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What would you ask Michael?
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-520

Michael Dell, shut down Dell and give money back to shareholders...

Dell submitted by mugunth 10/29/07

If Dell does not like(or know) to innovate..., atleast copy Apple... Build an iMac.
A desktop PC that is clutter-free, cable-free, wifi enabled, built in webcam, slot loading dual layer dvd drive and mainly, no trialware/malware or junkware...
If you can't... Michael Dell, shut down Dell and give money back to shareholders...
Ten years has changed a lot...
http://www.news.com/Dell-Apple-should-close-shop/2100-1001_3-203937.html
If you can't compete with a company that you would have shut it down..., accept your defeat... or build us a iMac... with either Windows Vista or Ubuntu...

NOW!!! NOW!!!! 35 Comments »

1140

More detailed hardware specs when building a computer

Service and Support, Desktops and Laptops submitted by bbr 08/24/07

Like a number of other users, i like to mix and match a system, but with the ease of a system put together by dell.

Show per component what the detailed specs are.
So we know what we're getting, perhaps there are equal quality components, for a lower price available, perhaps users want different hardware.

I could see this being difficult however, since you could go to a hardware store, buy 1500 Euros worth in loose components and end up with a computer equal to a 2000 euro dell system. More detailed component specs however will never hurt anyone though.
what's the refresh time of the monitor, size and manufacturer of the HD, buffer, ram size, bus speed, clock speed of the video card. etc.

For example :

Antec LifeStyle Sonata III : 500W power supply included : http://www.antec.com/ec/productDetails.php?ProdID=08142
Asrock 775Dual-VSTA : http://www.asrock.com/mb/overview.asp?Model=4CoreDual-SATA2&s=
Intel Core 2 Quad Q6600 (S775, 4x 2.4GHz, 8MB, 1066MHz FSB, Boxed) : http://www.intel.com/products/processor/core2quad/index.htm
Cooler Master Hyper TX 2 : http://www.coolermaster.com/products/product.php?act=detail&tbcate=1&id=2535
2x1G ram. Kingston KVR667D2N5K2/2G : http://www.ec.kingston.com/ecom/configurator_new/PartsInfo.asp?root=us&LinkBa...:
Creative X-Fi Xtreme Gamer : http://nl.europe.creative.com/products/product.asp?category=209&subcategory=6...
ATI Sapphire Radeon X1950 Pro 512MB DDR3 (AGP, 2x DVI) 11099-00-20 : http://www.sapphiretech.com/ne/products/products_overview.php?gpid=168&grp=2
Western Digital Caviar SE16 WD5000KS, 500GB (7200rpm, SATA II, 16MB)
Samsung SH-S182M 18x (Dual-layer, Lightscribe, Zwart)
Windows XP Home
Samsung Syncmaster 226BW (22", wide, 2ms (GtoG), D-Sub/DVI-D, Zwart) : http://www.samsung.com/nl/products/monitor/lcdmonitors/widescreen/226bw.asp
Logitech G11 Gaming Keyboard (USB)
Logitech G5 Laser Mouse (USB) - wired 7 Comments »

1620

Stop moving *Backwards* in your Linux progress - return the NVidia graphics option.

Inspiron products, Linux, Laptops submitted by jmxz 08/16/07

During the first 2 days of your Ubuntu sales you didn't offer any accelerated graphics options on Ubuntu laptops. After numerous Ideas requesting the addition, and phone calls to your sales guys as well (I know I made at least one) the option was added and I even posted an idea thanking you for having the option on the day I ordered one.

Now I see that you again removed the option of accelerated graphics on Ubuntu systems?!?

WHY? It works fine on the E1505N you sent me!

What's with the horrible history of backwards progress on your Linux systems.? You showed backward progress on the warranties (and then fixed them again). You showed backward progress on the pricing and discounts (and then fixed them again; and then undid the fixes again).

It seems that just as fast as you mark Ideas "Completed" you go around un-completing them.

