Dell Web Site Ideas
Downloads/Drivers - Option to Sort by Date
Dell Web Site, Service and Support submitted by alfredska
2 days ago
When using the support website to download updated drivers and applications for our Dell computers, we are only offered alphabetical sorting by category, then product description. It is time consuming to browse all of the categories. Implement a "Sort by date" option, so we can quickly see if one of our devices has received attention recently.
160
Dell.com consumer-oriented Linux page
Dell, Dell Web Site, Linux submitted by rafaelrojasc
3 days ago
I know Dell already has a Linux-oriented Web page at www.dell.com/linux but it's too BUSINESS-oriented. Dell should make a small Web page explaining to regular consumers the benefit of using Linux and their Ubuntu offering (no virus, no spyware, rock stable, choice, free as in freedom), and then direct the user to Dell's Ubuntu computers, instead of the "cautionary tale" you get when you click on the "Dell ubuntu" link which says something like "Ubuntu's not for everyone. If you want Windows, come back.".
This proposed Web page can also say something like that, but it can also feature all the positives of using Linux. I mean, Apple tells you all about Macs telling you how nice they look and are, how stable it is and they don't really care if most Users go for Windows. It's all about saying "here's a choice. You can try it".
180
Linux banner on Dell.com consumer page
Dell Web Site, Linux, Sales Strategies submitted by rafaelrojasc
3 days ago
Probably this has been thought of before, but Dell hasn't really implemented it: Dell.com features Ubuntu products with a very small and almost undetectable mention on the menu. I think Dell should feature the Linux products with a small yet readable banner with a Tux penguin, an Ubuntu logo or something similar mentioning YOUR UBUNTU IS HERE, YOU'RE GETTING UBUNTU, etc. It's just a matter of promoting your choices a bit more prominently.
100
Alternate navigation paths on Dell.com
Dell Web Site submitted by efriese
3 days ago
There needs to be alternate forms of navigation besides flash. I work for the U.S. Government and was unable to navigate to the government section for a server quote. Flash is blocked for most government computers.
130
Revolutionize Online Shopping with Avatar
Dell Web Site submitted by rcolon
Jun 30
(A new and innovative way of shopping online.)
Web based and/or desktop software that will allow you to create an Avatar that is to your own body dimensions; waist size, shoulder size, head size, leg size, torso length, weight, height, shoe size, etc...
Once you create your own personalized Avatar. You will be ready to try on clothes, be a part of a community, and save money online.
-This product will allow online shoppers to see how the clothes fit and look on their body before purchasing; eliminating the hassle of returning clothes that doesn't fit or just doesn't fit to their liking.
-This product will provide a community of shoppers that can interact with other online shoppers with tips and displays of their new purchases, great deals, rating of stores, submitting new ideas for clothing design...etc.
-This product will give the clothing companies a place to advertise their products and be a part of the consumer community and help understand their target audience and their needs.
10
Add "Narrow Your Selection" choice for laptop screen finish
Dell Web Site submitted by blomster
Jun 26
Below is the list of choices (with a proposed addition) in the "Narrow Your Selection" feature of Dell's US website for laptop / notebook computers. It's getting increasingly hard to find notebooks without glossy screens on Dell's website. Please add a choice for glossy/matte finish, as shown below.
Laptop / Notebook Computers
Narrow Your Selection
Product Category
Laptop Screen Size
*********************
Screen Finish
- Glossy
- Matte (non-glossy)
*********************
Optical Drive
Hard Drive
Memory
Processor
Price
Video Card Type
210
One Configurator 2 Rule Them All!
Dell Web Site submitted by q0987
Jun 14
Sorry about the title, I just couldn't help it.
Okay, this may just be me but why are there FOUR configurators to use when buying a system with the options split amongst them? What if I wanted something in between Cheap option and Really Cheap option. Do I have to buy the extra components even if I ain't ever gonna use them.
IDEA:
Have ONE configurator with ALL of the options listed and apply the price cuts whilst the customer is browsing between them by showing how total is worked out in a drop-down box next to the scroll bar e.g. RAM 3GB: - ₤15.
If you have to, then put [recommendations] down at the top of the page. Youknow, maybe something like 'Add the Monitor and get ₤50 off'. This way the price will adjust automatically so users won't have to go through each configurator to find out which one would give them the best price for whatever they have in mind.
It would be alot less confusing and frustrating and more quicker for the customer.
And whilst we are on the subject, how come Crimson Red isn't available for the m1330 anymore?
