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What would you ask Michael?
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650

Disable the spyware pre-built into Vista - or warn customers about it before the purchase

Operating Systems, Software submitted by jmxz 03/21/07

One of your software vendors (Microsoft) seems to have a habit of building spyware into the software they get you to pre-install.

There are many examples, but I'll give 3 specific examples here to let you know

For one example, the Windows Media Player
http://www.extremetech.com/article2/0,1697,3995,00.asp
"February 21 Associated Press report that alleged the existence of DVD-tracking spyware hidden deep within Windows Media Player for Windows XP (aka Windows Media Player 8, or simply MPXP). .. It's bad enough that the very existence of a DVD cache might tempt nosy roommates, private investigators, and overzealous government agents. But, the article asserts, privacy experts fear that the ID-based tracking mechanism could even be exploited by media conglomerates"
I don't really want Microsoft and my ISP knowing my preferences in home movies; and I assume neither do many other Dell customers.

For another example, Windows Activtation's Hardware checks. I don't want Microsoft checking on what kinds of hard drives I put in my system - for example, if they don't like one particular hardware vendor in the future, I don't want them making my machine flaky on purpose.

For a third, Vista has spyware that scans your software as well looking for software they don't like:
http://www.itbusinessedge.com/item/?ci=20916
http://www.itwire.com.au/content/view/6149/983/
"Vista 'Spyware': The Best Thing to Happen to Linux" "Microsoft's intention to crack down on software piracy by putting what amounts to spyware on users' computers. Now I'm thinking twice about whether I really need or want this new operating system."

.

Remember, it's us your customers buying these machines - not Microsoft.

And I promise you your customers would prefer getting their machines spyware-free regardless of how well-intentioned it was.

And as much as your home customers don't like it; corporate IT security should be even more panicked that your servers out of the box are off sending packets around the internet at one of their competitor's (many of your customers are competitors of the company in question) requests.

If you can't (for technical reasons) disable these spyware features - please make sure a pretty visible "spyware warning" is placed right on the infected OS's right on the "select your OS" part of your web page; since I'm pretty sure your customers would at least like to be warned that you're helping companies spy on your customers. 15 Comments »

-1430

Windows Vista ULTIMATE Upgrade + Zune Bundle

Accessories (Keyboards, etc.), Sales Strategies, Software submitted by reg 03/24/07

Windows Vista Ultimate Upgrade + Zune Bundle: $299



Dell, make a deal with Microsoft to offer promotional bundles, rebates, etc.
to clear out this inventory of Vista boxes and Zune equipment. 45 Comments »

2004

Preinstalled FOSS

Linux, Software, Desktops and Laptops submitted by sceptre0 02/20/07

Although I don't think it would be a good idea to go overboard with preinstalled software, a few free and open source software (FOSS) programs would be nice. Having a large computer company such as Dell behind these products would really give open source the traction it needs to be widely accepted. Also, FOSS does not expire or require activation such as most of the software currently bundled with Dell computers. The currently bundled programs add no value whatsoever to the product and are actually a nuisance to most people. Open source would greatly improve the out of the box user experience. These are the programs I believe would ADD VALUE to Dell computers.

Firefox
- Safer than IE
- Easy to use
- Hundreds of extensions
- Compatible with almost all websites
Openoffice
- Compatible with MS Office files
- FREE! (Hundreds of $ less than MS Office)
- Easy to use interface
- PDF export
Gaim
- Compatible with all major chat networks
- Ad free (no more annoying flashing ads)
- Easy to use

Also, a link to a repository of Dell approved free and open source software (FOSS) for download would allow users a one stop shop for free software. It would make it easier for people to find FOSS which is free, capable, and ad/sypware free.

I would also like to see Linux, primarily Ubuntu, offered as an alternate to Microsoft Windows. This could allow Dell to further lower prices because Linux is free. For the inexperienced computer user Ubuntu Linux is easier to use and virtually immune to infection. Ubuntu is a great easy to use alternative to Mac OS X which is not available for the PC.

Thank you for taking my thoughts into consideration. 1 Comment »

180

Pre-install beryl/compiz with Linux

Linux, Software submitted by shadow_mil 02/25/07

Beryl and compiz are really nice GUI features that you can get with Linux. While some are very similar to AERO in vista, and some Mac OS X stuff, they are also some very unique ideas of its own. Its free to download as it is, and fairly easy to get setup (with Intel chipsets anyways). For it to run at a usable level, you have to have a fair amount of RAM, but not as much as Vista AERO.

