Dell Culture Training
Service and Support submitted by vijaypv
07/07/07
Would like the Executives of DELL to provide culture training to it's new team .
as I see many time offshore teams or teams I have worked in the past have this issues..
see example below
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 12190XXX.
Time Details
07/06/2007 11:07:19AM System: "Your chat session will begin shortly."
07/06/2007 11:07:23AM System: "Please note that you’ll have the opportunity to provide us feedback on your chat experience at the end of this session, so don’t close this window until you’ve taken the survey."
07/06/2007 11:07:27AM System: "Need information on how to get a copy of your installation CDs or manual? Click on the page above or use the link shown below."
07/06/2007 11:07:37AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_back...
07/06/2007 11:07:43AM System: "Just want to know the current status of your order? You can use our online status tool by clicking on the page above or using the link shown below."
07/06/2007 11:07:49AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_orde...
07/06/2007 11:07:55AM System: "Are you looking for a way to purchase ink cartridges for your Dell printer? Click on the page above or use the link shown below."
07/06/2007 11:08:01AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_ink"
07/06/2007 11:08:07AM System: "Would you like to transfer ownership of your old PC to someone new? Click on the page above or use the link shown below."
07/06/2007 11:08:13AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_owne...
07/06/2007 11:08:19AM System: "Did you forget to purchase a printer cable with your new printer? Click on the page above or use the link shown below to purchase one."
07/06/2007 11:08:25AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_prin...
07/06/2007 11:08:31AM System: "Need a copy of your invoice? Try logging into My Account by clicking on the page above or using the link shown below to get a copy."
07/06/2007 11:08:37AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_invo...
07/06/2007 11:08:43AM System: "Dell On Call provides support for virus questions and other technical issues. Click on the page above or use the link shown below for more information."
07/06/2007 11:08:49AM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_doc"
07/06/2007 11:08:55AM System: "An agent will be with you shortly."
07/06/2007 11:11:42AM Session Started with Agent
07/06/2007 11:11:45AM Agent: "Thank you for contacting Dell Customer Service Chat. My name is xxxx. How may I help you?"
07/06/2007 11:12:28AM Agent: "Hello (customer name)."
07/06/2007 11:12:35AM Customer: "Hi- why is there a delay for this order ...4 weeks is too much can you do anything to process teh order faster"
07/06/2007 11:12:55AM Agent: "I apologize for the delay in shipping."
07/06/2007 11:12:57AM Agent: "I will check the records right away."
07/06/2007 11:13:00AM Agent: "Could you please provide me the first and the last name as it appears on the account?"
07/06/2007 11:13:13AM (Information provided)
07/06/2007 11:13:48AM Agent: "Is this your current e-mail address?"
07/06/2007 11:13:57AM Customer: "yes it is"
07/06/2007 11:14:39AM Agent: "Thank you for the information. Please allow me 2-3 minutes while I check my records."
07/06/2007 11:15:28AM Customer: "and I feel 4 weeks is not good and I might have to return the product as it's not going to serve the purpose"
07/06/2007 11:17:06AM Agent: "Thank you for staying online with me. I appreciate your patience."
07/06/2007 11:17:19AM Agent: "The estimated date of shipping for your order is 07/25/07."
07/06/2007 11:17:21AM Agent: "The estimated ship date is just a conservative ship date for the order and it is quite possible that the order ships before the estimated date."
07/06/2007 11:17:43AM Agent: "As per my experience with Dell, the order usually ships before the estimated ship date."
07/06/2007 11:18:05AM Customer: "but when will i know i cannot wait till the last day..."
07/06/2007 11:18:12AM Agent: "However, if you do not wish to wait, you may always cancel the order before it is shipped out of Dell."
07/06/2007 11:19:00AM Customer: "probably will wait till a week more and then cancel it...thought you could do something but if this how dell is working then customers are going somewhere else shopping"
07/06/2007 11:19:08AM Agent: "dell being a mail order company, we are unable to commit a date of shipping."
