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Remove: "Dell recommends Windows Vista™..." from any publication

Advertising and Marketing submitted by tho.meier 02/21/07

It would be nice to see advertising without any Micro$oft, from Dell. I think there is enough advertising for MS from MS it self.

Somthing linke: "Dell supports muli-OS" would look good! Od: "Dell gives you the real choice" 61 Comments »

Stop using Microsoft and Intel as crutches

Dell submitted by ronsemail 02/17/07

Try innovating without Microsoft or Intel as your R&D lab. Go hire and staff a kick butt set of designers and engineers and pay them the better than anyone else. In fact pay all of your staff better than anyone else, in 3 years you will be the best brand in the business. Try spending some of your customers money on product development instead of putting it your bank account. 4 Comments »

Fix your chat wait times. 20 minutes is unacceptable!

Service and Support submitted by baylor921 02/16/07 **REVIEWED**

For an internet company, your organization acts like it just entered the online market. Chatting with agents is the way of the future and waiting 20 minutes for a rep is terrible service. Especially for people who have an XPS or a $5000 workstation model.

I've gotten much quicker service at other internet businesses.

Thanks for the allowing my input.


We are committed to handling chat requests in a timely manner. Most times of the day, a customer should be greeted by an agent within one minute.




14 Comments »

Give Dell employees better discounts so they can experience the customer experience

Dell submitted by pwalker 02/02/07 **PARTIALLY IMPLEMENTED**

Dell employees tell me they don't get discounts on Dell products. It's time to give Dell employees good discounts so they will more frequently experience your customer experience. This is important. I believe motivating them to be Dell customers more frequently will generate a lot of ideas for improving dell.com, products and services.


We did update our Employee Purchase Program in November.
60 Comments »

Rewards for Dell Shoppers

Dell Web Site, Sales Strategies submitted by john_saddington 02/17/07

Dell should provide a way for customers to accrue rewards, or points, for purchases! I have bought a number of Dell computers over the years, and would love to see some appreciation for my allegiance!

For example, every time I buy a computer, I get 100 points. After... say, 300 points, I get 50% off my next purchase, or something to that effect.

Just like Credit Card Rewards! 17 Comments »

Don't make us buy Vista

Operating Systems submitted by icantseeyou 02/21/07 **IMPLEMENTED**

From all of the press I have read it is plain that Vista is a big bomb. To buy the cheapest version I hear it isn't even as good as XP SP2. At the same time you need at least 4 Gig to run it. Offer other options... I don't care if it's Linux, XP, or a rat running on a wheel. Don't make us buy Vista.

You can read more about this the OS options Dell offers here.






93 Comments »

Product enhancement for Dell power adapter

Laptop Power submitted by gbrugman 02/21/07

For your information: daily winding and unwinding the notebook connecting cord, will eventually cause the cable shield and isolation to tear down, just outside the housing. It happened to many Dell notebook cords at work, causing the power flow to stop or, even worse, to short-circuit.

The cord at the other end of the AC wall mount doesn't have this problem because this cord already points at the right angle. So as to avoid said problem in the future, both cords should leave the housing in the proper winding-angle: problem solved.

I hope to have been of help, because I think it's a shame that a minor cord problem makes it this risky to work with an otherwise good product. It seems easy enough to remedy. :-) 39 Comments »

Could Dell Own Green?

Environment submitted by adrian 02/01/07 **REVIEWED**

Environmental concern and sustainability are today real issues with consumers and voters in many of Dell's markets. It looks as if a genuine commitment to reducing carbon and cleaning up their footprint will become a more important factor for companies wanting to strengthen consumer loyalty in the coming years.

Dell has already made its environmental commitment clear.My suggestion is that this could become a hallmark of the company - why not make the products, literally, green? If Apple can own 'pretty' and IBM/Lenovo can own 'serious', why can't Dell own 'green'?
Dell continues to do a lot to support our environment like our Plant a Tree for Me program and other activities documented on our Environment blog on Direct2Dell. Click here for more details.




77 Comments »