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180

Consistent Pricing

Small Business submitted by erikwpotter 03/07/07

Pricing for the same item is often different in various locations throughout your site. The true mystery is when things are more expensive when purchaced with a computer! What happened to bundle discounts for a loyal customer buying more options from you?

Why is the "24 inch UltraSharp 2007WFP Widescreen Digital Flat Panel" priced at $629 (at a discount for the reguler $699) when purchaced directly. Adding the speakers that are included with at least some computer purchaces brings the price up $30 to $629 ($729)

With an XPS 210, it costs $710 and seems to include no speakers.

With an XPS 410 it costs $710 (including the speakers).

With an XPS 710 it costs $690 (including the speakers).

The inconsitency makes it hard for me to trust in the buying experience. Every time I spec a system I worry when adding to the cart if I've found the best price or if I'm being fleeced because I was foolish enough to buy both the monitor and the computer. 2 Comments »

80

BETTER QUALITY COMPONENTS

submitted by innocent12 03/07/07

Until seven years ago, I always used IBM PCs at home and work. I used them for 15 years and although performance was uninspiring, all the components and peripherals were high quality. I never had trouble with IBM components.

And then I switched to Dell...

I can't count the number of faulty Dell mice that I have swapped at work. Then last May I bought a Dimension 9150 for home. The PSU was defective from day one, I have had the defective DVD+-RW drive replaced, I threw out the crappy mouse and replaced it with a Microsoft Basic Optical mouse and the CPU and Case fans are noisy. I don't expect this kind of trouble after spending $1,000 + for a PC, and there is no excuse for it.

This has nothing to do with "made in China is no good". IBM PSU's were/are made in China and so is the Microsoft mouse.

From reading the hundreds of stories on the Dell Community Forum about faulty or underpowered PSUs, for example, it's clear that Dell really isn't doing anything to address problems with poor quality components. And that explains why Dell give a measly one year warranty with their PCs instead of a three year warranty like IBM used to.

If Dell wants more business from me I expect the PC to have quality components, to perform faultlessly for five to six years and to come with a two or three year warrnty.

I don't mind spending an extra $100 to $200 for these "privileges".

Comment »

60

two years warranty

Dell, IdeaStorm submitted by wkornewald 03/08/07

One year is not enough and three years are too expensive for some people. Please offer two years warranty. Comment »

200

Sell PC's and laptops without Windows!

Operating Systems, Sales Strategies submitted by hansv 03/08/07

Why do we need to pay Microsoft for running a free O/S on our laptops?
I want the option of buying a laptop without an O/S and install the O/S of my choice. Virtually all Linux laptop users have paid for a MS Windows license when they bought their machine although they don't use the software. This is not correct and it generates wrong statistics about O/S market penetration. 1 Comment »

120

Let the user make a _real_ choice in hardware

submitted by yelo3 03/08/07

Currently the user can't do so much... Just processor, ram and hdd...
a real choice should be (for laptops) at least the following:
- all processors
- all RAM combinations (r.g. 2 gb in 1 slot, different frequencies)
- all hdd combinations (160gb 7200 rpm)
- real video card choice (not only 2 choices but lots! different models from different brands with different amount of ram! this choice is so poor now!!)
- real screen choice (widescreen, not widescreen, lucid, opaque, and more resolutions! where did the 1400x1050 go??)
- touchpad choice (synaptics, alsp, concave, sink)
- mmc/sd
- webcam integrated 2 Comments »

160

Replace FreeDOS with Linux

submitted by unoengborg 03/08/07

Some Dell systems ship with no OS preinstalled and FreeDOS on separate media.
I doubt that there actually is somebody that uses this. The people who buy these
boxes do so to install Linux, Solaris, FreeBSD, or even some old versioin of windows
that no longer is in production, but the most common OS for these boxes, judging from other posts on this site, is most likely Linux.

So, why not drop the FreeDOS disk and replace it with some form of Linux. It doesn't
really matter what distro as long as you tell what kernel it runs and what devices it supports whitout doing any kernel or driver recompilations. Do also provide chip level hardware specifications. E.g. don't say the laptop have wirless ip, say that it have wireless ip using intel ipw2200.

