Use Anonymous Buyers To Test Customer Service.
Service and Support submitted by aikiwolfie
12/16/07
Dell should use anonymous buyers to test the competence of Dells sales and support staff and the ease of use of the Dell web sites. The aim of course is to improve the customers experience. The buyers should challenge sales and support staff with real world requests and transactions should be fully processed so that the buyer doesn't give the game away and also gets to experience the "full customer experience".
The purchased PCs should then "develop" problems or require upgrades. The same buyer should then contact Dell support through the various channels available to them until they get the answers they are looking for.
The aim is not to launch a witch hunt and run around sacking people!
140
Design & Form Factor
Desktops and Laptops submitted by logi
02/16/07 **PARTIALLY IMPLEMENTED**
This forum is a great idea to get Dell back to #1.
What I like to see is new and innovative styling across the board on notebooks and desktops. Dell's product line looks 5yrs old and needs a total refresh.
As you can see Apple Inc. is winning conumers hearts because Apple owners are actually proud of displaying them in the living rooms instead of hiding them. Get rid of that XPS desktop design that thing is so ugly.. and come up with something consumers would be proud of displying in their media rooms.
Also I would like to see Dell create a sleak new design for a media center box so we can utilize vista home for the entertainment room and display it next to my audio and video units.
Thanks for listening Mr. Dell.
Hope_l talks about how passionate we are about design in this thread. To read more about how this idea is being put into action click here.
22996
Dell: Support Open BIOSes for Linux
Dell, Linux submitted by phubert
10/10/07 **REVIEWED**
An Open BIOS for Linux would free it from the DOS legacy code and speed boot times.
The current BIOS is a legacy throwback... it's time to replace it!
Our current priority is to expand Linux availability by bringing more platforms and languages to market. Read what daniel_j has to say.
5620
Stop Overcharging on Notebook RAM
Sales Strategies, Laptops submitted by realskript
08/28/07 **UNDER REVIEW**
Dell really... REALLY need to stop overcharging... and when i say overcharing... i mean atleast double what you would pay to pick up the ram yourself.
On XPS Notebooks... you are charging $500 for 4GB of ram... when you could easily go pick them up at your local computer shop for $250... and pocket the other half of the $500...
It would be nice if dell could save the customers as well as the company itself this hassle.. and start charging NORMAL prices for an upgrade in RAM.
thanks =D
PS..... PROMOTE THIS!!!!
19590
WLED with 2.0 MP camera option XPS1330
XPS products submitted by realskript
08/28/07 **REVIEWED**
On the XPS 1330 laptop.. you have a couple options;
Standard Display with 2.0 Megapixel Webcam [Included in Price]
Standard Display with no webcam add $0
Slim and Light White LED Display with VGA Webcam [add $150 or $4/month1]
Slim and Light White LED Display with no Webcam add $0
Why not have the option of a Slim and Light White LED Display with 2.0MP Webcam ??
As webcam technology improves, we’ll continue to investigate higher megapixel camera options in future platforms.
270
XPS 1330
XPS products submitted by realskript
08/28/07
Dell should really..... REALLY fix that slot drive on the 1330 laptop.... it is TOO NOISY... put a quieter one on.... IMMEDIATLY.
thanks :)
280
Push SSD in notebooks esp the 1330
Sales Strategies, XPS products, Laptops submitted by 500moldschool
08/15/07
Solid State Drives (SSD) are the way to go. I am in the market to replace my old trusty 500m from 4 years ago. However, I have found few laptops that are really worth replacing my trusty 4.9lb laptop with. Newer laptops are no doubt better, but in the range of the portable non-desktop replacing market I have been disappointed.
Until the Toshiba R500... Come on Dell, push the SSD technology and get a hold of this semi-ultraportable market!!! I mean why pay $500 (THAT'S RIGHT $500!!) for a 32Gb SSD in the 1330 when the R500 (although a little more $) is breathing down your Dell neck with a sub 2lb laptop with a 64Gb SSD? Oh yeah, I know why. B/c Toshiba is directly involved in the evolution of SSD technology. They just dont rely on others to make the drives and then buy them to put in their computers.
