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Make Linux and no Operating system standard options on all future products

Operating Systems submitted by jervis961 08/17/07 **REVIEWED**

OK Dell you have committed to supplying Linux options in limited form. Since you have laid the groundwork already here is the next step. Every new product you release that needs an Operating system should have Linux and also no Operating System as an option in the configuration along side Windows. Since you have to write drivers and test compatability for Vista when making a new product just make it compatable with Linux at the same time. There will no longer be a need for a seperate sections for Linux or no Operating system since all of the products will have the option. this will help make your site easier to navigate for you customers. You can also create an ACCURATE help me choose section for the OS choices.





Check out what daniel_j has to say on the options we offer.





188 Comments »

Continue to use IdeaStorm...

IdeaStorm submitted by lordcobol 10/02/07 **IN PROGRESS**

...to teach the competition what mistakes not to make.

:)

(semi)seriously, if the competition is smart enough to read here, it could improve the whole PC industry, especially if they notice what we think about bloatware.

For that matter, I suspect that the IdeaStorm "storm" about forcing Vista down our throats helped persuade M$oft to extend the XP cutoff date, so maybe we have already made the world a better place for non-Dell customers. 15 Comments »

IMPLEMENT the INTEL PENRYN 45nm Processor on Dell's Notebook and Desktop it require less power more performance NOW!!! Dell is behind from HP

Desktops and Laptops submitted by bryan14c Jan 9

Dell should start to sell notebook with Penryn processor because it require less power more performance
T9500 6MB L2 2.60 GHz 800 MHz
T9300 6MB L2 2.50 GHz 800 MHz
T8300 3MB L2 2.40 GHz 800 MHz
T8100 3MB L2 2.10 GHz 800 MHz
specially on the XPS line etc... , well i hope DELL would not overcharge the consumers , dell can you sell this to us right now!!! for now it seems dell is falling behind again , well they have catchup with their design but somehow they fall behind with the power inside the laptop especially the penryn processors , dell hear us now implement the PENRYN processor , your behind from HP now , if you have gone to hp website and choose the dv9700t and dv6700t model you will see that HP is getting started about the Intel Penryn T9300 6MB L2 2.50 GHz as an option, , i dont know why DELL is Behind they should implement this now!!!

20 Comments »

Linux Printing Solutions

Linux, Printers and Ink, Service and Support submitted by jfelisky 02/21/07

I have a Dell 3100cn laser printer, which was a nice purchase until I dropped Windows XP and moved to OpenSuSE on my home computer.

I've tried a lot of different message boards looking for a way to keep that printer, but I'm so frustrated with Dell's lack of Linux support that I have to consider HP, since the LaserJet family is more broadly supported. 53 Comments »

Let us leave the laptop plugged in for as long as we want without negatively affecting the battery.

Laptop Power submitted by sotopheavy Feb 21

My rule of thumb is if a battery goes down below an hour of laptop life it is useless . This usually happens within the first 8 months of owning a laptop for me.

If I'm using my laptop to surf the internet I will usually plug it in until it's full, then unplug it, then plug it in when it gets low, then unplug it again when it's full. This got so annoying that I eventually just left it plugged in and my battery now lasts 15 minutes with wifi off and the screen dimmed all the way down. There has to be a better way to manage laptop power than this. Let us leave the laptop plugged in for as long as we want without negatively affecting the battery. 5 Comments »

Nvidia 9600GT is out, Dell should offer it immediately on their Systems

Accessories (Keyboards, etc.), Desktops and Laptops submitted by lugo02 Feb 22

I think we should start seeing the new Nvidia 9600 GT offered on systems by sometime next week. Some of these cards retail for $179. So it's a great value/performance but since Dell has not began offering the new 512MB 8800GTS as yet we probably won't see the 9600GT offered by Dell for another couple months. It's a shame because by then Nvidia may have already released the higher versions.

Dell you have all weekend to do your testing, There is a good chance that Alienware will be offering it soon, so no reason why Dell can't do the same since they own Alienware

This post is related to my earlier post
http://www.ideastorm.com/article/show/10076538/Release_Systems_with_new_major... 5 Comments »

Make a calendar with all COMING SOON and IN PROGRESS ideas

Advertising and Marketing, IdeaStorm submitted by krasmussen 09/22/07 **REVIEWED**

One of the biggest annoyances with IdeaStorm is that the horizon for an idea being implemented is very blurry, if at all existing. If you're lucky, you get "third quarter 2009", but mostly, there is no timeframe at all. This leads to the feeling that not much is being done, and exactly that feeling is what IdeaStorm should be eliminating.

Therefore, I propose that you make a list or calender with all the COMING SOON and IN PROGRESS ideas with timeframes for all of them. Just a "december 2008" would be nice, or better yet, "deadline 31st november 2008".

