA:

Have ONE configurator with ALL of the options listed and apply the price cuts whilst the customer is browsing between them by showing how total is worked out in a drop-down box next to the scroll bar e.g. RAM 3GB: - ₤15.
If you have to, then put [recommendations] down at the top of the page. Youknow, maybe something like 'Add the Monitor and get ₤50 off'. This way the price will adjust automatically so users won't have to go through each configurator to find out which one would give them the best price for whatever they have in mind.
It would be alot less confusing and frustrating and more quicker for the customer.



And whilst we are on the subject, how come Crimson Red isn't available for the m1330 anymore?
Also, Montevina is suppose to come out this month. Any chance the Dell technicians will be able fit the Blu-ray drive whenever they decide to do the refresh? They said they were gonna when the m1330 was released about a year ago. Ain't it about time they come clean if they simply can't do it. Then we can finally stop holding our breath.

http://www.ideastorm.com/article/show/10077207?comment_id=10184294#comment101...

7 Comments »

Light up keyboards for business laptops

Accessories (Keyboards, etc.), Small Business, Laptops submitted by derricktwo Jun 24

I'm fortunate enough to have made it in this industry without really knowing how to type. I can type fairly fast, but I have to look at the keys while I'm doing so. I highly doubt I am the only person that needs to do this. I noticed that the Alienware notebooks have an option to add a light up keyboard. I think this would a great feature to have on Dells business class laptops. This would allow people to work in bed without needing to turn on the lights, or during night flights for a business trip. Comment »

Dell going green

Dell submitted by gamer128 Jul 7

Wouldn't it be nice if Dell went green? I mean, recently I saw this idea about Dell not putting so much wrapping when shipping their computers, and that made me wonder, how much stuff goes to waste because of that? 4 Comments »

Don't install MediaDirect on new notebooks

Accessories (Keyboards, etc.), Laptops submitted by rq Jul 11

I bought a new Inspiron lately, and found an application named DELL MediaDirect installed on it. I suggest to ship without it (at least without its "embedded" version) anymore though, because:

1) The "embedded" version is installed in a separate partition, which boots Windows XP Embedded, which, according to http://www.microsoft.com/windows/embedded/products/wexpe/default.mspx , costs DELL $90 per shipped unit, thus, increasing price of the laptop.

2) The MediaDirect, which is installed as an application in Vista, starts when certain combinations employing AltGr are used, thus interrupting the work user is performing (this is actually a bug in that software). This makes typing in Lithuanian trully annoying, and probably affects other keyboard layouts too.

3) The "embedded" MediaDirect can't play many movies (presumably because of the lack of codecs), so again, it's quite useless.

4) Vista wakes up from sleep just as quickly as "embedded" MediaDirect starts. No point for it, again. 10 Comments »

Bring capacitive touch controls to the next-gen Ultrasharp monitors

Monitors and Displays submitted by eaglewonj Jul 7

The buttons on the Ultrasharp monitor require a hard press and at times the button gets a little out of place and doesn't work. Its a low grade touch on an otherwise nice monitor.

How about that capacitive touch control system from the Dell Crystal, can we have that on the new Ultrasharps?

It would be an elegant touch for a very popular and high quality line of monitors. 2 Comments »

Fast Computers

Operating Systems submitted by gamer128 Jul 6

On PCWorld and PCMag, they say that when Windows is loaded onto an Apple, Windows runs faster! That is a big shame to all Windows fans. I mean if Dell could make all their computers run as fast as possible, without their preloaded junk, which I'm pretty sure that's what makes it go slow, then consumers, especially gamers would start to consider Dell's computers 51 Comments »

give the origianl CD of the OS and not an ISO

Accessories (Keyboards, etc.), Service and Support submitted by siger May 19

when there is a problem with the Master Boot Record the ISO can't repair it and we have to go to a reparation company.

Please give us the original disc and not an ISO. IT Is more expensive but , more satisfaction for the customer. 12 Comments »

Offer AC/DC Auto/Air adapter

Accessories (Keyboards, etc.), Laptops, Laptop Power submitted by techincc Jul 7

Many laptop manufacturers offer the option (a few include it as default) of a power adapter that runs off AC or DC and is compatible with the socket in a car or plane. Now one device can power your laptop in a building, car, or plane. This is definately handy.

Offering this as a option, would also solve the request to allow people to purchase a 2nd adapter while configuring the laptop. I frequently purchase an extra adapter to always have one in the office and one in the laptop carrying case. That way you aren't crawling under the desk, but just disconnect power, pop out ethernet and you are on your way. 4 Comments »

Need Links For "Dell Outlet"

Sales Strategies submitted by xxp Jul 9

It is not possible to share any links to any form of inventory in the "Dell Outlet" and this is a costly mistake,

I understand that the inventory turns over quickly and that this may seem like a reason to not provide (any) links but that is, in significant part, incorrect.

As a free-lance computer support tech I am often called upon to recommend new purchases. I don't sell hardware so that I'm free to recommend anything. I always recommend looking at "refurbs" and Dell is near the top of the list. But if I'm asked to provide specific recommendations with web links for a customer to select from Dell itself gets in the way.

I can, and have, make a list of things to search or ask for when my client calls Dell Outlet and sometimes the client does make that call. (The _never_ use the online search.)

Note that by forcing this situation Dell has reduced it's odds that the actual ready-to-buy consumer is going to make contact. And, if they do make contact, it is via the method that is most costly to Dell -- i.e., a phone call to a live person.

Dell Outlet could improve the odds of contact and sale by providing "safe" links to inventory in this manner:
-- Let me search and find a set of items that are appropriate to the client's need and then let me send this "set" of links and descriptions to the client.
-- If the items in my lsted set have been sold out then you can link to items in inventory that are similar.

&/OR
-- Let me create an inventory search criteria set that I can be sure has specific outcome for crucial elements like Model lines, CPU lines (an 'exclude' would be handy here as I prefer to avoid Celeron and Sempron to assure customer happiness), memory size RANGE, disk size RANGE and so on including, of course, price RANGE and particularly, preferred software packages.
-- Then let me mail a link to this predefined search to my client.

In ALL cases, always allow me to see and select all available optional software packages.

Thanks. 1 Comment »

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







19 Comments »