Personally for helping people on support chat, I have found that many people want this setup. But for some it can be diffcuilt. 1 Comment »

65

Dell & Apple?

Operating Systems, Desktops and Laptops submitted by bosston 02/20/07

Would Michael Dell sell his hardware with Apple Mac OS X? 2 Comments »

1441

Add Mac OSX

Operating Systems - Multiboot submitted by rmartin 02/17/07

Need to add Mac OSX. Esp good idea when bundled with Parallels software so you could run Windows and linux at the same time. v10.5 will be out soon that makes it an ever better idea. 136 Comments »

1418

More OS choices

submitted by platinumriver 02/20/07

Offering a Windows only option might have been a good idea years ago, but now even Apple's Mac OS X runs on Intel hardware and Linux is certainly a great alternative.

Buyers should have a choice of OS installed. At least one OTHER choice than just Windows. How about Linux? 3 Comments »

170

OS X??

Dell, Operating Systems submitted by slatermd 02/23/07

If Jobs will let you do it (doubtful) you should try to work a deal with Apple to license out OSX, or Leopard when that comes out. I can't imagine you could possibly sell a more expensive computer than Apple, haha. 2 Comments »

314

OS Independence

Dell, Operating Systems submitted by garym 02/20/07

Mac OS X is the way forward for Dell. Michael Dell has to make peace with Steve Jobs and license Mac OS X to run on Dell hardware. That said, Dell should only be allowed to build Apple-certified designs in order to mitigate software issues.

Microsoft Windows dominance has become too much of a burden on the whole industry. Dell should actively promote OS independence and open standards, and an industry wide goal of no OS dominating the market (25% market share or less). This would have a beneficial effect on security, since the virus/trojan/spyware malignancy would wither away in a heterogeneous environment.

Wouldn't the world really be better off if Windows, OS X, Linux and Unix each held about 25% of the OS market? Application developers would have to learn how to develop more portable code and would be encouraged to embrace open standards.

Dominance leads to arrogance. Arrogance leads to Vista.

It's up to you Michael Dell. Be a positive force in the industry. 3 Comments »

170

Linux or Mac OS X - NO WINDOWS!!!!!!!!

Linux submitted by themacguy12 02/24/07

Forget Vista, XP and problems. Make your computers with Linux or get apple to sell you os x, the computer revolution has started, you need to join. 4 Comments »

22996

Design & Form Factor

Desktops and Laptops submitted by logi 02/16/07 **PARTIALLY IMPLEMENTED**

This forum is a great idea to get Dell back to #1.

What I like to see is new and innovative styling across the board on notebooks and desktops. Dell's product line looks 5yrs old and needs a total refresh.

As you can see Apple Inc. is winning conumers hearts because Apple owners are actually proud of displaying them in the living rooms instead of hiding them. Get rid of that XPS desktop design that thing is so ugly.. and come up with something consumers would be proud of displying in their media rooms.

Also I would like to see Dell create a sleak new design for a media center box so we can utilize vista home for the entertainment room and display it next to my audio and video units.

Thanks for listening Mr. Dell.



Hope_l talks about how passionate we are about design in this thread. To read more about how this idea is being put into action click here.

222 Comments »

39952

More RAM!

Desktops and Laptops submitted by mwmtjm 01/30/07 **UNDER REVIEW**

Do away with 512MB of memory as a base option to buy consumer desktops and notebooks. With Vista running best on 1GB at a minimum, don't make customers have a basic experience with the new OS because Dell wants to be able to advertise at a lower price point. The success of Vista -- and subsequently for Dell -- will be largely in word of mouth. Take a long-term view and build the momentum one great customer experience at a time right now!


113 Comments »

27681

National Call Centers [and other Service Improvement Ideas]

Service and Support submitted by henrieb 02/17/07 **UNDER REVIEW**

As a corporate customer I like Dell's products and my USA customer support. I have read the web about all the people that have had problems with Dell customer service and mine and others are not isolated incidences. If you want people to be loyal take a hint from the corporate sales and give Home users even a little customer support. My corporate help does not read scripts, they have the power to take ownership and fix the problem. Granted I do buy Gold support. If Dell thinks it saves money for bad support; I have personally talked 20 or 30 people out of buying a Dell.

* Addition: After reading several of the comments on this topic it appears that what we really want is someone in customer support that will listen to us, and hopefully help us. Culture and language barriers just make this harder. Maybe a better way to track customer performance would be to find out if they really helped someone and not how fast they can end the call. Dell management needs to start taking ownership of this problem. Maybe Dell management needs to start calling Dell support with fake problems and see it the system they created can help them, it sure does not work for us.


