The Clutter Is Forming: We Need A Moderator
Dell Community, IdeaStorm submitted by googideas
02/17/07 **IMPLEMENTED**
Approximately 48 hours into its life, and Ideastorm is filling up with repetition and senseless comments. Since moderation cannot be exercised by the participants a moderator a la Dell Employee must put up her hand. Or his hand. We aren't picky!
One: Repeating the same ideas from earlier posts is a pain to the reader and a waste of space and time. These should be removed.
Two: Suggestions which are without applicability to the issues at hand should be removed: one post states that "Dell should set up Dell Pay to compete with Paypal." Sigh. Why?
For what unique purpose? Dell's business is not online payments, in the same way Apple's is not selling music (they sell music at a loss to sell iPods at a gain). There is no benefit to Dell and it meets no need.
Since this format is experimental and fully funded by Dell, I encourage Dell to cut the wheat from the chafe and remove as much as they see fit. For all of the "I have rights" and "freedom of speech" advocates, you don't. This is a place where the good keep going and the bad go out.
The less posts the better. It provides Dell what they want: the opportunity to test strong ideas properly. Without the removal of clutter, the good ideas will by dint of the time they are posted (e.g. 3am) and the increasing volume of posts, inevitably suffer at times the forest's size despite the grandeur of the tree in question.
I may be going against the grain of popular opinion, but you add your vote to this post if you believe in the goal of this site, and not the freedom it offers to utter the first inane thing which comes to mind.
jackie_c is IdeaStorm's moderator. Also, for any mod updates, check out the talk with the moderator blog at the top of the page.
12547
Design & Form Factor
Desktops and Laptops submitted by logi
02/16/07 **PARTIALLY IMPLEMENTED**
This forum is a great idea to get Dell back to #1.
What I like to see is new and innovative styling across the board on notebooks and desktops. Dell's product line looks 5yrs old and needs a total refresh.
As you can see Apple Inc. is winning conumers hearts because Apple owners are actually proud of displaying them in the living rooms instead of hiding them. Get rid of that XPS desktop design that thing is so ugly.. and come up with something consumers would be proud of displying in their media rooms.
Also I would like to see Dell create a sleak new design for a media center box so we can utilize vista home for the entertainment room and display it next to my audio and video units.
Thanks for listening Mr. Dell.
Hope_l talks about how passionate we are about design in this thread. To read more about how this idea is being put into action click here.
22996
National Call Centers [and other Service Improvement Ideas]
Service and Support submitted by henrieb
02/17/07 **UNDER REVIEW**
As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.
* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.
27681
More RAM!
Desktops and Laptops submitted by mwmtjm
01/30/07 **UNDER REVIEW**
Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!
39942
Stripped down, fast Linux Box
Accessories (Keyboards, etc.), Desktops, Linux submitted by pawprintz
02/17/07 **REVIEWED**
How about a fast, Internet ready Linux desktop. Small form factor, pretty monitor, mouse & keyboard, the O.S., OpenOffice & Firefox. Cheap'n'fast
Dell sees the value of this idea, and is keeping the sugestions for a Linux small form factor on the radar. john_h will let the community know of any new information as it comes.
67940
Become the open source OEM
Linux, Desktops and Laptops submitted by ntaylor0909
02/17/07 **REVIEWED**
I read the same question on Linux forums, all the time: What is the best brand of computer/laptop to purchase for Linux. I know that there is the n series of computers and notebooks, but it could go a step further. Accept the recent offer of free Linux driver development from the Linux Kernel Community so that DELLs "just work" with Linux. Maybe look at some ideas like LinuxBIOS and/or OpenBIOS. Become the OEM that everyone recommends. There is a growing market for Open Source friendly computers and DELL could own that market.
In the past year, we've made a lot of progress on getting Linux to work well on all of our products. Our goal is to become the hardware vendor of choice for Linux users. Click here to learn more from john_h.
34058
Could Dell Own Green?
Environment submitted by adrian
02/01/07 **REVIEWED**
Environmental concern and sustainability are today real issues with consumers and voters in many of Dell's markets. It looks as if a genuine commitment to reducing carbon and cleaning up their footprint will become a more important factor for companies wanting to strengthen consumer loyalty in the coming years.
Dell has already made its environmental commitment clear.My suggestion is that this could become a hallmark of the company - why not make the products, literally, green? If Apple can own 'pretty' and IBM/Lenovo can own 'serious', why can't Dell own 'green'?