If you can't offer support for Linux just be clear about it. Most people interested in Linux would raise your status to close to hero, only if you provide the necessary information to know if your hardware actually will work with Linux before they buy. Shipping boxes with FreeDOS gives no such information. Naturally I have no objections, if you actually manage to provide good Linux support, at least for the distro you choose to use. 1 Comment »

10

cheaper notebooks!!!

submitted by gembla 03/08/07

Dell has good notebooks, but very expensive.
I have buy me a few weeks ago a notebook.
I had the selection of a dell inspiron 6400 (core 2 duo T5600, ATI X1400, 160 gb hdd, 2 gb ram) and a asus notebook (F3T) (amd x2 TL-52, but a better 7600, only 120 gb hdd, 2 gb ram) ...

I have buy the asus notebook, because he was better at this points:
-> a better vga-card (on a x1400 you can't play very much)
-> it WAS 25 % cheaper ....

When the dell notebook would had a better vga-card (like nvidia 7600 or 7700) I would have bought the dell notebook even though it costs 25 % more.

So I wish from dell that they built notebooks that costs not more than notebooks from the rivalry and have a better vga-card.

Comment »

60

Fewer products, better designed, more customization

IdeaStorm submitted by bassaf 03/08/07

Dell was the king of the built to order, please take this ideastorm feedbacks to reduce your product complexity but make just a FEW REMARKABLE products, highly customizable so it can adapt to every user needs.

good luck ! 2 Comments »

-120

Make a DELL OS X PC

submitted by bassaf 03/08/07

Make a deal with Steve Jobs and have OS X installed on new Dell PCs with style and affordable price, so my father can actualy use a computer without being a systems engineer. 44 Comments »

160

Giving Dell owners discount on new machines

submitted by allanjones 03/09/07

Every few years, people replace their computer. Dell should make it advantageous for existing Dell owners to get another Dell.

For me, it would actually be irrational to buy another Dell. The Inspiron 3700 I bought had keyboard problems, as did those bought by hundred of other people (lots of correspondence in the Dell forums; no acknowledgement of a problem from Dell). It must have been a design fault. I might have been tempted to buy another Dell if my ownership of one machine had given me a discount on buying a later machine.

Far from getting a discount, I'm worse off. The machine had an expensive repair (ineffective) and several replacement keyboards. They all stopped working properly. So, no more Dells for me. If Dell had been frank, and said 'OK there's a problem, but we'll give you 30% off this later model,' I just might have bought another. 1 Comment »

1060

Keyboard with no Windows logo

Accessories (Keyboards, etc.), Desktops submitted by lucabrivio 02/27/07

It would be nice to have a keyboard without Windows logos, especially for those that use other operating environments than Microsoft Windows.

There would be several alternatives to have a Windows' logo on the "Super" key, including:
- having a Dell logo instead;
- having a custom key (maybe less cost-effective?);
- having a key with no logo, and perhaps several stickers with Windows, KDE, GNOME logos, Tux, etc.;
- having some other nice icon;
- ...

Desktop keyboards, which have two Windows logo keys, offer even more chances for alternatives. 23 Comments »

1170

Linux-Compatible Components

Linux submitted by jtoegel 02/22/07

I think Dell should choose Linux-Compatible components for its PCs, i.e. no components from manufacturers which are supported by the linux kernel, a GPL Driver or at least a binary driver provided for major linux distributions. That would also force manufacteres to publish the specifications of their Products, which would make Life much easier for both Linux and Windows users as well as for PC manufacturers like Dell. 3 Comments »

1389

Smartphone

Accessories (Keyboards, etc.) submitted by gautam 02/16/07

The Dell Axim PDA is not super-popular, but I think if it moved into the SmartPhone realm (especially in order to compete with upcoming iPhone) then it could pick up some market-share and be a great device for US cell phone providers. 61 Comments »

2245

4 RAM slots on laptops

Accessories (Keyboards, etc.), Laptops submitted by theblackcat 02/19/07

Currently most desktop PCs come with 4 slots to insert RAM. This is extremely useful since it is often much more expensive in total to buy 1 DIMM then it is to buy 2 DIMMs that are each half as large. However, DELL laptops only come with 2 slots for RAM. So if you wanted to get 4 GB of RAM you would need two 2 GB modules, which is extremely expensive (as you can see on the website). However, if the laptops were to have 4 RAM slots instead of 2 then you could have four 1GB modules and save a ton of money (close to $500 on the Latitude D820, for example). At least on the larger laptop models there is plenty of space, the RAM modules are pretty small relative to the size of the laptop and the bottom of the motherboard is mostly empty space from the looks of things. This could also be extremely useful with the move to 64 bit processors, since they can use far more than 4 GB of RAM but currently it is not possible to have more than that simply because of how the laptops are designed. 2 Comments »

1168

Linux Preinstalado en DELL España

submitted by irio 02/20/07

Que el cliente de Dell España (domesticos, empresas, etc) tenga posibilidad de configurar el PC a comprar con Software Libre:

-Habilitar la opcion de elegir Linux como sistema operativo preinstalado en la compra de ordenadores Dell (portatiles, sobremesa in cluso servidores).