You're making me believe the conspiracy theories that were originally made in jest about people in Dell trying to make the Linux projects fail. 10 Comments »

2340

Better selection of Linux notebooks

Linux submitted by kasoroth 08/07/07

An Ubuntu notebook with higher specs would be nice. At a minimum, I'd want a decent monitor option (1920x1200 resolution), a decent NVIDIA video card option, and gigabit ethernet. I'd also prefer an AMD processor, and a price point about $50 less than an equivalent Windows system. 5 Comments »

1390

Show effects on weight & battery life when building a laptop

Accessories (Keyboards, etc.), Laptops submitted by ashley 08/30/07

As you add or remove components it would be nice to see how it is affecting the weight and battery life of the laptop. 8 Comments »

1150

Give discount for the delays

Sales Strategies, Service and Support submitted by saleemohaib 08/29/07

These days there are delays with some of Dell products. I think as good gesture Dell should offer extra discounts to customers who order products with extended delivery time.

Vote and comment. 23 Comments »

2660

"Europe" is not only France + Germany + UK

Linux, Service and Support submitted by warp10 08/08/07

Dell started selling PCs equipped with Ubuntu in Europe a few days ago. Anyway, looks like Dell think Europe is only France, Germany and UK. [1]
In Europe there are many countries that are good markets for Dell, and that wait the possibility to buy Ubuntu-installed Desktop and Notebook.
Please, give to the *whole* Europe the possibility to buy these computers.

[1] http://www.ubuntu.com/dell 19 Comments »

3180

Why Can't Dell Put Linux On Their Really Serious Notebooks?

Linux, Service and Support, Laptops submitted by kenjennings 08/09/07

These guys can do it...

http://www.emperorlinux.com/mfgr/dell/rhino/


Dell Latitude D830 or Precision M90

# up to 17" WUXGA w/ X @ 1920x1200
# Full Linux support: 1667 - 2333 MHz Core 2 Duo
# Full Linux support: 512 - 4 G RAM, expands to 4 G
# Full Linux support: 60 - 160 GB Hard Drive
# Full Linux support: DVDROM Drive, or CDRW/DVD Drive, or DVD+/-RW Drive
# Specification: 6.3 - 8.6 pounds
# Full Linux support: 10/100/1000 Mbps ethernet
# Full Linux support: 802.11a/b/g (54Mbps) WiFi
# Specification: Linux Pre-Configured (dual boot available)
# Specification: EmperorLinux user's manual
# Specification: Three year warranty & One year tech support

They've got everything working on Linux. Maybe Dell should partner with these guys to get a better selection of Linux-able Dell notebooks.
25 Comments »

8980

Add all the OS's you sell to the "Help Me Choose: Operating System" page

Dell Web Site, Linux, Operating Systems submitted by jmxz 06/08/07

These pages: titled "Help Me Choose: Operating System" (a Dell help me choose page,another one)
only list some of the operating systems Dell sells.

I assume you also recommend Ubuntu for some home users (those who want better security and performance, I imagine) and FreeDOS for business (since that's what you sell on your Latitudes - even though I can't imagine why you prefer FreeDOS there over Ubuntu). But unless you put them in those pages, we can't easily make an informed choice. 15 Comments »

12540

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







19 Comments »

9800

Dell's Website must work with Firefox running on Linux

Dell Web Site, Linux submitted by qgonjon 07/16/07 **UNDER REVIEW**

It's discouraging to have a Tier 1 vendor (Dell) selling Linux products and yet not really tailoring to Linux. Don't get me wrong Dell, I am not trying to take away all the good you have done. Offering Linux is a step in the right direction and I would like to see more steps taken in a monthly or quarterly basis. But, it seems that the basis for your current Linux promotion is for the Open Source enthusiast like me. I use Linux at home and at work as my main operating system. I use Firefox as my browser and I'm trying to order a Dell Inspiron 1420N. However, it seems that the embedded flash script that shows the different colors choices for the Inspiron is not working under Linux. It also shows that I can't see the different images thereafter. It works with Windows running Firefox as my vmware machine verified. But that is not the type of user that will most likely purchase a Linux laptop.

My request is simple. Can someone fix and verify that this page works well with Linux browser technology? So, that users can enjoy purchasing your Linux products and demonstrate that Dell really cares about their customer's operating system preference.

Dell I wish you the best in this venture as your success in this territory will help the Linux Desktop become a reality to the open source community.