IDEA: bring down the cost of the SSD thru aggressive ordering. Send the relatively hefty 13.3 1330 XPS into a truly competitive weight category with the advantage of cost and a nice 13.3 widescreen w LCD technology.
Now that is a recipe I would use and buy right away. Until then, I will use my sub 5lb 500m until it dies. The cost of upgrading to a laptop with little advantage in weight is just not really worth it. We need a refreshing, appealing, non-black box, & AFFORDABLE portable product.
430
Proper Professional Ports for Notebooks
Accessories (Keyboards, etc.), XPS products, Precision Workstations submitted by icarus75
05/13/07
I am asking for proper ports on Dell Notebooks - specifically the XPS and Precision series. This includes:
- One 6-pin Firewire 400 Port &
- One 9-pin Firewire 800 Port (Both with Texas Instruments 1394 Controllers)
- Dual eSATA Ports (RAID Capable)
The current integrated 4-pin 1394 Ports are incredibly inconsistent and unreliable for 3rd party Audio/Video Interfaces. I have an $2700 Inspiron 9400 that is incapable of working correctly with M-Audio and Presonus Firewire products.
SCRAP Ricoh and O2Micro Controllers - They DON'T do the job!
eSATA is the fastest standard for external storage, Dell should be taking advantage of this.
380
XPS M1330 with Gigabit Ethernet
Broadband and Mobility, XPS products, Laptops submitted by macavity
07/11/07
I think it would be really good for the M1330 to have Gigabit networking for various reasons.
- if you want to move or back up your music or some videos across your home network you actually need that speed
- most other similar laptops have it. I thought it's standard now and hardwired into every board?
- gigabit home routers are on the market
- I don't want to buy a product and be behind the market right from day-1.
I bought an Inspiron 4 years ago with only 10Mbps 802.11b wifi and regretted it already 6 months into the purchase.
1400
Dell is in a dire need of a COMPLETE image refresh
Advertising and Marketing, Laptops submitted by mentalman1369
08/15/07
Dell is in a dire need of a COMPLETE image refresh.
Dell needs to completely change the way the general public view their products and services (the only way Dell can repair the damage it has taken to its customer base).
Current opinion of computer users, from casual users to enthusiasts, regard many Dell products (notebooks especially) as ugly, cumbersome beasts. Many users find the sole reason they but a Dell is for its low prices and value. But even this reason is fading, as price-drops from competitors force buyers to consider other brands and deter users from Dell's sometimes truly ugly designs. Modern consumers now pursue sleek and elegant designs in almost everything they buy, and this applies to computers. Dell must re-innovate and redesign their computers to rouse the attention of ALL computer users (the new Inspirons look a little better due to their colour, but their fundamental design is still cumbersome and "brick"-like). This way, customers will choose Dell products to others because of its desirable looks AS WELL AS its low prices and understated customer service. Dell has the ability to engineer amazing products which have great functionality and practicality, but if the presentation of these products is not up to scratch, people will dismiss what lies within.
The XPS M1330 is a great first step (including adding small extra touches such as the remote, fingerprint reader, touch controls and WLED screen), and Dell MUST continue this trend of designing objects of pure desire if they wish to become market dominant (and even adding more, like backlit keyboards, adaptive display brightness, etc.). Dell cannot seem to be lagging behind other companies in product aesthetics (adding different colours to laptops simply ISN'T enough to attract the attention Dell needs and deserves), for this is what general consumers see representing company. Dell needs to start imitating other companies who are promoting their products by making everything to do with their company and products attractive (though using spin doctors similar to those employed by HP (who create laughable and senseless adverts) is NOT recommend). However, it is important that new computer designs DO NOT compromise on functionality or integrity of the product (e.g. cases should be strong but still attractive (problems like the M1330 paint debacle must first be overcome, of course)).