-Que se pueda elegir entre las distros mas comunes.

-Que se pueda seleccionar software libre como sustituto a paquetes de Microsoft.

Esto permitiria la venta de PCs a precios aún menores, mayor competitividad para Dell y mayores prestaciones en cuanto a servicio de atención al cliente. 8 Comments »

2417

Rewards for Dell Shoppers

Dell Web Site, Sales Strategies submitted by john_saddington 02/17/07

Dell should provide a way for customers to accrue rewards, or points, for purchases! I have bought a number of Dell computers over the years, and would love to see some appreciation for my allegiance!

For example, every time I buy a computer, I get 100 points. After... say, 300 points, I get 50% off my next purchase, or something to that effect.

Just like Credit Card Rewards! 17 Comments »

4680

Stop making excuses, and start paying attention. WE WANT LINUX!!!

Linux submitted by homer 02/28/07

Dear Michael Dell,

By now, many people will have started reading Blogs and articles about how you have back-peddled on your commitment to listen to your customers' wishes. Here's just one:

http://blog.lobby4linux.com/archives/104-So,-How-Does-It-Feel-To-Have-Been-Ha...

[Edit] Here's a more "high profile" article, from The Inquirer:

Dell backs down from Linux promise

That makes this site (DellIdeaStorm) nothing but a farce.

First you ask us what we want, then you just blatantly ignore us. What exactly was the point in asking us what we want? Is this some kind of sick joke?

Maybe you were taken off guard, and hadn't anticipated the vast demand for Linux that happened, but it did happen, so deal with it ... or be perceived as a liar and a charlatan.

If you amalgamate all the various Linux "idea" posts on this site, and tally up the total votes, you're looking at something like TWO HUNDRED THOUSAND VOTES FOR LINUX. Are you just going to ignore that, and pretend it never happened?

Here's your response to this amazing phenomenon so far, and my comments:

We are listening, and as a result, we are working with Novell to certify our corporate client products for Linux, including our OptiPlex desktops, Latitude notebooks and Dell Precision workstations.


Well you are obviously not listening. The vast majority of the Linux requests on this site are not from "corporate" customers, they are from end users seeking home computing Linux solutions. Are you listening yet?

This is another step towards ensuring that our customers have a good experience with Linux on our systems.


It's not a step forward, it's a sidestep shuffle. What exactly are you afraid of ... that people might actually prefer Linux to Windows? I could build and "certify" a Linux workstation in 20 minutes, without the assistance of production facilities and a team of engineers, why is this such a problem for the world's biggest OEM?

Are you suggesting that Linux somehow represents a "problem" with regards to hardware, and that it's going to take a team of rocket scientists months to discover Linux compatible components?

Right now, Linux works with virtually the same hardware that WIndows XP does, and considerably more hardware than Vista ... but that doesn't seem to have prevented you "certifying" Vista (a.k.a. Windows ME2). What a joke!

As this community knows, there is no single customer preference for a distribution of Linux. In the last week, the IdeaStorm community suggested more than half a dozen distributions. We don't want to pick one distribution and alienate users with a preference for another.


No, no, no, no. That's not how it works. This is just more excuses.

At the end of the day, Linux is Linux is Linux. The distro is not that significant (other than the distinction between a commercial or community distro).

Surely the CEO of one of the world's biggest companies can make a decision.

Pick a Linux distro and run with it. And stop making excuses.

My personal preference is for Fedora Core, but if you offered an Ubuntu desktop machine, I'd buy it, because (like I said) at the end of the day it is Linux that is important, not the distro. My primary motivation is to keep my money out of Microsoft's pockets and have an OS ... any OS ... that is not Windows. I can, and probably will, switch between half a dozen distros during the lifespan of that hardware.

However, it is extremely important that you offer pre-installed Linux workstations to end-users, rather than just "OS-free" systems, because without this option, you will be helping to perpetuate the misconception that Linux is not popular. Well congratulations, you have just discovered exactly how much of a misconception this really is. Maybe you should have considered DellIdeaStorm years ago, rather than sit around waiting for point-of-sale figures that could not ever accurately reflect the popularity of something that is a free download.

