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How IdeaStorm Works:
Have publicly available torrents/ISOs of all driver and media discs Accessories (Keyboards, etc.), Software submitted by remover 06/15/07 **NOT NOW**
As a former dell technician and now computer repair shop technician, I frequently encounter Dell machines where there driver disc is missing and or out of date. Having worked on the phones I know it's not cheap for Dell to keep these in stock and to keep shipping them out. Biodegradable Packing material Environment submitted by ewagnerjr2000 04/19/07 **UNDER REVIEW**
When I received my 32" lcd screen it had an extremely large amount of Styrofoam. Dell is working to be environmentally friendly, maybe they should consider a better packing material at least one that will biodegrade. Desktops and Laptops submitted by wendyk 06/05/07 Your own Zero Carbon Initiative Press Release references an average three-year lifespan for computers (in the "plant a tree for me" section. Why not design computers to last far longer, with easy-upgrade components manageable by non-technical users? 4 Comments » Laptop Power submitted by lysglimt 04/20/07 I have a Dell Latitude laptop where I have bought spare batteries for when I travel. I was about to buy a new Latitude, same model - just newer. But my spare batteries won't work! They are the same voltage but the design is slightly different. So I have to trash 3 perfectly fine working batteries and buy new ones. Please think long-term - think 5-10-20 years ahead. Make sure the batteries and other parts are standardized and always fit. 9 Comments » Accessories (Keyboards, etc.), Environment submitted by uklinedancer 04/25/07
Along with the idea of not installing all this trial bloat-ware that we need to uninstall, I suggest Dell stops shipping those CDs for Tiscali, Orange, AOL, whatever (I'm in the UK, YMMV). Drives me nuts - we resell Dell and we discard 100% of these before the customer gets their system. More Dell <-> Community Communication IdeaStorm submitted by mistern 05/15/07
Certainly, Dell's move to start IdeaStorm was a good one, and I think it will improve the situation quite a bit. jmxz's part of the idea (his article was merged here): IdeasStorm needs more participation from Dell Management and Employees Dell has meetings with the management to discuss Ideas that are posted to the site. Why can’t some of those managers stop by and ask questions or maybe enlighten users when they suggest an idea that isn’t feasible. I’m not saying they need to spend the whole day doing this but maybe just pop in once in a while. I believe that such conversations lead to better ideas not only from us but from Dell employees as well. This kind of interaction would also make users know that they are being listened to. Further information in the comments of this Idea. 209 Comments » Dell Linux Developer Community Dell Web Site, Linux, Software submitted by lamar_air 06/18/07
A place where Dell can look for community involvement on Open Source projects. Dell offer no-OS on all your product line of Desktops/Notebooks/Servers Operating Systems, Sales Strategies submitted by jorge 06/18/07
Dell offer to sell all you possible computers in the Desktop/Notebook/Servers category with a no-OS option. No-OS as in the manufacturing process only connects the hard drive(s) and then makes sure they check in with the BIOS as recognized as in working. This will save you on manufacturing time and cost which can be propagated to the customer. Selling with no-OS will also only give customers buying such systems hardware support and not OS support as they received a system without any OS. IdeaStorm submitted by fleahh 04/22/07
Dell rocks you! Let customers choose what trialware/demoware to pre-install to subsidize their machine. Sales Strategies, Software submitted by jmxz 04/19/07
Many people understandably complain about third party software on Dells (it's one of the top rated items on ideastorm). McAfee Trial - (subtract $10) on your purchase pages.Norton Trial - (subtract $15) AOL trial - (subtract $20) MSN default search engine (subtract $20) Microsoft Works - (subtract $100) That would give people who don't want the hassle of the third party windows software ways to avoid it; and it would give power users who don't mind it and know how to uninstall/avoid it the benefit of the cheaper subsidized machine. Personally I would get them all -- yes, including Norton and Macafee and any other antivirus programs - because the first thing I'd do is remove Windows from the machine anyway. But it would be interesting to see if I can get a machine sufficiently cheaper that my savings would offset the time it would take to install Linux vs the presumably higher cost of buying a less subsidized pre-installed Linux machine. 9 Comments » Ditch the Home/Small Business/Enterprise trichotomy Sales Strategies, Small Business, Laptops submitted by majid 02/17/07
What products I am interested in do not correlate with myself or my company size. It used to be that high-end thin-and-light laptops would not be available in the Home segment, only the Enterprise segment. I'm sorry, just because I am a small-business owner or a home user does not mean I am ready to settle for inferior options deemed "good enough" by the powers that be. Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart 02/16/07 **PARTIALLY IMPLEMENTED**
Linux Hardware Compatibility List Dell Web Site, Linux submitted by s3indiana 02/20/07 **IN PROGRESS**
Create a listing of Dell hardware that's compatible with the major Linux distributions (Fedora, OpenSuse, ubuntu, Freespire) providing compatibility with not just systems (desktops and laptops) but include peripherals (printers, camera's, flash drives, compatible routers, etc.). Include levels of compatibility so the reviewer can make an educated choice. This would provide the greatest assistance for those looking at alternatives... Sell more desktops without monitors, keyboards, etc Desktops, Environment, Sales Strategies submitted by gordonbrown77 02/16/07 **COMING SOON** Make it an option to not get things people may already have when upgrading a PC such as monitors, mouse, keyboard. This would be good environmentally and save people some money if they already have theae things and will not be keeping the old PC. 34 Comments » Operating Systems submitted by javaprog07 02/17/07 **IMPLEMENTED**
Ok, well I know I may be chastised for bringing this up, but vista is still a young operating system with its own problems etc... I would like to see both Home and Business computers, especially notebooks have an XP Home and Pro option on top of Vista until it has at least been out for a year. For those seasoned users like me who just feel that you need to let a new OS mature before jumping right in. I am planning on buying a new notebook, and I would like to insure I wont have to format it on arrival just to have XP. National Call Centers [and other Service Improvement Ideas] Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**
As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell. Linux, Desktops and Laptops submitted by ntaylor0909 02/17/07 **REVIEWED**
I read the same question on Linux forums, all the time: What is the best brand of computer/laptop to purchase for Linux. I know that there is the n series of computers and notebooks, but it could go a step further. Accept the recent offer of free Linux driver development from the Linux Kernel Community so that DELLs "just work" with Linux. Maybe look at some ideas like LinuxBIOS and/or OpenBIOS. Become the OEM that everyone recommends. There is a growing market for Open Source friendly computers and DELL could own that market. Silent / Quiet Computers: Sound levels in decibels Desktops and Laptops submitted by pchris 02/17/07 **REVIEWED**
I'd like Dell to provide the sound level in decibels for each of their desktops, under max load as well as at idle. coreboot (formerly LinuxBIOS) instead of proprietary BIOS Linux, Desktops and Laptops submitted by yesmathew 02/20/07
coreboot (formerly known as LinuxBIOS) is a Free Software project aimed at replacing the proprietary BIOS (firmware) you can find in most of today's computers. Desktops and Laptops submitted by mwmtjm 01/30/07 **UNDER REVIEW**
Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!  track my votes
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