It is imperative that Dell improves on the way they project themselves to the general public (a good recent example is Jeff Clarke's outfit while unveilling Dell's new amazingly thin Latitude tablet (a professional business unit): that outfit really isn't great for Dell's general image (even if the video won't be view by the general public, and no personal offense intended, Mr. Clarke)). Dell should unify the image of its products and services, designing sleek and elegant computer cases, advertising its excellent customer service and promote itself in a more prominent way, such as opening more Dell Kiosks, a new logo and the like.
Dell, it's time for action!
490
XPS m1330 should have at least 3 USB ports
XPS products submitted by ordinary_user
12/02/07
the XPS m1330 should have AT LEAST 3 USB 2.0 ports; If it means removing the 1394a port, so be it.
most peripherals are USB based; e.g. If I attach an external HDD such as Seagate FreeAgent, it uses 2 ports by itself. I would also work with a mouse when connected on my desk....
A solution such as attaching a USB hub may not be feasible, as I do not know if the USB port can support the current drawn by multiple devices connected to it (apart from thumb drives etc).
180
HDMI, HDMI, by God almighty, HDMI
Accessories (Keyboards, etc.), Laptops submitted by benjesuit
09/25/07
HP has had it on their notebooks for 1 year now. Come on Dell! What's it going to take to put in an HDMI port? Most of the new LCD TV's today input HDMI.
And I'm surprised that the new XPS 1730 has no HDMI port. DVI is so yesterday and is not forward thinking at all.
Your next generation Montevina based models MUST have HDMI.
And yes, this is a dupe. A dupe of my own post even. But I want to buy a Dell. But without HDMI, it makes it difficult.
1490
XPS M1330 Laptop with Docking Station
Accessories (Keyboards, etc.), Small Business, XPS products submitted by matto
11/27/07
The XPS M1330 Laptop is a stunning laptop, but is also ideal for a lot of business people on the move. It's lightweight, it's thin, it's got a slot-loading DVD drive. Dell seem to recognise this by listing it as an option in the Small Business section (here on the Dell.com.au website at least). And they're right - it would be perfect for me, except for the lack of a docking station.
I use my laptop both at work and at home. I have a docking station at each location. This means I simply need to drop the laptop in, and straight away it's hooked up to the mains power, to my keyboard and mouse, to the wired network and to my secondary monitor. You can see how the lack of a docking station makes this process a lot more tedious. Fair enough - the keyboard and mouse can be replaced with bluetooth items, but there's still the network (no wireless at work), the power and the secondary LCD. This constant need to plug and unplug would soon take the sheen of an otherwise perfect device, not to mention the likelihood of damaging the delicate connectors with daily use.
I'm sure I'm not the only one who'd love to use the XPS M1330 for work, if only this one little problem could be overcome. I understand the challenges in packaging such a thin and light notebook, but I'm sure that greater minds than mine are able to come up with something!
I know I'm probably just a bit lazy, but the docking station really is one of life's little luxuries. I dare anyone who's used one previously to try and do without!
Thanks for the chance to put it forward.
Regards,
Matto :)
480
Make a calendar with all COMING SOON and IN PROGRESS ideas
Advertising and Marketing, IdeaStorm submitted by krasmussen
09/22/07 **REVIEWED**
One of the biggest annoyances with IdeaStorm is that the horizon for an idea being implemented is very blurry, if at all existing. If you're lucky, you get "third quarter 2009", but mostly, there is no timeframe at all. This leads to the feeling that not much is being done, and exactly that feeling is what IdeaStorm should be eliminating.
Therefore, I propose that you make a list or calender with all the COMING SOON and IN PROGRESS ideas with timeframes for all of them. Just a "december 2008" would be nice, or better yet, "deadline 31st november 2008".
I don't know if this is connected with some goal management inside Dell, if it is, maybe you should work on improving that, too?
Today, the best way to know the progress of an idea is through Ideas in Action, our Weekly Update or Dell comments in the thread.
6840
 track my votes
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