Trust me ... you will not alienate anyone by making a firm choice of distro support. I'm sure the tens of thousands of home users, who are demanding Linux from Dell, will be overjoyed just to have a choice of any Linux distro.

We want users to have the opportunity to help define the market for Linux on desktop and notebook systems.


This is just nonsensical marketing gobbledegook. Say what you mean, and stop obfuscating the truth with gibberish.

You can "define" the market right now ... by selling us what we want, rather than what Microsoft dictates you sell to us. The 200000+ vote for Linux should be a clear enough "definition" for anyone ... who's prepared to listen ... and not bury his head in the sand.

In addition to working with Novell,


Bad move. By all means offer Microvell to any corporate user gullible enough to swallow Steve Ballmer's baseless FUD about Microsoft's intellectual property, but I think you'll find home users rather less than receptive to any distro offerings from any company that sleeps with the enemy.

we are also working with other distributors and evaluating the possibility of additional certifications across our product line.


This is the only promising statement in the whole response, but it sounds like a lot of hot air to me.

Actions, not words.

GIVE US LINUX!

Are you trying to rejuvenate sales or not? Give the customers what they want.

We are continuing to investigate your other Linux-related ideas, so please continue to check here for updates.


Oh I'll be sure to, but I'm not holding my breath. Microsoft has you far too firmly under their thumb for me to seriously expect any positive changes at Dell.

Thanks for giving us all a glimmer of (false) hope, though. 68 Comments »

5002

New Dell Retail Store! Death to Mall Kiosks!

Advertising and Marketing, Sales Strategies submitted by evilspell 02/16/07

Dell should open a retail store very similar to the Apple store. I know that they have small kiosks inside malls that they try to sell Plasma TV's and a couple laptops next to a guy selling knock off sunglasses and verizon cell phone sales sharks! Very unprofessional. Open a classy Dell Store and offer Tech support right in the store just like the Genius Bar in the Apple Store. 144 Comments »

4836

Affordability and Durability for Student Laptop Initiative

Education, Laptops submitted by hdrews 02/21/07

If our district was to even consider a 1:1 student to computer ratio, we would need something much more affordable than what is out there now. Money could be saved by cutting storage space, video quality, and more. What our students generally need at their desks is the ability to surf the net and work in an "office" suite. Advanced projects can be done in our more robust labs.

Also, a laptop initiative is no good if in-house support increases 10-fold. These have to be durable. If they fall off a desk, they have to keep working. Replacement batteries need to be less expensive or an extra battery should come with each purchase. 18 Comments »

4481

Should Apple licence OS X to Dell? | Bigmouth Strikes Again - Freelance journalist Gary Marshall on technology, the Internet, music, Macs and more

Operating Systems submitted by pwalker 01/30/07

There was an interesting op-ed by Doug Mohney in The Inquirer yesterday, which suggested that the launch of Vista provides a good opportunity for Apple - if it licences OS X to Dell.

However, Vista is being beaten like a dead horse by the mass media – most of them already are enthralled to the God of Jobs if you read between the lines, so Microsoft could make nuclear fusion work tomorrow and they’d give it a lukewarm review at best. The consensus view out of the babbling punditry is “Don’t buy Vista today, unless you have to buy a new computer tomorrow.”

On that front, I think the babbling pundits are right. Heh.

So what about Apple?

If Apple was serious, and I mean really serious, about gaining more PC market share, they’d realize they need to license/sell their operating system to another hardware manufacturer or two. Sure, Apple’s tried the license route before with mixed results, but it’s about time to bite the bullet, look into the mirror, and realize they should try something bold.

Apple should license their operating system to Dell.

Mohney isn’t suggesting that Apple should make OS X available to any PC user; the dangers of that (such as hardware incompatibilities or really crap machines ruining Apple’s reputation) have been talked to death for years. Rather, he’s suggesting that Apple could team up with a single PC manufacturing firm to make decent clones, expanding OS X’s market share without diluting the core Apple brand. It wouldn’t be an Apple Mac: it’d be a Dell Mac. Dell’s good at churning out PCs, so if Apple laid down strict criteria about what should and shouldn’t go into a clone you could get decent non-Apple Macs competing in different markets to Apple Macs. Does anyone really think Dell is capable of making something as sexy as a MacBook or as iconic as the iMac?

I’m sure Mohney will be inundated with angry emails, but I do wonder how many of the senders will have reacted similarly to suggestions a few years back that Macs should run Intel chips. I think his idea’s fascinating. 48 Comments »



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