663 Comments »

220

Jump On Linux with the Newest Interface

Linux submitted by emoshunz 02/28/07

By the time dell can implement the wonderful Linux ideas it will be a bit. I am suggesting options, but not too many. A couple of each type, say 4 Debian based (2 KDE, 2 Gnome and 4 Fedora, 2 KDE, 2 Gnome) or any other combo that is more suited like XFCE on laptops, etc.
Most importantly, choose a default based on 'familiarity' for new converts. My suggestion (given the recent collaboration with Linspire) is Kubuntu 7.10 running KDE 4, KOffice 2 (OpenOffice compatible) all kinds of great new tech like compiz (or beryl if stable enough at that time) and, most of all, push all the hardware suppliers for FOSS drivers (that way Dell can help the community and vise versa). 2 Comments »

20

Laptops for young students

Laptops submitted by stgabriel10 02/28/07

Why not make laptops for young students (e.g. grades K-3)? Most of the conventional laptops and notebooks are too heavy, the keyboards are too big, and the screens are too wide for my youngest students. They need something suited to their physical limitations, but powerful enough to run Microsoft Office, access the Internet and run educational software. Comment »

390

Linux is sure profit for Dell, who's investment requirement is near-nothing!

Dell, Linux submitted by linuxfce 02/28/07

I have a Dell e1405 laptop with Linux. SVideo, Native Resolution, Dual Core Optimization, all multimedia functions including hot keys and media buttons.

True 100% compatibility, true 100% stability, true open source.

I am an end-user who has no more than one month of familiarity with Linux, and I accomplished this. You do know your upper level techs could do this in a very short period of time.

Let's look over your reasons for not supporting Linux, and how you could evade the downsides.

1. You profit from retailing Windows more than you would giving away Linux.

True, but even if your profit is 20% of the OS sale, you could reduce the price of the Linux machines OS cost 80%, still make the same profit and at the same time be able to offer a lower price on Linux machines. The only person you'd be cutting off here is Microsoft. For you and the consumer it is win win.

2. User support is costly.

False. You could direct most users to open source forums and outsource telephone support. The open source community will take care of 90% of your support problems. See ubuntuforums.org The support is phenomenal, and it would cost you nothing to use!

3. Hardware support is costly

False. The open source community is committed to providing hardware support given that they are supplied proper technical documents. You could work hand-in-hand with this community, empowering you with possibilities never before possible.

4. Risky business, what if it fails?

As you can see above, costs, when evaluated under efficient spending terms would be minimal. The investment however, could be breakthrough for Dell as a company. 7 Comments »

4840

Stop making excuses, and start paying attention. WE WANT LINUX!!!

Linux submitted by homer 02/28/07

Dear Michael Dell,

By now, many people will have started reading Blogs and articles about how you have back-peddled on your commitment to listen to your customers' wishes. Here's just one:

http://blog.lobby4linux.com/archives/104-So,-How-Does-It-Feel-To-Have-Been-Ha...

[Edit] Here's a more "high profile" article, from The Inquirer:

Dell backs down from Linux promise

That makes this site (DellIdeaStorm) nothing but a farce.

First you ask us what we want, then you just blatantly ignore us. What exactly was the point in asking us what we want? Is this some kind of sick joke?

Maybe you were taken off guard, and hadn't anticipated the vast demand for Linux that happened, but it did happen, so deal with it ... or be perceived as a liar and a charlatan.

If you amalgamate all the various Linux "idea" posts on this site, and tally up the total votes, you're looking at something like TWO HUNDRED THOUSAND VOTES FOR LINUX. Are you just going to ignore that, and pretend it never happened?

Here's your response to this amazing phenomenon so far, and my comments:

We are listening, and as a result, we are working with Novell to certify our corporate client products for Linux, including our OptiPlex desktops, Latitude notebooks and Dell Precision workstations.


Well you are obviously not listening. The vast majority of the Linux requests on this site are not from "corporate" customers, they are from end users seeking home computing Linux solutions. Are you listening yet?

This is another step towards ensuring that our customers have a good experience with Linux on our systems.


It's not a step forward, it's a sidestep shuffle. What exactly are you afraid of ... that people might actually prefer Linux to Windows? I could build and "certify" a Linux workstation in 20 minutes, without the assistance of production facilities and a team of engineers, why is this such a problem for the world's biggest OEM?

Are you suggesting that Linux somehow represents a "problem" with regards to hardware, and that it's going to take a team of rocket scientists months to discover Linux compatible components?