Also, Montevina is suppose to come out this month. Any chance the Dell technicians will be able fit the Blu-ray drive whenever they decide to do the refresh? They said they were gonna when the m1330 was released about a year ago. Ain't it about time they come clean if they simply can't do it. Then we can finally stop holding our breath.
http://www.ideastorm.com/article/show/10077207?comment_id=10184294#comment101...
550
Fix "My Systems & Peripherals" website
Dell Web Site submitted by audiofree
Jun 11
The idea behind “My system and Peripherals” is a nice one. You get to add all your service tags in one place and the site keeps track of things like when your warrantee is up etc. This is very nice if you’re tracking 20+ items.
About 3 months ago dell “Upgraded” the website making it almost useless in the process. The first big problem is when your sort by “Contract Expiration Date” it’s not sorting by numbers. IE rather then showing
11 Days
105 days
127 Day
They show
105 days
11 Days
127 Day
How dumb is that? Because 105 is before 11 if you’re sorting as text. Rooky mistake can’t believe it’s been 3 months and they haven’t fixed it.
Next useful feature they removed from the upgraded page is the ability to extend your service contract. Before you could check on an item and “View Purchase options” and it would show you how much it would cost to upgraded the warrantee for 1 year or 2 years etc.. now that has been taken away, and you have to call in and hope you can work your way though the Dell phone maze to find someone that will give you the info and take the order.
I have no idea why dell would have taken a useful part of their website and messed it up so badly on an “Update”. Yes they put in some new fancy things but man took out the one real useful part and left in such a bad bug in sorting I can’t believe they haven’t fixed it.
In short. Fix the bugs. And allow us to extend our warrantees over the web like we used to. We hate calling.
190
Sell all Products/Options in ALL Countries
Dell Web Site, Sales Strategies submitted by missdiva
Jun 8
As Dell is supposed to be an International Company, can it now get its act together and ensure that all Products/Options are available in every Country they sell to.
When a new Product/Option is introduced ,it should be available for sale on every Dell Website ....not just the USA.
An example of Dells poor marketing strategy is the ' when will the LED screen for the 1530 become available in the UK/Europe/Australia ' debacle.
There has been numerous posts on various forums asking if/when this option will be introduced, simply because Dell gives priority to US customers (LUCKY THEM!) We still have no idea if it will ever be reach our shores....
Please change this unfair sales practice.
250
Some Suggestions for Your TERRIBLE WEBSITE
Dell Web Site submitted by jaws4096
Jun 7
Stop forcing users to start their build over and over, checking to see which product line magically gives them the options they want. Increase the flexibility and visibility of build options between model lines.
This is a general customer service comment about your website. My girlfriend is buying a laptop. After fiddling with your site for an hour, she asked for my help choosing a model. She said the website was extremely confusing. I assumed it was because Dell offers custom laptops, and she wasn’t sure which options she needed. But when we logged on together, it became clear that the website is complicated because you’ve attempted to dumb it down too much. You ask users to classify themselves according to home, small business, large business, or government. But most users don’t classify themselves this way. And it’s apparent that you are hiding models from users, based on that initial choice. Your model numbers are confusing, and depending on options, a “lower” model can easily cost twice as much as the next model “up” in your line.
Go to www.mcmaster.com and search for “tubing”. Notice how users can select specifications that they know, which narrows their search, but can leave out options they aren’t sure about? For laptops, I might want to narrow my search by case style, base price, type of processor, or any number of things. Perhaps it would be more helpful for your initial question to be, “Would you like to build a custom laptop by choosing technical features like memory, hard drive space, and processor speed – or would you like to describe how the laptop will be used, and we’ll try to recommend some features for you?” Then, instead of asking me if my PC is for home, small business, large business, or government / research use, why not ask me what I’m going to do with the bloody thing? Will I use it to run Microsoft Office applications like Word and Outlook? Will I be connecting to a wireless network at my home? At my office? Will I be playing 3D games? Will I be editing home photos? Editing photos for professional use? Watching movies? How long do I need the battery to last? Will I be working with large spreadsheets in Excel? Editing video? These questions tell you much more about what kind of features I need than your arbitrary and confusing questions about what “type” of user I am.
After a set of features is determined, show them to me in spreadsheet format, on one page. List each feature, like the amount of memory included, in the left column. Give a brief description like, “Memory is temporary storage used by your computer to run programs. For most people, 2 GB of 533MHz DDR2 memory is adequate. If you will be playing 3D games, editing photos professionally, or using large spreadsheets, 4GB is better, and you may want to consider faster (higher MHz) memory.” The, to the right, show me the current memory type, and the amount of memory, I’ve chosen. Next to the type, place an up arrow and a down arrow. The up arrow says, “Upgrade to 667MHz DDR memory” and lists an additional price. The down arrow says, “Downgrade to DDR memory,” and lists a credit amount. Similarly, up and down arrows next to the amount of memory give me options for increasing or decreasing the amount of RAM, and given an increase or decrease in price. For optional features, like software, give me a checkbox to indicate if I want it at all.
