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Do not hire nontechnical people for techsupport

Service and Support submitted by jbrogers 02/17/07

This is the main problem with the India call centers - they have no idea what they are doing. They are obviously reading a scripted diagnosing tool and have no personal knowledge of computing issues.

I have both home and business accounts with Dell. When I call in for support on my Business account, I get a good old-fashioned American geek, who instantly understands that I am fairly technical, and doesn't treat me like an idiot.

The Indian call centers, not having knowledge themselves, do not recognize that I know anything, and treat me like an idiot as they read from the diagnosis tool. Yeah, I know the computer is plugged in. Yeah I know that I have internet connectivity. Sheesh.

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