07/06/2007 11:19:33AM Agent: "I can see that you have contacted us in this regard earlier as well."
07/06/2007 11:19:45AM Customer: "dell is a mail order company never heard about that...VERY Good Answer- Thank YOU"
07/06/2007 11:19:47AM Agent: "The shipping method has already been upgraded for you."
07/06/2007 11:20:23AM Session Ended
-270
Overclocking options
Sales Strategies, Desktops and Laptops submitted by carlobaluta
02/20/07
Have overclocking options in BIOS, as other motherboard manufacturers have. This should apply to high end gaming machines, designed for people who know what they are doing.
Also, i believe this kind of computers are way too pricey as I can always buy the parts and build such a machine for way less and with far more options...
Carlo
1182
Offer Joystick mouse
Accessories (Keyboards, etc.) submitted by badblood
07/02/07
Joystick mice are an alternative to the traditional mouse. They are immobile and so can be used even if you are not sitting at a desk and are great for use with laptops. They offer the same if not better precision than a traditional mouse and could come in a wide variety of sizes to suit tastes and mobility. The Joystick II is also a great ergonomic device for preventing Repetitive Strain Injuries associated with standard mouse use and is good for people with limited wrist and hand movement. Pictured is an old model.
-160
Ubuntu/Vista Laptop w/embedded webcam
Accessories (Keyboards, etc.), Linux, Laptops submitted by eode
07/04/07
I don't know if Dell's doing the embedded webcam thing yet, but if they are, it's not available for the Ubuntu laptops (that I've seen). It's a great feature for *any* laptop, whatever the OS. ..but I definitely want both Ubuntu and webcam on my laptop, and system76 provides those -- but I also want to support Dell and their move to support Ubuntu just as much!
..for now, this just delays my laptop purchase, in hopes that Dell's going to put out a laptop with an embedded webcam + Ubuntu..
p.s..
..if this were a congressional bill, it would also include:
Ubuntu Stickers
Stickers Don't Leave Sticky Goo
Charitable Reuse of Old Computers
..however, since this is not a congressional bill and doesn't include subsections that are potentially completely unrelated to the main heading, the above three articles are instead merely referenced and advocated here. :-)
840
Inspiron Notebooks with option of transreflective LCD (sunlight/high ambient light readable)
Inspiron products, Monitors and Displays, Laptops submitted by benjesuit
06/21/07
Cell phones, PDA's, Automotive GPS units have them. The time has come that at least a one of your notebooks should have them as an option.
With the near ubiquity of Wifi in metropolitan areas as well as in many park areas...
Not to mention 3G and CDMA EVDO wireless celluar broadband...
The places where a notebook can be used and stay connected to the net or VPN are near limitless.
Business lunch done al fresco. Lunch on the lawn of central park while writing. Sitting out on your deck while watching the markets. Whatever one uses their computer for, it can now be done in the open air.*
Example of Dell's ATG Latitude w transreflective screen versus an IBM w/o
* notebooks should not be used at the beach due to salt air corrosion. They should also not be used in rainy conditions. And certainly shouldn't be used while lounge wading in a pool or Jacuzzi.
2320
Support for Open Document Format
Operating Systems, Software submitted by lordshipmayhem
06/12/07
Dell should encourage support for Open Document Format:
- provide a page listing the benefits of ODF over proprietary formats (OOXML and other Microsoft "standards")
- Link to the home pages of applications that support ODF (OpenOffice.org, StarOffice, KOffice)
ODF is designed to be both platform and application agnostic: anyone who wants to write one, can create applications that allow you to use any ODF file, without losing file formatting. The objective is to allow any user to keep access to their data even if the maintainer of the application the data was saved in ends up going out of business or ending support for the application in question.
I don't know about you, but I have some files that were written in word processing software that no longer exists, in a couple of cases on platforms that don't exist outside of the hands of museums and collectors. Those files are at best extremely difficult if not utterly impossible to open now.