73 Comments »

6240

Make A Wireless Dell

Accessories (Keyboards, etc.), Desktops, Monitors and Displays submitted by reg 08/07/07 **COMING SOON**



Apple has a real, valid point: Too many cables in a typical PC setup.

I think Dell could make a combo cable, or a unified display (display/camera/stereo speakers).

Dell should work on a nice clean design - like Apple's clean design - less cable rat nests, more computing power. 220 Comments »

24450

There should be an option of having no trialware on all computers

Software submitted by jervis961 08/23/07 **REVIEWED**

Here is a news article about trialware and how Dell feels that regular customers want it but small business ones do. Do they not look at the ideas here?

"Not interested in all of the trial software that clutters up new PCs? You're not alone: According to Dell's recent research in both focus groups and broader surveys, small-business users overwhelmingly view trialware as an irritant, not a benefit. That research has led Dell to axe the extras from its new Vostro line of small-business desktop PCs and laptops. Eliminating demo applications is a major step for Dell, which has caught flack for the quantity of trialware on its consumer PCs. (One frustrated customer went so far as to develop a "Decrapifier" utility. The company says that consumers who buy PCs for personal use do express interest in preloaded trial software, but that small-business users have different needs. By eliminating the trialware from Vostro machines, Dell says it has cut the system setup time in half. For now, Dell is the only major PC manufacturer to ship small-business systems without preinstalled trialware as a standard practice. (Some competitors, such as HP, allow customers to choose a no-trialware configuration.)"


Dell offers a broad amount of software choice and minimal software shipped. Read jeremy_f's post on the options we give our customers





149 Comments »

28110

Standardize Power Cables for Laptops

Accessories (Keyboards, etc.), Laptops submitted by badblood 08/27/07 **UNDER REVIEW**

Nothing is more annoying than laptop power cables that are not interchangeable from one computer model to another or from one brand of computer to another. Power cables have been standardized on most electrical applicances, including desktop computers for decades.

Make an effort to promote and implement standard power cables for laptops.


Please see dawn_l's comments below.
105 Comments »

11750

Ubuntu on all models where it works

Linux, Operating Systems, Small Business submitted by jonsmirl 08/01/07 **IN PROGRESS**

I'm still throwing away copies of Windows. Recently I have ordered some Dimension 9200s from Small Business. All of these machines are running Ubuntu today without problem. They're being used to replace some PE400SCs that are starting to die. A 2GB quad core for $649 was too good a deal to pass up. It makes a great small server.

Please offer Ubuntu as a choice on all configurations where it works. I would have still paid $649 for the box and you could have kept the money you're sending to Microsoft.
We continue to explore different Linux opportunities on our systems. Check out daniel_j's comment below.




40 Comments »

21630

Make Linux and no Operating system standard options on all future products

Operating Systems submitted by jervis961 08/17/07 **REVIEWED**

OK Dell you have committed to supplying Linux options in limited form. Since you have laid the groundwork already here is the next step. Every new product you release that needs an Operating system should have Linux and also no Operating System as an option in the configuration along side Windows. Since you have to write drivers and test compatability for Vista when making a new product just make it compatable with Linux at the same time. There will no longer be a need for a seperate sections for Linux or no Operating system since all of the products will have the option. this will help make your site easier to navigate for you customers. You can also create an ACCURATE help me choose section for the OS choices.





Check out what daniel_j has to say on the options we offer.





189 Comments »

26740

Put Ubuntu on the list of operating systems when building a PC!

Linux, Sales Strategies, Desktops and Laptops submitted by samb0057 08/10/07 **UNDER REVIEW**

Ubuntu is hidden in a dark corner of the website. I work in IT support, and I have a client who was having virus problems a little while ago. I fixed the problem by installing Ubuntu on their PC. Very recently they called me asking for advice on a new computer, I told them about your new offer providing Ubuntu pre-installed on PCs and they wanted to purchase, but could not find the section on your site (this person is a very basic user, doesn't know what open-source means, probably didn't even see the open source link). There is no way they would have found your Ubuntu section on their own.

