wasabi

I guess we can forget about an improvement in the computer quality after today

Service and Support, Desktops and Laptops submitted by wasabi 03/01/07

I am holding onto my stock and brand loyalty, but I expect that there will be short term changes, or else I am going to look elsewhere. Areas that Dell needs to improve on the most:

1. Customer Service
2. Design
3. Forget about stupid Linux 8 Comments »

Bottom Line (and this ain't pretty)

Dell, Service and Support, Desktops and Laptops submitted by wasabi 02/21/07

The Bottom Line is this (and it won't be pretty):

Dell is in pretty serious trouble at the moment. From the point of view of Dell Products, some of the major problems are: 1) Customer Support. The Customer Support at Dell is bad to terrible. My roommate was not able to get through to Customer Service until 2am, and now a week later is still waiting on parts, not to mention the technician (who are not rated very highly) to come by and install the part. This is a major problem and needs to be rectified in the very short term. The customer service from Apple, Lenovo, HP, and Sony are all better.

2) Computer Design. Dell needs to invest a great deal of money into the design of all of the Dell computers. The keyboard on Dell computers are not very good (average at best). Given that Dell's main competitor, HP, has spent a great deal on improving the design of their computers, Dell is in grave danger of being left in the dust. I like that there is no flex on the monitor display, but there is definitely some flex on the keyboard, which on a "professional" grade computer is unacceptable. The Inspirons look cheap and not very durable. The Latitudes look pretty decent, but could use some work (better keyboard, and a metallic chassis all around would be good). The lack of a glossy screen is also a drawback (HP has this option, as do most other laptop producers).

3) Lack of a tablet notebook. Get with it, most of your competitors have this as an option, and there is a market for it.

At this point I think that Dell needs to take a long look at the product that they are offering on the market and the customer support for these products, and compare it to what some of their competitors are offering. At this point, Dell is clearly behind the competition, in just about all of the major categories (Design, hardware offerings, customer support), and this is being reflected in the loss of market share. I am an avid Dell fan and will stick with the line for now, but if major changes are not made in the short term, then Dell will continue to lose market share to companies like HP, and will end up being garbage like Gateway. Dell you have been warned. BEWARE!

2 Comments »

Laptop Suggestion

Latitude products submitted by wasabi 02/20/07

I think that some work on the keyboard is in order here. I am typing this message on a Dell D820, and there are two problems with the keyboard. 1) The keyboard suffers from some amount of flex, which for a professional grade computer should not be the case. 2) If you type the keyboard keys at an angle, your finger can get caught in the key. It feels like the key is about to be pulled off if you type fast. I would also suggest upgrading the video card on the Latitudes. I understand that they are professional machines and not gaming machines like the xps line, but comprable professional grade computers from HP, Lenovo, Apple, et al. have superior video cards. Lastly, upgrading the chasis to a metal alloy as opposed to the current hard plastic could be a consideration. Comment »