3700
Ubuntu on 12.1 or 13.3 inch laptops
Linux, Laptops submitted by miceagol
05/31/07 **PARTIALLY IMPLEMENTED**
Preload Ubuntu on your 12.1 (XPS M1210) or 13.3 inch (XPS M1330) laptops. As it is now, there's only one choice for a laptop, and that choice is not a light laptop. The 12.1 inch and 13.3 inch laptops are much better to carry around than heavy 15 inch++ laptops.
Check out the Idea in Action update.
10280
Visible Link to IdeaStorm on main Dell site
Advertising and Marketing, Dell Web Site, IdeaStorm submitted by ipaw
07/01/07 **PARTIALLY IMPLEMENTED**
IdeaStorm should have a visible link and explanation on the main Dell site as well as a Desktop shortcut on all new installations.
I've been a Dell customer since my XPS-500 back in the mid 90's and I only just found out about IdeaStorm through a PodCast.
If people know they can have a voice and make a difference, they'll use it.
Thanks
This idea has been partially implemented, as our new home page now has a prominent link to "Dell Community" - within that page are links to IdeaStorm and our other community properties, including Dell Community Forums, Direct2Dell, StudioDell, etc. Thanks for the idea!!!
9280
TV Commercial for New Ubuntu PCs
Advertising and Marketing, Linux submitted by josmar52789
05/03/07
Dell should produce a new commercial for the Ubuntu PCs. It could tell the consumers of America why Dell has chosen to pre-install Linux on mainstream computers and hopefully promote the advantages of this new endeavor. Plus, it's likely that Dell's Linux initiative would be much more successful.
19650
Recycle & refurbish old Dell PCs back to Dell for 10% discount
Environment submitted by reg
05/18/07
Recycle your old Dell back to Dell for a 10% discount on new equipment. Dell can then secure overwrite erase the hard drive, install Ubuntu + hardware drivers, then donate the hardware to unemployment, food stamp, and welfare offices Nationwide. The social services offices then can pass out the refurbished used equipment to its clients, and Dell can be given BIG tax breaks by the State and Federal Systems.
1. Recycle - Turn it in, don't landfill it.
2. Reuse - There is still life left in that old hardware
3. Reduce - Buy new electronics less often, get 5 years use out of every PC.
4. Refuse - wasteful spending, wasteful practices & wasteful companies.
5. Refute - Once wasteful practices or procedures are identified, correct the problem with Action!
12670
Implemented: Ubuntu Dell is Le$$ Than Windows Dell
Linux submitted by thebittersea
05/05/07 **IMPLEMENTED**
see comment from Erik down below... [Dell's Pricing Team]
$774 Inspiron 1420 (Ubuntu)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Ubuntu version 7.04
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD Burner/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
Integrated High Definition Audio
$824 Inspiron 1420 (Vista)
Intel® Core™ 2 Duo T5250 (1.5GHz/667Mhz FSB/2MB cache)
Genuine Windows® Vista Home Basic Edition
Anti-glare, widescreen 14.1 inch display (1280x800)
Intel Graphics Media Accelerator X3100
1GB Shared Dual Channel DDR2 at 667MHz
80GB SATA Hard Drive (5400RPM)
24X CD writer/DVD Combo Drive
Intel® 3945 802.11a/g Mini-card
56Whr Lithium Ion Battery (6 cell)
Integrated High Definition Audio
The difference in promotion pricing was due to an error on the site, which has been fixed.
33450
Same discounts available on Ubuntu and Windows
Linux, Operating Systems, Sales Strategies submitted by jonsmirl
06/12/07 **PARTIALLY IMPLEMENTED**
I'm ordering a Vista XPS 410 right now. I wanted a Ubuntu one but I'm going to throw away yet another copy of Windows. The Vista XPS 410 has $200 off today and free ship for a total of $869. The identical Ubuntu machine is $1019 plus $29.99 shipping. So today Ubuntu costs $170 more than Windows instead of $50 less. Why can't I have the same discounts on the Ubuntu machine?
15980
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