I urge you to offer Ubuntu as a choice of OSes in the system configuration wizard, the only way to really sell Ubuntu is to offer Ubuntu as a primary option, rather than a hidden alternative. I personally am looking to buy a new laptop, and you guys have always been my number 1 PC manufacturer (I don't think I've ever bought a new retail PC except from you guys), but I feel that your Ubuntu offerings are lacking. If you offered Ubuntu on some of the great deals you offer on your home page, I would be willing to pay just as much as I would for a Windows Vista system and I probably would have already ordered.







158 Comments »

19600

Stop Overcharging on Notebook RAM

Sales Strategies, Laptops submitted by realskript 08/28/07 **UNDER REVIEW**

Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...

It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.

thanks =D

PS..... PROMOTE THIS!!!!











88 Comments »

2700

Ubuntu PCs need more video card options

Accessories (Keyboards, etc.), Linux, Desktops and Laptops submitted by nkmhutirv 06/13/07

Dell desktops and notebooks preloaded with Ubuntu should have more video cards to choose from!

I do not know how Nvidia 7300LE compares to other video cards, but I do not belive TurboCache is suitable even for the most casual gaming.TurboCache's memory sharing technology is just not suitable. Yes, I do play 3d accelerated games from time to time on Ubuntu! You could offer some Nvidia 7600, 7800 or some other medium range video card. Nothing fancy, just something to allow some 3d effects.

Even Dell PCs preloaded with FreeDos have 2 video cards to choose from:

128MB ATI Radeon X1300 [Included in Price]

256MB ATI Radeon X1300 Pro [add $50 or $2/month1]

With Ubuntu PCs you have to choose between a range of just one video card:

correction: you have 2 options:

IntelĀ® Graphics Media Accelerator 950 [Included in Price]

256MB nVidia Geforce 7300LE TurboCache [add $50 or $2/month1]

But what's the difference between them? I want to play games 1-2 years old. I do not belive this will be posible with this kind of cards.

You could say Dell does not address gamers, but Dell's Windows based PCs have a lot more advanced video cards: "Stunning 3D graphics performance with the latest single and dual graphics cards in the market available". Unfortunately such advanced graphics is available only to Vista users, not even XP buyers!

Have you seen the noise (fuzz, amazement) 3d effects in Ubuntu have generated? You see, Ubuntu users appreciate 3d acceleration in Linux. Don't restrict them to just integrated graphics and TurboCache! 5 Comments »

6925

6 major issues to be fixed by Dell

Dell, Sales Strategies, Service and Support submitted by jervis961 02/17/07

Dell became a top company by providing choice and customer service to a customer that wasn't available at the time but has since fallen behind the pack in these areas. Needing a translator when calling customer support is unnacceptable and other companies are rapidly passing Dell in technology advancements. While this site is a good start, many things need to be changed for Dell to become the market leader again.

1. Customer support needs to be in well spoken English and with employees who are allowed to do more than just read from a script. If they are speaking with a computer savvy customer the rep should be allowed to deviate from the script as long as they don't go outside the relm of normal policy.

2. Better options: Other companies offer high end components in small computers but Dell only supplies intel video processors in its 14" laptop. Dell needs to allow customers to get the size computer they need but with options from low cost through the high end so they can get a computer that is "Purely you".

3. Less forced options: I hate that I am paying for and XPS with internet security when I don't need it because I already have a subsciption that will transfer over or AOL is installed when I know I don't need it. They need to add an option of none of the above to all the added software sections.

4. Better pricing: Why is it over $200 to upgrade from 1 GB of 533 MHZ ram to 2 GB of 677 MHZ RAM? I can go to Crucial.com and get the 2GB 677MHZ kit for under $200. Upgrading with Dell after you own is even worse at over $300 this is crazy.

5. Custom Dell website: Customers want to feel special why not make a MYDELL website that when you log in you get a site designed the way you want it. If you aren't interested in the small business site it gets removed, you don't like to go thru the accessories sections when customizing a system so you don't see that section. Click on customer support and a list of your computer pops up asking which one you need help with and only shows the options for that system.

6. Customer loyalty rewards: I have bought 6 Dell systems over the last few years, why can't I get better customer service or pricing due to my loyalty to the company? 78 Comments »



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