Dell continues to do a lot to support our environment like our Plant a Tree for Me program and other activities documented on our Environment blog on Direct2Dell. Click here for more details.
11950
No OS Preloaded
Linux, Operating Systems, Sales Strategies submitted by agreer
02/17/07 **PARTIALLY IMPLEMENTED**
I have a XP Pro retail copy, will soon buy retail vista, I also like Linux: Make WINDOWS-FREE, and OS-Free an option for more than just expensive business lines.
Dell has systems available that do not have an OS pre-loaded called N-Series line. You can check them out at www.dell.com/nseries.
86070
No Extra Software Option
Software submitted by ootleman
02/16/07 **PARTIALLY IMPLEMENTED**
Would love the ability to have a clean Vista install. No AOL software, no earthlink software, no google software - just a clean, original OS.
Check out jeremy_f's update on our current software options.
120784
Provide Linux Drivers for all your Hardware
Linux submitted by gergnz
02/19/07 **IN PROGRESS**
I don't care whether the OS is pre-installed or not, I want all the hardware to be totally supported in the Linux kernel without in mucking around. I currently have a Dell M1210 and I wish the modem would work, just in case I need it. The web cam would work, just in case I need it. At least the Intel wireless card is totally supported. Thanks Intel!!
Drivers are available for Linux to make some but not all hardware work. We continue to work with our partners to provide for better hardware support. See more specifics from john_h.
84417
Have Firefox pre-installed as default browser
Software submitted by robinjfisher
02/19/07 **REVIEWED**
Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.
118083
Pre-Installed OpenOffice | alternative to MS Works & MS Office
Software, Desktops and Laptops submitted by dhart
02/17/07
Provide OpenOffice.org for free pre-installation alongside Microsoft Works and Microsoft Office. OpenOffice.org is more capable than Microsoft Works, and a serious competitor to Microsoft Office, at a fraction of the cost (it's free!)
OpenOffice.org can open, create, edit and save Microsoft Word, Excel and PowerPoint files.
Provide as OPTIONS for pre-installation many other high-quality free software programs such as:
- Firefox: web browser with popup and privacy controls; say goodbye to Internet Explorer infections!
- Thunderbird: email program with free anti-spam and privacy controls
- Pidgin: instant messaging all-in-one program for popup-free MSN, Yahoo, AOL and others
&nsbp;[ed: GAIM was renamed Pidgin in April 2007 to settle the issue with AOL's trademark on AIM]
- PDFCreator: creates Adobe PDF files from any program
- Scribus, Inkscape & GIMP: desktop publishing, freehand drawing & powerful image editing
- Audacity & VLC: multi-track audio editing & universal all-in-one media/video/movie/DVD player
- Stellarium & Celestia: planetarium viewer & outer-space mapping, like Google Earth, but for our Solar System
Pre-installed quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. Cast your vote for Linux and other free software. Cast your vote for the Universal Education PC [ed: article removed/merged by dell_admin] utilizing free software.
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
140599
Pre-Installed Linux | Ubuntu | Fedora | OpenSUSE | Multi-Boot
Linux, Operating Systems - Multiboot, Sales Strategies, Desktops and Laptops submitted by dhart
02/16/07 **PARTIALLY IMPLEMENTED**
Offer the 3 top free Linux versions for free pre-installation on all Dell PCs.
Quality free and open source software drastically lowers the cost of new PCs, and helps prevent software piracy. For example OpenOffice.org, the Microsoft Office alternative, can shave hundreds of dollars off the price of a new PC. Cast your vote for OpenOffice and other free software.
Offer easy multi-boot options with Windows Vista, Windows XP, or NO Windows (yes, Linux can entirely replace Windows!)
Offer trade-ins and Linux CDs for older model Dell PCs. Cast your vote for the mini Linux Dell PC and the Universal Education Dell PC, both utilizing free software.
Would you try Linux if it were this easy?
CHOICE is what consumers want on their new PCs, not annoying surprise circus-ware (the typical smattering of confusing 3rd party popup-infested software found on most new Dell PCs). Quality free and open source software is well behaved, and may be legally pre-installed on PCs, and legally shared with friends and family, sharing is encouraged! Cast your vote for consumer CHOICE and public transparency at Dell.
Please take a look at www.dell.com/open for linux options on the Inspiron.
152550
 track my votes
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