Anyway, this is my just-thought-of-it interface, and I’m sure you can improve the general idea. But you must do something better than the current system, which leaves buyers wondering if there is a model hidden on some other model line that would allow them to choose only the features they want, at a cheaper price. Your current website is a big, confusing guessing game, and I find myself going back and forth between pages, starting over several times, to get a configuration I like. Look at the web visit histories of your users and I’m sure you’ll find their behavior indicates a similar confusion.
260
Streamline configuration of systems
Dell Web Site, Sales Strategies submitted by sarena
Jun 6
I am frustrated by the fact that, depending on how I *get* to the customization process (e.g. through "as advertised," "savings spotlight," or simply various entry points to the configuration process of the SAME computer), I get DIFFERENT configuration options. Depending on how I get to the customization screen I can get different CPU options, RAM options, hard disk options, graphics options...and of course, different PRICES.
I think there should just be ONE customization process for each model. For example, instead of there being FOUR XPS options to customize on their starting page (http://www1.ca.dell.com/content/products/productdetails.aspx/xpsnb_m1330?c=ca...) it would much more straightforward to have the full range of customization options available for each basic system.
280
Let your customers choose which Internet Search company you sell them to.
Dell, Dell Web Site submitted by jmxz
Jun 2
In some ways you (and HP) clearly see see Google and Microsoft as the real "customers" (who are always right), and see Dell Users as the "product" you're selling -- in much the same way TV companies see their audience as the product they sell to advertisers.
One obvious example is where you and HP sell your users to the highest bidding search engine at the possible expense of the user experience of Dell users.
I realize that a couple years back, Google called you "its secret weapon" against Microsoft and described how they were "ecstatic" about partnering with you. And I realize that you and Google made some slightly annoying error pages presumably to make even more money from Google at the expense of your users.
It seems this bidding for Dell Users is heating up again: Today I see that microsoft signs [a new] search distribution deal with HP presumably to inflict similar annoying things on their customers.
Ideas:
Idea 1. Rather than sell all your users to the highest bidder - make a deal with both of the search companies, and let your customer choose which subsidy they want when ordering.
Default Search Engine
[_] Use Google as a default search engine - save $5
[_] Use Microsoft Live search as a default search engine - save $30.
[X] Use Yahoo as a default search engine - $0
Idea 2. Note that in the proposed form in Idea 1 you pass this subsidy on to your customer. This way people buying Dells will feel more like the real customer and less like the product you're selling to Google and Microsoft.
100
Warranty period, default value and asking "twice"
Dell Web Site, Service and Support submitted by bbr
May 30
If you select to customize a computer, you get asked "extra" whether you want a 3 year warranty.
This annoying, as you can select it in the customizer as well.
On top of that, in europe we have this thing in the law, which requires "ALL" hardware companies to offer at "least" 2 years warranty, by default.
A 1 Year warranty is simply not allowed.
So, why does dell offer a 1 year warranty? If by law we are entitled to at least 2 years?
150
Customization options. Too limited.
Dell Web Site submitted by bbr
May 30
I just tried to select a XPS 630, and customize it.
But still and again the customization options are "too limited".
If i don't want a monitor, then i don't want to have to select one. There is NO option to void the monitor currently on the XPS. That's just ridiculous.
Memory options are only 3GB or 4GB.
What if i want 2GB or 8GB? Add the option please. I see no reason to limit it in any way. IF i wanted 1GB 2GB, 3GB, 4,5,6,7,8 or even 16 it should be an option because it "fits" in the desktop.
Mouse, and keyboard.
I got one, and don't want another. Please add the option not to add a mouse/keyboard.
Take 10-20 Euros off the price. It's good for the environment too.
Video card options are too limited as well.
Crossfire / SLI, both should be available to choose from if we so wish.
This means ATI as well as NVIDIA cards should be an option we can choose from.
Power supply.
What is the default power supply in the XPS 630 / 730? 500W? 600W? I can't find the data, but would consider adding a "bigger" supply if i intended to upgrade my pc at a later time with a bigger video card or multiple drives.
190
Dell website
Dell Web Site submitted by bbr
May 30
www.dell.com
Looks different from the european dell site currently.
The dell USA site seems more advanced at the current time. It looks nice, please update the european website.
190
 feed for this view
|
|
jackie_c
kara_k
dawn_l