I don't know if this is connected with some goal management inside Dell, if it is, maybe you should work on improving that, too?






Today, the best way to know the progress of an idea is through Ideas in Action, our Weekly Update or Dell comments in the thread.






19 Comments »

Provide more processor options for linux desktops

Accessories (Keyboards, etc.), Desktops, Linux submitted by rebresb Feb 13

Only one Linux desktop model is available (Inspiron 530N) and only one processor choice exists for it (dual core 2160). This CPU is a low-to-moderate performance choice; it is near the lowest offering in the Windows line-up. While Linux clearly out-performs Windows on modest hardware, the choice of Linux doesn't merely reflect a cost-savings and performance-optimized decision. Users may want the choice of high-end CPUs for intensive applications with Linux. Windows is not the choice of those who want high-end equipment; it requires high-end equipment to run "well". Linux users seeking peak performance will thus want fast processors. (Note that the most/fastest supercomputers run Linux). Support for such processors / motherboards isn't an issue for Linux, so certification by Dell shouldn't be difficult (??). The profit margin is likely higher on these CPUs (??), so that should be attractive. So why doesn't Dell include fast Intel or AMD offerings such as quad-core, 64 X2, core 2 extreme, etc.? 6 Comments »

Give XPS Notebooks Gigabit Ethernet

XPS products submitted by croftki Feb 17

I understand that Dell market research says home users in general are not interested in gigabit ethernet for home networks. Those who pay for the premium design in the XPS line, however, are more likely to want gigabit ethernet. I would rather buy something more exciting than a business class notebook, but I want to build on my home technology with each purchase I make. XPS Notebooks unfortunately do not help me do this. It seems my only option is to buy a Latitude. 28 Comments »

Tell us what WiFi chipset a laptop has.

Broadband and Mobility, Dell Web Site, Linux, Laptops submitted by tonyb2006 08/29/07 **UNDER REVIEW**

Tell us the WiFi chipset used in a laptop before we buy it so we know if the WiFi chipset supports a feature we want, or if it supports Linux or another operating system that we intend to use. The WiFi chipset being like "Intel ipw2200" or "Broadcom BCM4306", or "Ralink rt2500".







19 Comments »

make linux systems EASY TO FIND

Dell Web Site submitted by phubert 10/18/07

At other sites, I have seen comments by individuals who have BOUGHT Dell Ubuntu systems complaining about the difficulty FINDING said systems.

I think you'll get more sales if you improve the visibility! 30 Comments »

6 major issues to be fixed by Dell

Dell, Sales Strategies, Service and Support submitted by jervis961 02/17/07

Dell became a top company by providing choice and customer service to a customer that wasn't available at the time but has since fallen behind the pack in these areas. Needing a translator when calling customer support is unnacceptable and other companies are rapidly passing Dell in technology advancements. While this site is a good start, many things need to be changed for Dell to become the market leader again.

1. Customer support needs to be in well spoken English and with employees who are allowed to do more than just read from a script. If they are speaking with a computer savvy customer the rep should be allowed to deviate from the script as long as they don't go outside the relm of normal policy.

2. Better options: Other companies offer high end components in small computers but Dell only supplies intel video processors in its 14" laptop. Dell needs to allow customers to get the size computer they need but with options from low cost through the high end so they can get a computer that is "Purely you".

3. Less forced options: I hate that I am paying for and XPS with internet security when I don't need it because I already have a subsciption that will transfer over or AOL is installed when I know I don't need it. They need to add an option of none of the above to all the added software sections.

4. Better pricing: Why is it over $200 to upgrade from 1 GB of 533 MHZ ram to 2 GB of 677 MHZ RAM? I can go to Crucial.com and get the 2GB 677MHZ kit for under $200. Upgrading with Dell after you own is even worse at over $300 this is crazy.

5. Custom Dell website: Customers want to feel special why not make a MYDELL website that when you log in you get a site designed the way you want it. If you aren't interested in the small business site it gets removed, you don't like to go thru the accessories sections when customizing a system so you don't see that section. Click on customer support and a list of your computer pops up asking which one you need help with and only shows the options for that system.

6. Customer loyalty rewards: I have bought 6 Dell systems over the last few years, why can't I get better customer service or pricing due to my loyalty to the company? 78 Comments »

Let me replace the Windows Key for a Linux key in the keyboard

Accessories (Keyboards, etc.), Linux submitted by silencer Feb 12

It would be nice to be able to change the windows key for a linux key when you build your machine. Every linux user would love that! :)

This is the actual windows key,



Would be nice to have one like this



Vote for it! :) 31 Comments »

More feedback from Dell on popular ideas

IdeaStorm submitted by pjeff Feb 15

I would like to see more (official) feedback from Dell on popular ideas eg. +1000 ideas.
For example, many people have been requesting an LED backlit screen for the XPS M1530. Look on any forum where this model is being discussed and you will see people saying that they are holding off on purchasing until it becomes available (I'm one of them!) so it would be helpful to know what is happening.