Right now, Linux works with virtually the same hardware that WIndows XP does, and considerably more hardware than Vista ... but that doesn't seem to have prevented you "certifying" Vista (a.k.a. Windows ME2). What a joke!

As this community knows, there is no single customer preference for a distribution of Linux. In the last week, the IdeaStorm community suggested more than half a dozen distributions. We don't want to pick one distribution and alienate users with a preference for another.


No, no, no, no. That's not how it works. This is just more excuses.

At the end of the day, Linux is Linux is Linux. The distro is not that significant (other than the distinction between a commercial or community distro).

Surely the CEO of one of the world's biggest companies can make a decision.

Pick a Linux distro and run with it. And stop making excuses.

My personal preference is for Fedora Core, but if you offered an Ubuntu desktop machine, I'd buy it, because (like I said) at the end of the day it is Linux that is important, not the distro. My primary motivation is to keep my money out of Microsoft's pockets and have an OS ... any OS ... that is not Windows. I can, and probably will, switch between half a dozen distros during the lifespan of that hardware.

However, it is extremely important that you offer pre-installed Linux workstations to end-users, rather than just "OS-free" systems, because without this option, you will be helping to perpetuate the misconception that Linux is not popular. Well congratulations, you have just discovered exactly how much of a misconception this really is. Maybe you should have considered DellIdeaStorm years ago, rather than sit around waiting for point-of-sale figures that could not ever accurately reflect the popularity of something that is a free download.

Trust me ... you will not alienate anyone by making a firm choice of distro support. I'm sure the tens of thousands of home users, who are demanding Linux from Dell, will be overjoyed just to have a choice of any Linux distro.

We want users to have the opportunity to help define the market for Linux on desktop and notebook systems.


This is just nonsensical marketing gobbledegook. Say what you mean, and stop obfuscating the truth with gibberish.

You can "define" the market right now ... by selling us what we want, rather than what Microsoft dictates you sell to us. The 200000+ vote for Linux should be a clear enough "definition" for anyone ... who's prepared to listen ... and not bury his head in the sand.

In addition to working with Novell,


Bad move. By all means offer Microvell to any corporate user gullible enough to swallow Steve Ballmer's baseless FUD about Microsoft's intellectual property, but I think you'll find home users rather less than receptive to any distro offerings from any company that sleeps with the enemy.

we are also working with other distributors and evaluating the possibility of additional certifications across our product line.


This is the only promising statement in the whole response, but it sounds like a lot of hot air to me.

Actions, not words.

GIVE US LINUX!

Are you trying to rejuvenate sales or not? Give the customers what they want.

We are continuing to investigate your other Linux-related ideas, so please continue to check here for updates.


Oh I'll be sure to, but I'm not holding my breath. Microsoft has you far too firmly under their thumb for me to seriously expect any positive changes at Dell.

Thanks for giving us all a glimmer of (false) hope, though. 68 Comments »

20

Textbox

Accessories (Keyboards, etc.), Healthcare submitted by ideaman 02/28/07

I was visiting my Father the other day and his Hearing Aids just do not do a very good Job. But My Father can ready very well and speaks perfectly fine. Yet I find myself having trouble communicating. My idea is to take the Text Capabilities of the phone minimize it to local RFI and include a remote keypad for others to commnicate to the elderly. Local RFI would keep the cost down compared to using normal Phone Texting Cell lines. Something that hangs around the neck and the elderly can simply look down to read. Flashing LED to let them know they have a message? 2nd generation could include voice recognition that work with Hearing Aids. maybe an option that also included the mobel phone service as well. This would only work for those who can read & speak but not hear very well. other models could follow depending on the elderly's capabilities depending on hearing, sight and speach. Comment »

300

A ban for Novell on my Dell

Linux, Operating Systems, Software submitted by speedy 02/24/07

Novell, in partnership with Microsoft, attempt to the free development of Linux. If my favorite PCs producer, Dell, preinstall openSUSE or other software on their PCs I don't want to buy anything anymore. We must boycott Novell if we like Linux. 13 Comments »

2300

Build a Dell Linux Distribution

Linux, New Product Ideas, Desktops and Laptops submitted by jemfisher 02/20/07

With the wave of support for the Linux kernel to power desktop PC's, I think its time for a company with the quality build that Dell has to provide users with PC's that work for them. The adoption of Linux to power Dell PC's would give Dell a greater freedom to move forward with innovation. With the adoption of a Linux kernel Dell would be able to sell PC to meet users' demands. Businesses demand different machines than home users, students demand different machines again, machines targeted at younger users, etc. 100 Comments »



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