Another example would be illuminated keyboards. Saying it is "partially implemented" doesn't really tell us anything. We know you have done that! If a popular idea is not practical or its implementation is problematic for whatever reason, communicate back so discussion can take place. This is how brainstorming works!

I also wonder how many good ideas are overlooked because Dell believe the cost would be too great for the product in question. Be upfront about your concerns regarding costs. For example, you may find that Inspiron/Vostro customers would not be prepared to pay extra for a premium screen and illuminated keyboard but XPS customers are. Post polls so that members can vote on these issues and provide you with accurate data. We are here to help so use us. 7 Comments »

Offer HighResolution screens for your consumer Laptops as you do for the business Latitudes

Monitors and Displays, Laptops submitted by rseibel 04/22/07

Please offer the highresolution screen for you consumer Inspiron and XPS laptops as an option as you do for the business line of Latitudes. It is not much more effort, but makes them much more attractive.

Now you offer 1280x800 i.e. 1 Megapixel aka. WXGA Resolution on 15,4" screens of your Inspirons, that might be fine for some people. But it is not appropriate for others like me.

I suggest to offer 1400x900 i.a. 1,26 Megapixel aka. WXGA+ or even 1680x1050 i.e. 1,76 Megapixel on your 15,4 " screens that is 26% respectively 76% more usefull screen space.

You offer higher resolutions for your Latitude laptops, why not for the regular user also? Apple is using HiResolution screens also..

Pros:
- One have more space on ones desktop and can be more productive by using the applications more effectively such as office, photoshop, movieediting, mindmaps etc.
- Your screen is fit for HiDefinition movies coming to the market now.
- Windows Vista has a vector based graphic user interface able to scale fonts appropriately and should be made able to adjust them as the user demands.

Cons:
- Sure it is more expensive to produce/assemble, but I am willing to pay some extra $ for that.
- The fonts might be too small for some people, but there is a solution for that with Vista.

Just an idea, fell free to comment! 6 Comments »

Start Warranty periods when the system is received, not shipped!

Service and Support submitted by markj2k Jan 31

I have purchased several Dell systems over the last month or so for myself, and some consulting clients. I've noticed in each case that the warranty start date is the day the PC shipped, not the day the PC was received by the purchaser. This needs to be changed. The order status page changes to show when the system was delivered, so Dell knows when the delivery date is. That is the day the warranty should start.

It might even be required from a legal standpoint in some areas, not sure about that. 15 Comments »

Linux Drivers for All Dell Devices

Linux, Monitors and Displays submitted by grifter 10/24/07 **REVIEWED**

If Dell truly wishes to promote their Ubuntu line of computers then they should make sure that all of their devices work properly with the OS. For instance, the SP2008WFP monitor, while it does display everything fine, does not have drives for Linux systems of any kind. This is most certainly a hamper for any Ubuntu users to want to buy a Dell peripheral.


Please see john_h and matt_d's comments
14 Comments »

Backlit Keyboards

Accessories (Keyboards, etc.), Sales Strategies, Desktops and Laptops submitted by rarmasu 02/21/07 **PARTIALLY IMPLEMENTED**

I find myself many, many times in dark or poorly lit environments having to guess the various keys - would be fantastic to have a backlit keyboard - with backlit individual keys as the best option.

I would actually pay extra for that convenience if the option was available.
This could be done for desktops or notebooks.


Check out Vida_K's comment below on the New Latitude.
301 Comments »

Avoid Glare On Screens and Notebook Frames

Accessories (Keyboards, etc.), Sales Strategies, Laptops submitted by bobetsue 02/20/07

Glare and reflection from high glare screens, screen frames, and notebook computers is annoying and distract from function and use.

In stores, this may be a marketing ploy. Consumers may not fully understand the problem of glare. Online sellers like Dell should inform buyers when shopping whether the screen and case are "glare" or "nonglare."

When "nonglare" was introduced to television, shoppers considered it an advantage worthy of extra expense. In the art world, nonglare glass is considered worthy of extra expense.

How did we ever get glossy screens?

Dell should offer customers a choice between "glare" and "nonglare." 248 Comments »

Have Firefox pre-installed as default browser

Software submitted by robinjfisher 02/19/07 **REVIEWED**

Does what it says on the tin! Most people only use IE because they aren't aware of other browsers - they think Internet Explorer is the Internet! What would really drive take up of alternative browsers is if Firefox was pre-installed as the default browser so that when people look for the "Internet" in Windows, they are using FF.
Firefox advocates at Dell have initiated discussions and driven action around exploring alternative internet browsers and experiences. As you can tell from our response to the Linux community, open source continues to be a part of our conversations about new products and services.





1242 Comments »